communication skills cs sip training presentation

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communication skills cs sip training presentation

  1. 1. The InsTITuTe of Company seCreTarIes of IndIa. Communication Skills 1 By Aayushi Jain
  2. 2.  What is communication skills?  Communication process  Types of communication.  Ways to communication.  Importance of communication.  Barriers of communication.  Improvement of communication skills. Communication Skills 2
  3. 3.  Communication is the art of transmitting information ,ideas ,thoughts from one individual or group to another. Communication Skills 3
  4. 4. Sender Message Encoding Medium Receiver Decoding and Feedback Communication Skills 4
  5. 5. Communication Skills 5 The Communication Process Model
  6. 6. Communication Skills 6 READING WRITING LISTENING SPEAKING
  7. 7. Communication Skills 7 Good Communication allows a firm to Learn new skills and technologies. Become more responsive to customers. Improve Quality of their product or service. Foster innovation. Effective communication is needed by all Managers.
  8. 8. Communication Skills 8  Internal Communication- within the organization.  External communication- outside the organization.
  9. 9. Communication Skills 9 Executive Director Vice President A.G.M. Manager Supervisor Forman Supervisor 3Supervisor 1 Supervisor 2 Manager
  10. 10. MEANS OF COMMUNICATION Communication Skills 10 Means of communication are of two types VERBAL means in which we speak write or see. NON VERBAL – it means communication through body language or just appearance.
  11. 11. Communication Skills 11
  12. 12. Communication Skills 12 Non - Verbal Body Language oFacial Expressions oEye contact oGestures Appearance Movements
  13. 13. Communication Skills 13
  14. 14.  Semantic Barriers  Emotional Or Psychological Barriers  Organizational Barriers Communication Skills 14
  15. 15. SEMANTIC BARRIERS  Symbols with different meaning  Badly expressed message  Faulty translation  Unclarified assumption  Specialist’s language Communication Skills 15
  16. 16. PSYCHOLOGICAL BARRIERS  Premature evolution  Inattention  Loss of transmission & poor retention  Undue reliance on the written word  Distrust of communication  Failure to communicate Communication Skills 16
  17. 17. ORGANIZATION BARRIERS  Organizational policy  Organization rules & regulation  Status relation  Complexity in organization Communication Skills 17
  18. 18. How to Improve Existing Level of COMMUNICATION? Improve language and pronunciation. Work on voice modulation and body language. Listen and read more. Interact with qualitative people. Practice meditation and good thoughts. Do not speak only to impress someone. Look presentable and confident. Communication Skills 18
  19. 19. Improving Body Language - Tips • Keep appropriate distance • Take care of your appearance • Be aware - people may give false cues • Maintain eye contact • Smile genuinely Communication Skills 19
  20. 20. …in the new global and diverse workplace requires excellent communication skills! Success for YOU… Communication Skills 20
  21. 21. Questions Communication Skills 21
  22. 22. Communication Skills 22 Thank You..

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