Unit 7 updated

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Unit 7 updated

  1. 1. Unit 7: Training Administration KMS2014 Design & Management of Training Programme
  2. 2. ObjectivesAt the end of this unit, students will be able to carry out:1. Pre-course administration2. Post-course administration
  3. 3. A. Pre-course Administration 1.Book location, accommodation, food, refreshments, equipment, and trainers Book preferred dates and alternative dates Make sure trainers are available on these dates Book in writing and be specific about requirements Confirm dates with trainers
  4. 4. 2. Prepare Working Agreements Contract between the training department and customer Include what work is going to be done, when it will be done, how much it is going to cost, when the charge is going to be made, and who will be paying
  5. 5. 3. Prepare Course Lists Show title, date and location of the course Maximum number of places Names and location of delegates Unfilled places Reserved and “wait-listed” participants
  6. 6. 4. Confirm Places  Inform participants and their managers5. Ensure Course is Full  Fill drop-out with reserves  Charge cancellation fee to keep cancellation to minimum
  7. 7. 6. Send out registration forms  Send out at least 6 weeks before the course is due to start  Form should have name of the course, start and end dates  Show charges and cancellation fees  Identify person or organization responsible for paying
  8. 8. 7. Send Out Pre-work and Giving Instructions  Send out no later than 2 weeks before the course  Keep pre-work to minimum  Joining instructions include course title, start and finish dates, locations, start and finish times, direction to the venue, accommodation arrangements, dress code, what participants have to pay
  9. 9. 8. Send Delegate Details to Trainer  Information will help the trainer decide on seating plans and sub-group arrangement9. Send Delegate Details to Training Centre  Includes participants’ names, number of nights they need accommodation, and any special requirements of the participants
  10. 10. A. Post Course Administration1. Trainer Confirms Students’ Attendance  After the course, the trainer gives the list of the attendees to the training administrator  Copies of the course critique is also sent to the administrator
  11. 11. 2. Amend Training Records  Keep records accurate and up to date by assigning this task to a named person/training administrator  Records should be amended as soon as the administrator receives the list of attendees from the trainer  Attendees are to fill critiques forms and give them back to the administrator
  12. 12. 3. Analyze Course Critiques To understand trainees’ perception of the course Keep the analysis and critique forms on file4. Complete Finances Make payments of invoices related to the course

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