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Consumers are moving online and recalibrating their expectations of insurers. Against this backdrop becoming a Digital Insurer is an imperative for survival, and increasingly will be the foundation for achieving high performance.
To become genuine Digital Insurers, companies must transform their infrastructures and operations.
Acquiring and developing four capabilities outlined in this report holds the key.
Becoming a true Digital Insurer requires profound change and will thus not be achieved overnight. Accenture sees this transformation as a four stage journey from the conventional standalone insurer to the holistic, multi-channel insurer.