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Claims at the crossroads: It all comes down to the bottom line (Part 3 of 6)

by on Oct 28, 2013

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There’s no question: when it comes to insurers’ claims functions, customers and data are critical. But many insurers disregard the very reason why these areas are so important—the bottom line. ...

There’s no question: when it comes to insurers’ claims functions, customers and data are critical. But many insurers disregard the very reason why these areas are so important—the bottom line. High-performing insurers in the claims function keep outcomes top of mind.

In the third installment of “Claims at the Crossroads,” Michael Costonis looks at the reasons why insurers aren’t spending their time where it matters.

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