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  • 1. Communication SkillsPresented by Mohamed Kamal Abdallah Mohamed IEEE-CUSB © 2012 || HR-Team
  • 2. Communication .. ??IEEE-CUSB © 2012 || HR-Team 2
  • 3. Communication Definition• It is the process of creating shared understanding• Until we have shared information with another person, we haven’t communicated yet IEEE-CUSB © 2012 || HR-Team 3
  • 4. Why do we need Communication skills?• Get more done• More respect• More influence• More comfortable with conflict• More peace of mind• More satisfying closeness with others IEEE-CUSB © 2012 || HR-Team 4
  • 5. Communication ProcessIEEE-CUSB © 2012 || HR-Team 5
  • 6. 1-Understand your message 55 % Body language 7% words 38% Voice toneIEEE-CUSB © 2012 || HR-Team 6
  • 7. 2-See your audienceIEEE-CUSB © 2012 || HR-Team 7
  • 8. 3-Circumstances surroundingyour communicationIEEE-CUSB © 2012 || HR-Team 8
  • 9. IEEE-CUSB © 2012 || HR-Team 9
  • 10. IEEE-CUSB © 2012 || HR-TeamIEEE-CUSB © 2012 || HR-Team 10 8
  • 11. IEEE-CUSB © 2012 || HR-Team 11
  • 12. Hands IEEE-CUSB © 2012 || HR-Team 12
  • 13. IEEE-CUSB © 2012 || HR-Team 13
  • 14. IEEE-CUSB © 2012 || HR-Team 14
  • 15. IEEE-CUSB © 2012 || HR-Team 15
  • 16. PositionIEEE-CUSB © 2012 || HR-Team 16
  • 17. LegsIEEE-CUSB © 2012 || HR-Team 17
  • 18. “Think as wise mendo, but speak as common people do” Artistotle,Greek PhilosopherIEEE-CUSB © 2012 || HR-Team 18
  • 19. Communication FormsIEEE-CUSB © 2012 || HR-Team 19
  • 20. Hearing Vs Listening• Hearing: • It is the process which occurs when your ears pick up sound waves and transmit these waves to your brain. IEEE-CUSB © 2012 || HR-Team 20
  • 21. Hearing Vs Listening• Listening : It is a whole communication process IEEE-CUSB © 2012 || HR-Team 21
  • 22. levels of listening• Ignoring.• Pretending.• Selective.IEEE-CUSB © 2012 || HR-Team 22
  • 23. Tips for Listening• Stop talking!!“Talking comes by nature, Silence by wisdom” AnonymousIEEE-CUSB © 2012 || HR-Team 23
  • 24. Tips for Listening• Put the other person at ease• Remove distractions• “ You can not truly listen to anyone and do anything else at the same time” IEEE-CUSB © 2012 || HR-Team 24
  • 25. Tips for Listening• Be very slow to disagree, argue . IEEE-CUSB © 2012 || HR-Team 25
  • 26. Tips for Listening• Ask questions• Take notes IEEE-CUSB © 2012 || HR-Team 26
  • 27. Tips for listening• Don’t judge the senderIEEE-CUSB © 2012 || HR-Team 27
  • 28. • God gave us two ears and one mouth so let us use them in the same proportion. E – explore by asking questions A – affirm to show you’re listening R – reflect your understanding S – silence, listen some moreIEEE-CUSB © 2012 || HR-Team 28
  • 29. More Tips..!!• “At the bottom of things, most people want to be wanted and appreciated” IEEE-CUSB © 2012 || HR-Team 29
  • 30. The Most Important Tip..!! Never Forget To SmileIEEE-CUSB © 2012 || HR-Team 30
  • 31. IEEE-CUSB © 2012 || HR-Team 31