Claims at the crossroads: Yesterday’s strategies are not up for tomorrow’s challenges (Part 1 of 6)

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When it comes to the claims function, there is a fundamental disconnect between insurers’ aspirations and their actions. Rising customer expectations coupled with emerging technologies mean yesterday’s approaches won’t cut it in today’s environment.

Accenture’s Michael Costonis kicks off his “Claims at the Crossroads” series by exploring how smarter, savvier customers are changing the game for insurers.

Published in: Economy & Finance
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