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Claims at the crossroads: How does your people equation measure up? (Part 4 of 6)

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Good people are at the heart of good business, so it should come as no surprise that for insurers’ claims functions to thrive, they’ll need to answer the new demands of their employees. Today’s ...

Good people are at the heart of good business, so it should come as no surprise that for insurers’ claims functions to thrive, they’ll need to answer the new demands of their employees. Today’s workforce is self-directed and highly segmented, and insurers that master the people equation are fulfilling employees’ needs and increasingly hiring on the basis of attributes.

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