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Communication Skills
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Communication Skills

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communication skills

communication skills

Published in: Technology, Business

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Transcript

  • 1.  
  • 2. Communication Skills
  • 3. Communication Skills Overview
    • Effective communication skills are a critical element in your career and personal lives.
    • We all must use a variety of communication techniques to both understand and be understood.
  • 4. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
  • 5. Process of Communication Source Encoding Channel Decoding Receiver Feedback Context Msg Msg Msg Msg
  • 6. Communication Languages Communication Languages Non verbal language Verbal language
  • 7. Verbal Language
    • Like: Arabic, English, French,…ect
    • Verbal Language Skills:
    • 1. Listening.
    • 2. Speaking.
    • 2. Reading.
    • 3. Writing.
  • 8. Verbal Language
    • Effective Verbal Messages:
    • 1. Are brief, succinct, and organized
    • 2. Are free of jargon
    • 3. Do not create resistance in the listener .
  • 9. Non verbal Language
    • Some major areas of nonverbal behaviors to explore are:
    • Eye contact
    • Facial expressions
    • Gestures
    • Posture and body orientation
    • Proximity
    • Paralinguistic
    • Humor
  • 10. Non verbal Language
    • Account for about 55% of what is perceived and understood by others.
    • Are conveyed through our facial expressions as well as our postures and gestures
  • 11. Basic Interpersonal Communication Skills
    • Avoid Barriers to Communication.
    • Send Understandable Messages Effective communication.
    • Actively Listen.
    • Utilize Non-verbal Signals.
    • Give and Solicit Meaningful Feedback.
    • Adapt to Diversity of Communication Styles… try multiple channels
  • 12. Thank You for Attending