Comparison: Database Backup Recovery<br />2 key aspects to CRM data: (1) customer data and (2) the relationships between accounts, contacts, opportunities and all the other data<br />Note: Everybody does multiple daily backups of their on-demand customer data<br />
Comparison: Integration Limitations I<br />Callouts and Logic Hooks<br />
Comparison: Custom Modules, Fields and Workflows<br />*100 for Professional Edition and 200 for Enterprise Edition<br />
Comparison: Implementation Technical Skills<br />Some integrations with other applications may require technical skills. <br />For this, the key questions are: what are these skills and can they be leveraged with other projects? This points to the hidden cost of different applications<br />Skills can be leveraged in other projects<br />Skills cannot be leveraged in other projects<br />
Comparison: Workflow and Reports<br />SugarCRM does not restrict customers use of advanced functionaltiy:<br /><ul><li> Workflow is only available with Salesforce’s Enterprise Edition.
Salesforce’s hidden costs kick in when customers are deeply integrated and cost of migration would be prohibitive
SugarCRM does not have to put any restrictions because Sugar customers get their own database. Salesforce customers on the other hand share a database (multi-tenant database model), limiting the flexibility the customer has.</li></li></ul><li>Comparison: 3rd Party Applications<br />SugarCRM<br />Salesforce.com<br />SugarCRM provides customers with:<br /><ul><li> An unparalleled volume of addons