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Nasp 09 Presentation

by About Bail on Nov 06, 2009

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SN & SM Information
Play Video How many people know about this?
I do the policing and know the issues that have come up over the years Typically hinge on bad communication
Be Clear about the Terms and Expectations Routine, Rush Same Day Mean different things to different Servers-Get Clarification # of Attempts Deadline Fee for Service Additional Fees – Mileage, Filing, Notary, Fedex, skip tracing, Investigations Specific Service Instruction-can they sub serve- especially if it is going out of state with different rules Preferred Method for Updates Put it in Writing-email, fax in the software if you have access, attach to the job if sending originals
How are you finding Servers – Trusted networks like ServeNow.com, ProcessServers.com,- Grievences Other places like Associations or Referrals Verify License Typically with the County Ask for References Ask About the Background Ask About Statutes-Do they know them, Are they up to date
Pose Sample Scenarios (what if you had someone hostile, what if you have a bad address, what if the person is not home…) Test Serve if you have Volume Do a Google Search Check the web site- is this the main business, how long has the site been live, who owns it? Whois.sc? Background checks on principals of companies whom you are awarding contracts or volume serves
More technology coming to make it easier and more transparent
Don’t send the Only Copy of you docs…you will get burned You Get What you Pay For – Do not just go for the lowest price – paying $12 for something that usually cost $40 - $80 Check the affidavits (multiple serves on the same day) –issues that were happening Mileage too far apart (3k in a day) Time too close together, dated before case was filed Have a realistic successful service rate-Not 100% - if you have volume and every paper is coming back served, start asking questions
Appearance Professional attire, see how your customers dress, dress like them or better then them

Nasp 09 Presentation — Presentation Transcript

How to Avoid Bad Process Service ServeNow.com & ProcessServers.com Adam Camras, Co-Founder
- Bad Service?
- or
- Bad Communication?
Clear Communication
- Routine, Rush, Same Day
- # of Attempts
- Deadlines
- Fee for Service
- Additional Fees
- Specific Service Instructions
- Preferred Method for Updates
- Put it in Writing
How to Credential
- How are you Finding Servers?
- Verify License or Registration
- Ask for References
- Ask About their Background
- Ask About Statutes
How to Credential Cont.
- Sample Scenarios
- Test Serve
- Do a Google Search for Complaints
- Check Web Site
Technology
- Require the Servers use Software
- Picture of Service Address
Common Sense / Red Flags
- Don’t Send the Only Copy
- You Get What you Pay For
- Check the Affidavits
- 100% Success Rate Not Realistic
Who Would You Rather Use? Umm… I need to… like… pick up some papers or something
… or, this guy? Good afternoon sir. I am from ZYX Process Service and I’m here to pick up your papers for filing and service.
Thank you. Questions?

Nasp 09 Presentation

by About Bail on Nov 06, 2009

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Nasp 09 Presentation — Presentation Transcript