Mobile & Travel by Desmond Chong IETS2011
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  • 1. Mobile & TravelDesmond Chong,Director, Business Development, Corporate Segments & Solutions
  • 2. The Smartest FREE Travel Mobile Application „ A smart mobile travel application for travellers „ Access to the most current important flight details with automatic syncing for itinerary updates „ Live flight notification alerts, and trip-specific messages „ Organize all aspects of your trips in a single itinerary
  • 3. Import Abacus Bookings into TripCase Import PNR Add Events
  • 4. Add Trip Events Alongside with Your Travel Beside Flight, Hotel and Car, you can now add to your itinerary: „ Activity „ Attraction One touch access to „ Cruise „ Ferry trip details „ Restaurants and Clubs „ Ground Transportation „ Meetings „ Rail Transportation
  • 5. Access to the Most Current Trip Details One single touch access to all trip events in a single itinerary
  • 6. Trip Directions Between Every Trip Event Turn-by-turn driving directions to events in your itinerary or other addresses
  • 7. Works Even When You Are Offline On A Flight View trip details in airplane mode when phone and wifi are disabled
  • 8. Live Flight Status Updates/Notifications Flight Departures Status and Gate Status Alerts
  • 9. Push Alerts via SMS & Email Messaging Let you know about critical changes to your trip even your TripCase app is not open
  • 10. Trip Specific Messages Receive trip specific messages before and during the trip
  • 11. TripCase Travel Tools Access all TripCase travel tools from one single screen
  • 12. Publish to Social Networks You get to choose what and when to publish: - Enable selected trips - Itinerary Import - Start of Trip - Return from Trip Note: TripCase will not disclose actual locations and other details from any itinerary
  • 13. Larger devices like iPad & Galaxy will see more users Do it differently. Build an experience.
  • 14. Taking Advantage of Mobile Technology„ Mobile is NOT Online ‟ Integrate Profile, Habits, Location, Context„ Intermediaries likely to be winners ‟ Would you download apps from10 carriers, and 20 hotels?„ Competition will arise not from Travel Industry
  • 15. Technology &Value Creation
  • 16. Before the Wheel, everyone walked everywhere Then came the wheel Followed by the Carriage
  • 17. Adopt to better serve customers
  • 18. Myths about Technology & Productivity„ Connected 24/7 is good for business„ Email is best. Use it for everything„ Everyone is as “geeky” as I am„ Paper & Pen are dead„ We got to have the latest technology
  • 19. Parting Thoughts: 5 Letters„S P O R T ‟ Strategy, Process, Organization, Resource, Technology„ Role of Technology: ENABLE the strategy & model„ Key is APPLICATION and adoption is derivative„ Organizational & Process changes must come before technology implementation