Communication Skills

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Communication Skills

  1. 2. Communication Skills
  2. 3. Communication Skills Overview <ul><li>Effective communication skills are a critical element in your career and personal lives. </li></ul><ul><li>We all must use a variety of communication techniques to both understand and be understood. </li></ul>
  3. 4. Communication Goals To change behavior To get action To ensure understanding To persuade To get and give Information
  4. 5. Process of Communication Source Encoding Channel Decoding Receiver Feedback Context Msg Msg Msg Msg
  5. 6. Communication Languages Communication Languages Non verbal language Verbal language
  6. 7. Verbal Language <ul><li>Like: Arabic, English, French,…ect </li></ul><ul><li>Verbal Language Skills: </li></ul><ul><li>1. Listening. </li></ul><ul><li>2. Speaking. </li></ul><ul><li>2. Reading. </li></ul><ul><li>3. Writing. </li></ul>
  7. 8. Verbal Language <ul><li>Effective Verbal Messages: </li></ul><ul><li>1. Are brief, succinct, and organized </li></ul><ul><li>2. Are free of jargon </li></ul><ul><li>3. Do not create resistance in the listener . </li></ul>
  8. 9. Non verbal Language <ul><li>Some major areas of nonverbal behaviors to explore are: </li></ul><ul><li>Eye contact </li></ul><ul><li>Facial expressions </li></ul><ul><li>Gestures </li></ul><ul><li>Posture and body orientation </li></ul><ul><li>Proximity </li></ul><ul><li>Paralinguistic </li></ul><ul><li>Humor </li></ul>
  9. 10. Non verbal Language <ul><li>Account for about 55% of what is perceived and understood by others. </li></ul><ul><li>Are conveyed through our facial expressions as well as our postures and gestures </li></ul>
  10. 11. Basic Interpersonal Communication Skills <ul><li>Avoid Barriers to Communication. </li></ul><ul><li>Send Understandable Messages Effective communication. </li></ul><ul><li>Actively Listen. </li></ul><ul><li>Utilize Non-verbal Signals. </li></ul><ul><li>Give and Solicit Meaningful Feedback. </li></ul><ul><li>Adapt to Diversity of Communication Styles… try multiple channels </li></ul>
  11. 12. Thank You for Attending

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