The InsTITuTe of Company
seCreTarIes of IndIa.
By Aayushi Jain
What is communication skills?
Types of communication.
Ways to communication.
Importance of communication.
Barriers of communication.
Improvement of communication skills.
Communication is the art of transmitting
information ,ideas ,thoughts from one individual or
group to another.
Communication Skills 5
The Communication Process Model
Good Communication allows a firm to
Learn new skills and technologies.
Become more responsive to customers.
Improve Quality of their product or service.
Effective communication is needed by all
Communication Skills 8
within the organization.
outside the organization.
Communication Skills 9
Supervisor 3Supervisor 1 Supervisor 2
MEANS OF COMMUNICATION
Means of communication are of two types
VERBAL means in which we speak write
NON VERBAL – it means
communication through body language or
Emotional Or Psychological Barriers
Symbols with different meaning
Badly expressed message
Loss of transmission & poor retention
Undue reliance on the written word
Distrust of communication
Failure to communicate
Organization rules & regulation
Complexity in organization
How to Improve Existing Level of
Improve language and pronunciation.
Work on voice modulation and body language.
Listen and read more.
Interact with qualitative people.
Practice meditation and good thoughts.
Do not speak only to impress someone.
Look presentable and confident.
Improving Body Language - Tips
• Keep appropriate distance
• Take care of your appearance
• Be aware - people may give false
• Maintain eye contact
• Smile genuinely
…in the new global and diverse
excellent communication skills!
Success for YOU…