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Cai apo clients activity Presentation Transcript

  • 1. AMI Client Activity
  • 2. Clients Industries Represented Manufacturing Government Healthcare Information Technology Utilities Insurance Education Consumer Services 2
  • 3. Clients Use of AMI • Project performance tracking and management reporting • Audit and compliance reporting • IT portfolio management • Track very large distributed projects • Analyze staff utilization • Identify early risks in supply chain • Improve supply chain efficiency • Assess new plant readiness and ongoing compliance • Manage Agile development efforts • Coordinate and standardize project status reporting • Ensure consistent deployment of quality assurance procedures • Capture and score Help Desk data • Monitor ERP implementations • Consolidate delivery, cost, and customer satisfaction data 3
  • 4. Active Clients Client and Use In Use National Managed Healthcare Provider 2 years, 2 months • Using AMI for project performance tracking and management reporting • The IS Organization needed to manage their organization like a business Benefits # of Projects and Cartridges • Helps to define the priorities of requested 50 work • Aligns the IS Organization with their overall AMI - Tracer Cartridge strategic goals AMI - MSP Cartridge * • Manages staffing requirements for key AMI - Issues Cartridge * initiatives and standard support activities • Delivers a quality product that meets the needs of their customers * = Custom solution CAI developed per customer • Measures and manages customer request satisfaction 4
  • 5. Active Clients (Continued) Client and Use In Use Global Billion Dollar Manufacturer 1 year, 9 months • Using AMI for process auditing and compliance routines • Management identifies programs too far out of compliance and intervenes before fines are imposed Benefits # of Projects and Cartridges • Able to audit projects throughout the 10 Plus Auditing projects every few months organization in a consistent manner • Each auditable project can now store AMI - Post Implementation Auditing Cartridge ^ documents for future retrieval AMI - Project Management Cartridge • AMI brought a formal and consistent auditing AMI - Project Staffing Inventory Cartridge ^ process to all projects, and retains all audit information for baseline evaluation and long- term compliance ^ = Custom solution that customer developed on their own 5
  • 6. Active Clients (Continued) Client and Use In Use Global Billion Dollar Insurer 3 months • Using APO essentially out of the box on a few different projects (30-50 associates in size) Benefits # of Projects and Cartridges • Implementation to grow to include a Clarity 150 over the course of 2011 integration and to cover the entire IT portfolio (150 projects) over the course of 2011 APO Cartridge 6
  • 7. Active Clients (Continued) Client and Use In Use Education Assessment Company 2 years, 1 month • Tracking progress of a very large distributed project in order to get consistent status reporting across many teams and geographies Benefits # of Projects and Cartridges • Management can now monitor progress of 20 Plus projects projects • AMI reporting revealed an anomaly. After AMI - Project Management Cartridge^ analysis, it was determined an actual AMI - Help Desk Cartridge * problem existed AMI - Managed Maintenance Cartridge * • Management was able to rectify the detected issues and keep the project on target saving * = Custom solution CAI developed per customer 2 weeks of lost time on a 10-person team request ^ = Custom solution that customer developed on their own 7
  • 8. Active Clients (Continued) Client and Use In Use Major Metropolitan Social Services 2 months • Using APO with several customizations for analysis of staff utilization Benefits # of Projects and Cartridges • This implementation is planned to grow to include a Clarity integration and to cover the APO Cartridge entire IT portfolio over the course of 2011 8
  • 9. Active Clients (Continued) Client and Use In Use Consumer Product Manufacturer 1 year • Using ASCI for early risk identifications in their supply chain: they collect best practice adherence metrics each month and use ASCI for reporting to senior management • Proven ability to forecast Supply Chain accuracy Benefits # of Projects and Cartridges • ASCI takes the individual responses, applies 1 project that encompasses their supply chain proprietary analytics and displays information going out to 50 plus different areas about potential risks the organization will face and where the potential opportunities for ASCI Cartridge corrective action exist • Early results supported by our alignment with Lehigh University‟s Center for Value Chain research confirm product success. 9
  • 10. Active Clients (Continued) Client and Use In Use Global Supply Chain Consultant 1 year • This is a specialized AMI solution to improve the efficiency and effectiveness of the entire supply chain • Current and prospect members to assess their maturity utilizing Collaboration Planning and Forecast Replenishment, (CPFR) Benefits # of Projects and Cartridges • CPFR is a consumer product standard process that is designed to develop the „best‟ ASCI Cartridge selling forecast between a supplier and retailer 10
  • 11. Active Clients (Continued) Client and Use In Use Business & Technology Consultant 5 months • Using AMI to collect a large amount of data from many individuals in the field during the first 18 months of a new drug roll-out Benefits # of Projects and Cartridges • AMI produces compliance reports when 4 projects requested by the FDA • First implementation is with global drug AMI - REMS Examiner (Pharma Risk manufacturer Management cartridge) * • Three more implementations scheduled * = Custom solution CAI developed per customer request 11
  • 12. Active Clients (Continued) Client and Use In Use IT and Business Consultant 5 months • Creating process tracking solutions for IT Outsourcing, Business Process Outsourcing, and Knowledge Management Outsourcing Benefits # of Projects and Cartridges • Firm will badge under their name • Will market and administer to their clients AMI - IT Outsourcing Business Process * * = Custom solution CAI developed per customer request 12
  • 13. Active Clients (Continued) Client and Use In Use Consumer Product Manufacturer 4 months • Rolling out a new Supply Chain system in North America • To assess the readiness of the manufacturing plants for the new system, a questionnaire was developed to assess readiness to deploy Benefits # of Projects and Cartridges • Perform a GAP analysis and develop action plans to close any gaps • Monitor the plants to ensure they maintain a AMI - SAP Rollout * ready status • Configure their question set for use with AMI • AMI to assist with analytics to develop action * = Custom solution CAI developed per customer plans and to ensure ongoing compliance request 13
  • 14. Active Prospects Client and Use Customer Services Provider • Plan to use a custom solution to manage Agile development efforts for a distributed team Benefits # of Projects and Cartridges • AMI is used for quick, frequent data collection from each team member several times per week AMI - Agile Cartridge * * = Custom solution CAI developed per customer request ^ = Custom solution that customer developed on their own 14
  • 15. Active Prospects Client and Use US Military • Plan to use a custom solution to improve their base auditing process Benefits # of Projects and Cartridges • The standard data collection for safety auditing is translated into AMI for data collection to bring them consistent reporting AMI - Security & Standards Audit Cartridge * across all bases * = Custom solution CAI developed per customer request 15
  • 16. Active Prospects (Continued) Client and Use Major Metropolitan IT Services (July 2011) • The Project Management Office for a major US city needs standardization of reporting Benefits # of Projects and Cartridges • They will be using APO on a very large 27 emergency communications project to coordinate and standardize status reports APO Cartridge * across the various city agencies and contractors involved in the project * = Custom solution CAI developed per customer request 16
  • 17. Active Prospects (Continued) Client and Use Regional Utility Company (June 2011) • Using AMI to automate their project tracking and reporting Benefits # of Projects and Cartridges • Covers the entire Systems Development Life Cycle • Using survey data collection during planning Custom PMO Solution * and execution • Other data will be provided to AMI from their existing custom systems * = Custom solution CAI developed per customer request 17
  • 18. Active Prospects (Continued) Client and Use National Pharmacy Benefit Provider (May 2011) • A custom AMI solution will be deployed to translate existing “QA Checklists” and embed them into AMI assessments Benefits # of Projects and Cartridges • Enables retention of QA procedures and ensures consistent deployment across the organization Custom Cartridge * • Currently, there is no record of QA activities and various parts of the organization modify the checklists (making any analysis of * = Custom solution CAI developed per customer organizational performance impossible) request 18
  • 19. Inactive Clients Client and Use In Use European Healthcare Provider 2 years, 2 months • Automation of the weekly care home dashboard requiring the collation and analysis of around 15 separate feeds from source systems Benefits # of Projects and Cartridges • Helpdesk CSAT* - capturing hard data about numbers and types of calls open by division, and comparing these with questionnaire driven feedback to compare "soft" and "hard" data simultaneously • Weekly Reports* - replacing an email-and- Custom Solution * spreadsheet capture of reporting data with a questionnaire and dashboard driven data capture and analysis process * = Custom solution CAI developed per customer • HR staff exit survey* - automation of data capture request during the separation process • IT Security assessment* - capturing and scoring KPI-driven assessments of IT security risk 19
  • 20. Inactive Clients Client and Use In Use State IT Service Administrator 4 months (Pilot only) • Used a modified APO cartridge on their ERP implementation project as a pilot Benefits # of Projects and Cartridges • Early in the pilot, APO began reporting significant problems with the ERP implementation (then thought to be going very well), including 60% reporting the project could not finish on time. APO identified significant reality gaps; requirements completion APO Cartridge levels, estimate reasonability and understanding of ERP Cartridge * project goals were three of note. DIR‟s ERP effort did eventually experience the problems APO identified early. Thats why APO has real value in "large, * = Custom solution CAI developed per customer distributed projects" where the size and complexity of request effective communication is the challenge. 20
  • 21. Inactive Clients Client and Use In Use Global Electronics Manufacturer 4 months (Pilot only) • APO integrated with a variety of quantitative data already collected in other systems (around delivery, cost, and satisfaction) Benefits # of Projects and Cartridges • AMI/APO served as a point of consolidation for their data, giving them one-stop shopping for project data analysis APO Cartridge (PMI Version extension) 21