Introduction to Change       ManagementAbdulrahman Jabour
Outline• Introduction and background  – What is change management  – Forms of resistance  – The nature change management• ...
• Introduction and background  – What is change management  – Forms of resistance  – The nature change management• Things ...
What is change management• Change is constant and we will always need  it.• It is required to transfer people, organizatio...
Forms of resistance;• Why change, every thing goes into cycles.  Thing goes up and down and it will get  better by the tim...
The nature change management• By managing the change we smooth the  transition, reducing the time and minimize  the negati...
• Introduction and background  – What is change management  – Forms of resistance  – The nature change management• Things ...
When to change?• Induce change only when necessary.• If the potential harm overweight the  potential gain, then change sho...
The scope of change               • Think of what you can                 and can’t do before                 you get invo...
• Introduction and background  – What is change management  – Forms of resistance  – The nature change management• Things ...
• The components involved in change  (technical, organizational, financial).• Managing emotion of change.• Effective commu...
• Introduction and background  – What is change management  – Forms of resistance  – The nature change management• Things ...
Kotters Model Change1.   Create Urgency2.   Form a Powerful Coalition3.   Create a Vision for Change4.   Communicate the V...
Theories• Some of the relevant theories that need to  be understood;  – The 7-S-Model  – Theory E and O  – Lewin  – Diffus...
References•   Force Field Analysis - Kurt Lewin. from http://www.change-management-coach.com/force-field-    analysis.html...
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Change management
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Change management

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-Time and circumstances are in consistence change. What happened to use to work in the past may not work now or in the future, because variables and co-variables are changing.
-will you still be valuable in the future? .The world around us is in constant change, and if we didn’t improve our service/knowledge/product may not be valuable or useful.
-think of all the technology that we didn’t have 30 or 40 years ago. Will u be able to live the way u grandparents lived?
p-9
As this may sound obvious, most errors occurs by underestimate or overestimate one side of the equation.
p-10
Any effort beyond your control or influence scope is wasted energy
p-12
- elements of change depend on the type of change and what elements will be introduce. If the change is manly concern with introducing new technology like implementing new EHR system, then technical part might be a big concern. If change is about restructuring the workflow and changing protocols, then organizational and knowledge will be the focus.
-change in general is critical and it have many behavioral aspects attached to it as well as the unintended consequence. Fear of unknown, lose of power, and ego are some of the frequently encountered issues.
- the effective communication is important for both identifying the need and delivering the solution when required.
- trust, vision and knowledge are the fuel for driving the change.
p-15
Diffusion of innovation is not strategy to apply rather than theory to understand when dealing with change

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  • 1-Time and circumstances are in consistence change. What happened to use to work in the past may not work now or in the future, because variables and co-variables are changing. 2will you still be valuable in the future? .The world around us is in constant change, and if we didn’t improve our service/knowledge/product may not be valuable or useful. 3- think of all the technology that we didn’t have 30 or 40 years ago. Will u be able to live the way u grandparents lived?
  • http://www.greeningofgavin.com/2012/07/the-seven-stages-of-change.html
  • As this may sound obvious, most errors occurs by underestimate or overestimate one side of the equation.
  • Any effort beyond your control or influence scope is wasted energy
  • 1- elements of change depend on the type of change and what elements will be introduce. If the change is manly concern with introducing new technology like implementing new EHR system, then technical part might be a big concern. If change is about restructuring the workflow and changing protocols, then organizational and knowledge will be the focus. 2-change in general is critical and it have many behavioral aspects attached to it as well as the unintended consequence. Fear of unknown, lose of power, and ego are some of the frequently encountered issues.3- the effective communication is important for both identifying the need and delivering the solution when required. 4- trust, vision and knowledge are the fuel for driving the change.
  • Diffusion of innovation is not strategy to apply rather than theory to understand when dealing with change
  • Change management

    1. 1. Introduction to Change ManagementAbdulrahman Jabour
    2. 2. Outline• Introduction and background – What is change management – Forms of resistance – The nature change management• Things to consider before change – When to change – The scope of change• Elements to consider during the process of change• Theories and models in change management
    3. 3. • Introduction and background – What is change management – Forms of resistance – The nature change management• Things to consider before change – When to change – The scope of change• Elements to consider during the process of change• Theories and models in change management
    4. 4. What is change management• Change is constant and we will always need it.• It is required to transfer people, organization, or system from from status to another.• Generally, people are resistance to change.
    5. 5. Forms of resistance;• Why change, every thing goes into cycles. Thing goes up and down and it will get better by the time just like before.• Change is not necessary, we are in a good shape.• It use to be much better in the past, I wish we did not change.
    6. 6. The nature change management• By managing the change we smooth the transition, reducing the time and minimize the negative impact of change during the stages of change.• What are the stages of change?
    7. 7. • Introduction and background – What is change management – Forms of resistance – The nature change management• Things to consider before change – When to change – The scope of change• Elements to consider during the process of change• Theories and models in change management
    8. 8. When to change?• Induce change only when necessary.• If the potential harm overweight the potential gain, then change should not be introduce.• Be carful not to underestimate or overestimate any of variable.
    9. 9. The scope of change • Think of what you can and can’t do before you get involved. 1- you can directly control. 2-you can influence. 3- you have no control or influence over. 1 2 3
    10. 10. • Introduction and background – What is change management – Forms of resistance – The nature change management• Things to consider before change – When to change – The scope of change• Elements to consider during the process of change• Theories and models in change management
    11. 11. • The components involved in change (technical, organizational, financial).• Managing emotion of change.• Effective communication.• Trust, vision, and knowledge.
    12. 12. • Introduction and background – What is change management – Forms of resistance – The nature change management• Things to consider before change – When to change – The scope of change• Elements to consider during the process of change• Theories and models in change management
    13. 13. Kotters Model Change1. Create Urgency2. Form a Powerful Coalition3. Create a Vision for Change4. Communicate the Vision5. Remove Obstacles6. Create Short-term Wins7. Build on the Change8. Anchor the Changes in Corporate Culture
    14. 14. Theories• Some of the relevant theories that need to be understood; – The 7-S-Model – Theory E and O – Lewin – Diffusion of Innovation Model
    15. 15. References• Force Field Analysis - Kurt Lewin. from http://www.change-management-coach.com/force-field- analysis.html• Kelly, A. (2008). Changing Software Development: Learning to Become Agile: John Wiley & Sons.• Pascale, R., Athos, A. (1981) “The Art of Japanese Management”, London: Penguin Books;• Peters, T., Waterman, R. (1982) “In Search of Excellence”, New York, London: Harper & Row.• Sabri, E. H., Gupta, A. P., &Beitler, M. A. (2006). Purchase Order Management Best Practices: Process, Technology, and Change Management: J. Ross Pub.c.• Webber, G. (2012). The seven stages of change. from http://www.greeningofgavin.com/2012/07/the-seven-stages-of-change.html• Waterman, R. Jr., Peters, T. and Phillips, J.R. “Structure Is Not Organisation” in Business Horizons, 23,3 June 1980. 14-26.
    16. 16. Questions and Answers

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