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Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
Book review firms of endearment how world class companies profit from passion and purpose
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Book review firms of endearment how world class companies profit from passion and purpose

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  • 1.  
  • 2. Firms of Endearment How World-Class Companies Profit from Passion and Purpose Rajendra S. Sisodia David B. Wolfe Jagdish N. Sheth Book review
  • 3. Foreword <ul><li>This book operate by a guiding vision of service that takes in to accounts all their primary stakeholders, customers , employee, suppliers, partners in the supply chain. </li></ul><ul><li>The companies fallow stakeholder relationship management business model rather than a traditional stockholder-biased business model. </li></ul>
  • 4. Stakeholders <ul><li>Society </li></ul><ul><li>Partners </li></ul><ul><li>Investors </li></ul><ul><li>Customers </li></ul><ul><li>Employees </li></ul>
  • 5. FoE Stakeholders <ul><li>Society </li></ul><ul><li>local and broader communities as well as governments and other societal institutions, especially nongovernmental organizations (NGOs) </li></ul><ul><li>Partners </li></ul><ul><li>Upstream partners such as suppliers, horizontal partners, and downstream partners such as retailers. </li></ul>
  • 6. <ul><li>Investors </li></ul><ul><li>Individual and institutional shareholders, lenders. </li></ul><ul><li>Customers </li></ul><ul><li>Individual and organizational customers; current, future, and past customers. </li></ul><ul><li>Employees </li></ul><ul><li>current, future and past employees and their families. </li></ul>
  • 7. INVESTORS CUSTOMERS FoE EMPLOYEES SOCIETY PARTNERS
  • 8. CUSTOMER <ul><li>Loyalty: </li></ul><ul><li> The company can be loyal to customer by providing quality, reliability & service. </li></ul><ul><li>Quality </li></ul><ul><li> The customer must be satisfied by the quality of the product at a cheaper rate From the company. </li></ul>
  • 9. <ul><li>Services: </li></ul><ul><li>The company should facilitate service center at different location whereby customer can be able to visit the service center for their complaint and grievances. </li></ul>
  • 10. Role Of Partners <ul><li>Focus on the situation, issue, or behavior- not the person. </li></ul><ul><li>Maintain the self confidence and self-esteem of others. </li></ul><ul><li>Maintain constructive relationships with your employees, peers, and managers. </li></ul><ul><li>Take initiative to make things better. </li></ul><ul><li>Lead by Example. </li></ul>
  • 11. Problems Of Partners <ul><li>An individual’s decision can affect his other partners. </li></ul><ul><li>Partners may have conflicting visions and goals for their company. </li></ul><ul><li>Partners may have unequal commitment in running a business. </li></ul><ul><li>It is usually hard to find partners who share the same vision. </li></ul>
  • 12. Before you form a partnership, Design the following: <ul><li>Help partners understand all the implications </li></ul><ul><li>Help partners realistically define duties and responsibilities </li></ul><ul><li>Help partners understand personal wants, needs and desires </li></ul><ul><li>Help uncover and resolve issues at the outset </li></ul><ul><li>Help create agreements with 'built-in' satisfaction </li></ul><ul><li>Help encourage discussion and define potential problems </li></ul><ul><li>Help create the most solid partnerships and/or agreements </li></ul>
  • 13. Society <ul><li>Protection to Environment </li></ul><ul><li>Quality Product </li></ul><ul><li>Reasonable Pricing </li></ul><ul><li>Control of Business Malpractices </li></ul><ul><li>Protection of Consumer Right </li></ul><ul><li>Social Welfare </li></ul>
  • 14. <ul><li>Companies Benefits Society By: </li></ul><ul><li>Supplying goods and services that customer cannot, or do not want to produce themselves. </li></ul><ul><li>Creating jobs for customers , suppliers , distributors and co-workers. </li></ul><ul><li>Continually developing new goods , services and processes. </li></ul><ul><li>Investing in new technologies and in t he skills of employees. </li></ul><ul><li>Spreading “good practice ” in different areas, such as the environment and workplace safety. </li></ul>
  • 15. INVESTOR <ul><li>Who is the investor? </li></ul><ul><li>The declining life expectancy of companies </li></ul><ul><li>Win-win situation </li></ul><ul><li>FoE company looks for long term results </li></ul><ul><li>FoE companies invest money in R&D and marketing </li></ul>
  • 16. <ul><li>Hybrid relationship between investors, employees and customer. </li></ul><ul><li>FoE companies meet the tangible and intangible needs of investors. </li></ul><ul><li>Pragmatic role of love in business. </li></ul>
  • 17. Employees FoE Investor Customer Hybrid relationship ESOP Employee discounts Investor Discount Loyalty rewards
  • 18. Employees <ul><li>What is Employees to the companies </li></ul><ul><li>What a employees requirement of companies </li></ul><ul><li>How to satisfied employees </li></ul><ul><li>How employees helps to companies becomes a firm endearment </li></ul>
  • 19. Review of the Book <ul><li>Its introduction of the concept of IRONIC MANAGEMENT. </li></ul><ul><li>This book not only challenges capitalism’s traditional marketing paradigm but the very “genes” of capitalism. </li></ul>
  • 20. <ul><li>Companies no longer defend putting profits ahead of wining share of heart because customers and investors increasingly believe one doesn't come without the other. </li></ul><ul><li>More loyal customer, more engaged employees, more trust between labor and management, more community support and ultimately more value produced for shareholders. </li></ul>
  • 21. <ul><li>For investors </li></ul><ul><li>It is a dynamic process – requires, participation and communication by all stakeholders & acting with integrity. Any conflicts will be mediated and win-win solutions found. </li></ul><ul><li>For employees </li></ul><ul><li>These companies pay their employees very well, provide great value to customers, and have thriving, profitable suppliers. </li></ul>

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