The INTOUCH 360 Process

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INTOUCH Interactive - This document outlines INTOUCH\'s 3 phased approach to every project ensuring the best fit for your organization.

INTOUCH Interactive - This document outlines INTOUCH\'s 3 phased approach to every project ensuring the best fit for your organization.

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  • 1. +ENGAGE CUSTOMERS 360° INTOUCH PROCESS w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721 USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014 CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2
  • 2. INTOUCH INTERACTIVE PRESENTS + OUR 360° PROCESS INTOUCH creates interactive media and applications powered by a single-minded focus – your customer. Our kiosk solutions are specifically designed to enhance the customer experience by fully captivating and engaging customers. The INTOUCH 360process ensures that our kiosk solutions de- liver the impact that’s needed to move your customer, move your product and move your bottom line. Our INTOUCH 360 process is designed to provide the best fit for your organization. INTOUCH 360 consists of a 3 phased approach: 1 2 3 + DESIGN PHASE + DEVELOPMENT PHASE + DEPLOYMENT PHASE w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721 USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014 CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2
  • 3. 1 + DESIGN + DESIGN PHASE The DESIGN PHASE begins by exploring innovative and creative solutions that balance with each client’s practical business reality. Focused on planning, architecture, analysis, design and project delivery our design phase is led by a group of experienced profes- sionals that share a passion for strategic problem solving, and a pragmatic understanding of the balance required between solution and business drivers to achieve realized business value. At INTOUCH, we have grown a legacy and founded our business success on the principle foundation that our kiosk solutions must always be: practical, doable and real. This purpose is the primary focus of our creative and strategic deliberations. As such, the design phase of each project is used to specifically define measurable objectives, functional requirements, data pro- cesses and overall expectations. INTOUCH works closely with each client team to ensure all needs have been properly addressed and provide recommendations to take advantage of efficiencies and generate business value. Our DESIGN Phase activties include: • Business and market strategy • Customer experience review • Functional requirements gathering • Content and navigation planning • Graphic user interface wireframes and storyboarding • Hardware consulting • Focus testing • Development and deployment planning w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721 USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014 CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2
  • 4. 1 + DESIGN Our DESIGN Phase will: • Clarify your business requirments and marketing goals • Establish design criteria and metrics for success • Visualize and determine functional and applications through wire-framing and prototyping an envisioned solution • I dentify ideal usability and customer experience through inter face design navigation planning and storyboarding. • Document your kiosk technology solution a manner that is easy to read and understand • Provide a development and deployment with clear activities and deleiverables We will enable you to: • Facilitate communication and feedback between business stakeholders and customers to establish usability and functional requirments early • Facilitate discussions with business and technology teams to evaluate potential outcomes • Visualize the solution early and accelerate development in terms of the expected product • Provide certainty on project delivery and cost w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721 USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014 CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2
  • 5. + DEVELOPMENT PHASE 2 + DEVELOPMENT The DEVELOPMENT PHASE is where innovative technologies are combined with sight, sound and motion to bring each experience to life and transform the kiosk concept into reality. INTOUCH software developers create the underlying framework for each application; while our designers, animators and other multimedia specialists infuse the functionality with emotional context. This unique blend of talent integrates practical applications with immersive content that draw consumers deeper into the experience and connects them to the call to action Our DEVELOPMENT Phase activties include: • Graphics production • Software development and integration • Content development and creation • Usability testing • Quality assurance testing and fixes Our DEVELOPMENT Phase will: • Execute development of kiosk projects using well defined protocols, tools, and metrics to ensure successful delivery • Ensure project delivery that consistently meets and exceeds your expectations We will enable you to: • Deliver a quality solution focused on results w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721 USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014 CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2
  • 6. + DEPLOYMENT PHASE 3 2 + DEPLOYMENT In today’s competitive environment, you need to continually improve your customer’s kiosk experience while managing operating costs. The DEPLOYMENT PHASE addresses kiosk deployment initiatives and post-deployment support ensuring reliability and consistency. These are instrumental in ensuring your kiosk project’s success over time. Proper planning for kiosk deployment and support services enriches the customer experience by promoting consistency and standardization across all kiosk locations. Our DEPLOYMENT Phase activties include: • Software installation • Content integration • Kiosk enhancements & revisions • Usage metric & analytics • Remote management • Content management Our DEPLOYMENT Phase will: • Ensure successful rollout of your kiosk solution to multiple locations • Clarify how your kiosk is being used • Keep kiosks up to date We will enable you to: • Ensure your organization is fully operarional and your systems and processes are sustainable after project delivery • Build a Technology Roadmap to set the technology direction for today and beyond w w w. i n t o u c h i n t e r a c t i v e . c o m | 1.877.727.5721 USA : 2100 Powers Ferry Road - Suite 110, GA-USA 30339-5014 CANADA : 555 Plinquet Street - Winnipeg MB, CAN R2J 0G2