In financially tighter times, increased role for Corporate Travel agent’s as ‘value champions’ - helping corporations manage travel efficiently
Total leisure/unmanaged business travel is expected to reach US$203billion by 2011 for APAC The total leisure /unmanaged online market is expected to grow at 22% from 2009 to 2010 and 26% from 2010 to 2011. Source: PhoCusWright Inc.
Annual GetThere Savings ($) Average Customer and GetThere Results Four Year Annual Savings Note - 2009 results are six month actuals/six month forecast based on current spend and trending adoption rates
Fare Content Directly Impacts Business Value & Service Perception
Access to unique fare content: Strong value differentiator
Asia Fares complex yet crucial to get right. APAC fares environment is complex (by design)
Complexity differs dramatically by market & customer segment
All challenges can be overcome - and differentiating value of content makes it worthwhile to go deep.
TC1 and TC2 based corporations with branches in TC3 markets do find local fare content critical
Carriers Continues to Back Abacus FareX ~40% of corporate fares in HK ticketed through FareX
More Instability = More Business Risk Earthquakes Hurricane Terrorists Earthquakes Yr 2008 39 earthquakes Yr 2007 55 earthquakes Yr 2006 33 earthquakes More than 300,000 people kill since yr 2000 Bush fires Earthquakes Earthquakes Earthquakes Earthquakes Terrorists Terrorists Terrorists Terrorism incidents In year 2000 – 2006 Total terrorism incident 14, 943 Total fatal during terrorism 24, 675 Source: National Earthquake Information Center, Nationmaster Terrorism incidents In year 2000 – 2006 Total terrorism incident 14, 943 Total fatal during terrorism 24, 675
Greater tie-in of travel policies to company strategy (ROI)
Measuring results: Purpose, Total Cost, Results
Data, Business Insights, Standardization
Leverage technology to drive compliance & lower costs: Not all organizations need a GetThere in region. Sometimes all they need is a simple online booking tool with some policies & profile management to get the job done.
Fares Mgmt: Less in 2009 but more in 2010 as fares as expected to rise 8% (but in reality 7% in Q1 already)
Supplier Commitment: Tracking commitments to supplier and being able to have informed negotiations with suppliers based on travel patterns
Total end-to-end optimization (process & integration)