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communication skills cs sip training presentation
 

communication skills cs sip training presentation

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Presentation on communication skills during sip training.

Presentation on communication skills during sip training.

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    communication skills cs sip training presentation communication skills cs sip training presentation Presentation Transcript

    • The InsTITuTe of Company seCreTarIes of IndIa. Communication Skills 1 By Aayushi Jain
    •  What is communication skills?  Communication process  Types of communication.  Ways to communication.  Importance of communication.  Barriers of communication.  Improvement of communication skills. Communication Skills 2
    •  Communication is the art of transmitting information ,ideas ,thoughts from one individual or group to another. Communication Skills 3
    • Sender Message Encoding Medium Receiver Decoding and Feedback Communication Skills 4
    • Communication Skills 5 The Communication Process Model
    • Communication Skills 6 READING WRITING LISTENING SPEAKING
    • Communication Skills 7 Good Communication allows a firm to Learn new skills and technologies. Become more responsive to customers. Improve Quality of their product or service. Foster innovation. Effective communication is needed by all Managers.
    • Communication Skills 8  Internal Communication- within the organization.  External communication- outside the organization.
    • Communication Skills 9 Executive Director Vice President A.G.M. Manager Supervisor Forman Supervisor 3Supervisor 1 Supervisor 2 Manager
    • MEANS OF COMMUNICATION Communication Skills 10 Means of communication are of two types VERBAL means in which we speak write or see. NON VERBAL – it means communication through body language or just appearance.
    • Communication Skills 11
    • Communication Skills 12 Non - Verbal Body Language oFacial Expressions oEye contact oGestures Appearance Movements
    • Communication Skills 13
    •  Semantic Barriers  Emotional Or Psychological Barriers  Organizational Barriers Communication Skills 14
    • SEMANTIC BARRIERS  Symbols with different meaning  Badly expressed message  Faulty translation  Unclarified assumption  Specialist’s language Communication Skills 15
    • PSYCHOLOGICAL BARRIERS  Premature evolution  Inattention  Loss of transmission & poor retention  Undue reliance on the written word  Distrust of communication  Failure to communicate Communication Skills 16
    • ORGANIZATION BARRIERS  Organizational policy  Organization rules & regulation  Status relation  Complexity in organization Communication Skills 17
    • How to Improve Existing Level of COMMUNICATION? Improve language and pronunciation. Work on voice modulation and body language. Listen and read more. Interact with qualitative people. Practice meditation and good thoughts. Do not speak only to impress someone. Look presentable and confident. Communication Skills 18
    • Improving Body Language - Tips • Keep appropriate distance • Take care of your appearance • Be aware - people may give false cues • Maintain eye contact • Smile genuinely Communication Skills 19
    • …in the new global and diverse workplace requires excellent communication skills! Success for YOU… Communication Skills 20
    • Questions Communication Skills 21
    • Communication Skills 22 Thank You..