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Welcome Aboard!
Meet the crew of #CSO2013
The 8th Annual Chief Service Officer Summit
October 22-23, 2013 - Boston, MA
www...
Aly Pinder Jr.
Research Analyst
Customer Experience and Service Management
AberdeenGroup
The Captains
(and Event Hosts)
Om...
Straight from the Crew:
Hear what the speakers have
to say about #CSO2013…
Name: Alisandra Rizzolo
Title & Company: Vice
President, Service, Stryker
Instruments
When in Boston, I plan to:
Connect a...
Name: Colleen Abdoulah
Title & Company: CEO,
Chairwoman of the Board,
WOW! Internet Cable
When in Boston, I plan to:
Enjoy...
Name: Jason Bingham
Title & Company: Vice
President, Climate, Trane
When in Boston, I plan to:
Visit our local office and ...
Name: Marty Stowe
Title & Company: Chief
Service Officer, Prime Pay LLC
When in Boston, I plan to:
Formally living in Bost...
Name: Michael Woodall
Title & Company: Head of
Mutual Fund
Shareholder, Putnam
Investments
Hometown: Norwood, MA
Learn how...
Additional Speakers Include:
Come On Board!
Apply For FREE Registration Today
Admittance Subject to Approval and Availability
The 8th Annual Chief Serv...
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The Chief Service Officer Summit

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Meet the crew of #CSO2013 - hosts and speakers at the 8th Annual Chief Service Officer Summit.

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Transcript of "The Chief Service Officer Summit"

  1. 1. Welcome Aboard! Meet the crew of #CSO2013 The 8th Annual Chief Service Officer Summit October 22-23, 2013 - Boston, MA www.ChiefServiceOfficer.com
  2. 2. Aly Pinder Jr. Research Analyst Customer Experience and Service Management AberdeenGroup The Captains (and Event Hosts) Omer Minkara Senior Research Analyst, Contact Center, Customer Experience and Service Management AberdeenGroup
  3. 3. Straight from the Crew: Hear what the speakers have to say about #CSO2013…
  4. 4. Name: Alisandra Rizzolo Title & Company: Vice President, Service, Stryker Instruments When in Boston, I plan to: Connect and Learn from my peers across and within the industry. There is real value in hearing the highs/lows/never- agains from those who have truly designed and deployed game-changing and back-to- basics initiatives that deliver Customer Excellence. Presenting: Voice of the Customer: Capture, (Inter)Act, & Transform the Service Organization “ ”
  5. 5. Name: Colleen Abdoulah Title & Company: CEO, Chairwoman of the Board, WOW! Internet Cable When in Boston, I plan to: Enjoy the City as much as possible; eat great food first and foremost, see the sites and shop! No matter how much we might automate processes, it will always come down to relationships and the quality of those relationships…When people say they “don’t have time” for networking or building relationships internally or externally, they do not understand that they cannot afford not to take the time. Presenting: Culture and Performance are not Mutually Exclusive “ ”
  6. 6. Name: Jason Bingham Title & Company: Vice President, Climate, Trane When in Boston, I plan to: Visit our local office and steal at least one best practice. Businesses need to know what value they are getting for their dollar to confirm the need for the expense. If we do not help them substantiate the value, we risk cancellation of service agreements. On the other hand, when we prove our value, we earn loyalty. Presenting: Service Culture Transformation: Change Service Culture Quickly and Get Business Results “ ”
  7. 7. Name: Marty Stowe Title & Company: Chief Service Officer, Prime Pay LLC When in Boston, I plan to: Formally living in Boston for 7 years prior to moving to my current home in Rochester NY, I plan on reconnecting with friends and business colleagues in the Boston area. Having social media presence and dedicated individual to manage SM communities is a must. Managing and controlling message in the marketplace is critical. Being absent from SM doesn’t mean it’s not happening. It just means you’re not a part of it. Presenting: Voice of the Customer: Capture, (Inter)Act, & Transform the Service Organization “ ”
  8. 8. Name: Michael Woodall Title & Company: Head of Mutual Fund Shareholder, Putnam Investments Hometown: Norwood, MA Learn how to lead a winning organization, how to continually achieve service excellence, and how to create a culture that cultivates a team approach. Presenting: Omni-Channel Service Experience “ ”
  9. 9. Additional Speakers Include:
  10. 10. Come On Board! Apply For FREE Registration Today Admittance Subject to Approval and Availability The 8th Annual Chief Service Officer Summit October 22-23, 2013 - Boston, MA www.ChiefServiceOfficer.com
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