With Audio Final Module

Seven Habits of Highly Effective People

To Aquire the 7 Habits
Be willing to :
Learn It
Teach It
Do It
Apply it to Your Life

THREE-PERSON TEACHING First Person Second Person Third Person

Paradigm
The way and individual perceives,
understands, and interprets the surrounding
world. A mental map.

Habit
Knowledge What to, Why to
Skill How to
Desire Want to

Knowledge (what to, why to) Desire (want to) Skills (how to) HABITS E FFECTIVE H ABITS

Effectiveness
P/PC Balance : The Principle of Effectiveness
Production
The desired results produced
Production Capability
Maintaining, preserving and enhancing the
resources that produces the desired results

The Maturity Continuum Dependence Independence Interdependence

Character & Personality
Although image, techniques and skills can influence your outward success, the weight of real effectiveness lies in good character.

Character & Competence
Character A person with high character
exhibits integrity, maturity and an Abundance Mentality.
Competence A person with high competence has knowledge and ability in a given area.
As people balance these two elements, they build their personal trustworthiness and their trust with others.

Character & Competence Character Competence Trustworthiness Trust

J UDGEMENT CHARACTER  Integrity  Maturity  Abundance Mentality  Interdependency COMPETENCE  Technical skills  Qualifications  Knowledge  Experience

E MOTIONAL B ANK A CCOUNT KEEP PROMISES APOLOGIZE CLARIFY EXPECTATIONS TREAT OTHER KINDLY UNDERSTAND OTHERS LOYALITY TO THE ABSENT

CIRCLE OF CONCERN CIRCLE OF INFLUENCE

Independence Dependence Interdependence PUBLIC VICTORY PRIVATE VICTORY Seek First to Understand … Then to be Understood Synergize Think Win/Win Put First Things First Be Proactive Begin with the End in Mind Sharpen the Saw THE SEVEN HABITS PARADIGM

Habit One : Be Proactive The Habit of Personal Vision
Responsibility
Response + Ability
Effective people take responsibility of their own
actions.
Their behaviour is a product of their own decisions.

Characteristics of a Proactive Person
Respond according to values
Accept responsibility for their own behavior
Focus on their Circle of Influence

Reactive Behavior
Reactive people allow outside influences (moods,
feelings or circumstances) to control their responses.
Stimulus Response

Proactive Behavior
Proactive people use the margin of freedom to make
choices that best apply their values. Their freedom to
choose expands as they wisely use the space between
stimulus and response.
Stimulus Response Freedom to Choose According to Values

P ROACTIVE M ODEL Stimulus Response Freedom to Choose Self- Awareness Imagination Conscience Independent Will

Theories of Determinism
Reactive people blame their attitude and behavior on
things they think they cannot control. They respond
to stimulus, often attributing their behavior to three
determinants :
Genetic - Traits we inherited
Psychic - Our upbringing
Environmental - Our surroundings

The Four Human Endowments
Self-Awareness – Examining thoughts, moods and behaviors
Imagination – Visualizing beyond experience and present reality (work on alternatives)
Conscience – Understanding right and wrong and following personal integrity
Independent Will – Acting independent of external influence

Habit Two Begin with the End in Mind The Habit of Personal Leadership
Mental Creation Precedes Physical Creation
To start with a clear understanding of your
destination.
Write your MISSION STATEMENT
Choose a Life Center

Habit Two Begin with the End in Mind The Habit of Personal Leadership Family Money Possessions Work Pleasure Friend Enemy Relegious Organization Self Spouse Principles

Habit Two Begin with the End in Mind The Habit of Personal Leadership Principle-Centered Someone who is principle-centered bases decisions on principles that govern human effectiveness. Principles are the ideal core because they allow us to seek the best alternative through conscious choice, knowledge and values. Principle-centered people try to : Stand apart from the emotion of a situation and from other factors that would act on them. Make proactive choices after evaluating options.

Habit Two Begin with the End in Mind The Habit of Personal Leadership Mission Statement A powerful document that expresses your personal sense of Purpose and meaning in life. It acts as a governing Constitution by which you evaluate decisions and choose behaviors.

Define Leadership & Management
Leadership deals with Direction
Management deals with Speed,
Co-ordination, Logistics in moving
in that direction

Habit Three Put First things First The Habit of Personal Management
Importance
An activity is importance if you personally find it
valuable, and if it contributes to your mission values,
and high-priority goals.
Urgency
An activity is urgent if you or others feel that it
requires immediate attention.

. Crisis . Pressing problems . Deadline-driven projects, meetings, preparations . Preparation . Prevention . Values clarification . Planning . Relationship building . True re-creation . Empowerment . Interruptions, some phone calls . Some mail, some reports . Some meetings . Many proximate, pressing matters . Many popular activities . Trivia, busywork . Some phone calls . Time wasters . “Escape” activities . Irrelevant mail . Excessive TV I II III IV Urgent Not Urgent Important Not Important

Habit Three - Put First things First The Habit of Personal Management URGENT IMPORTANT NOT URGENT NOT IMPORTANT 1 2 3 4 Crises Management Attach to Mission Distractions Time Wasters

Habit Three - Put First things First The Habit of Personal Management
Crises
Pressing problems
Deadline-driven
Projects, meetings,
preparations
Preparation
Prevention
Values clarification
Planning
Relationship building
True re-creation
Empowerment
Interruptions, some
phone calls
Some mails, some
reports
Some meetings
Many proximate,
Pressing matters
Many popular activities
Trivia, busywork
Some phone calls
Time waster
“ Escape” activities
Irrelevant mail
Excessive TV
URGENT IMPORTANT NOT URGENT NOT IMPORTANT

Habit Three - Put First things First The Habit of Personal Management “ Effective people have genuine Quadrant 1 crises and emergencies that require their immediate attention, but the number is comparatively small. They keep P and PC in balance by focusing on the important, but not urgent, activities of Quadrant II”

Habit Three - Put First things First The Habit of Personal Management Things which matter most must never be at the mercy of things which matter least. The Key is not to prioritize your schedule but to schedule your priorities .

Habit Three - Put First things First The Habit of Personal Management Put First things First involves a six-step, QII process That will help you act on the basis of importance. Importance, in the context of Put first things First, is defined By your mission statement and confirmed by your conscience. The six steps can be used in weekly planning or as often as needed. Connect to Mission Review Roles Identify Goals Organize Weekly Exercise Integrity Evaluate

Habits One, Two & Three The first three habits help develop a deep base of character and personal security . Once these 3 habits become part of who you are you are then ready to begin building rich enduring highly productive relationships with other people and that’s where habits four, five and six come in.

State of Independence

Habits Four, Five & Six These are the habits that lead to interdependent relationships. Habit Four : Think Win-win The attitude of seeking solutions, so that every one can win. Do this by communicating. This is done by Habit Five Habit Five : Seek first to understand, then to be understood Habit Six : This is the habit of creative co-operation - Synergy This happens when two sides in a dispute work together to come with a solution which is better than what either side initially proposed.

Habit Four – Think Win-Win The Habit of Interpersonal Leadership SIX PARADIGMS OF HUMAN INTERACTION Win-Win Win-Lose Lose-Win Lose-Lose Win Win-Win or No-Deal

Habit Four - Think Win-Win The Habit of Interpersonal Leadership Six Paradigms of Human Interaction
Win-Win : People who choose to win and make sure others also win -
practice win-win. People with a win-win paradigm take time to search
for solutions that will make them happy and simultaneously satisfy
others.
Characteristics
Seeks mutual benefit
Is cooperative, not competitive
Listens more, stays in communication longer, and communicates with
more courage.

Win-Lose : People with a win-lose mindset are concerned with
themselves first and last. They want to win, and they want others to
lose. They achieve success at the expense or exclusion of another’s
success. They are driven by comparison, competition, position, and
power.
Characteristics
Is very common scripting for most people
Is the authoritarian approach.
Uses position, power, credentials, possessions, or personality to get
the “Win”.

Lose-Win : People who choose to lose and let others win show high
consideration for others, but lack the courage to express and act on
their feelings and beliefs. They are easily intimidated and borrow
strength from acceptance and popularity.
Characteristics
Voices no standards, no demands, no expectations of anyone else.
Is quick to please or appease.
Buries a lot of feelings.

Lose-Lose : People who have a lose-lose paradigm are low on
courage and consideration. They envy and criticize others. They
put themselves and others down.
Characteristics
Is the mindset of a highly dependent person.
Is the same as a “no win” because nobody benefits.
Is a long-term result of a win-lose, lose-win, or win.

Win : People who hold a win paradigm think only of getting what
they want. Although they don’t necessarily want others to lose,
they are personally set on winning. They think independently in
interdependent situations, without sensitivity or awareness of others.
Characteristics
Is self-centered.
Thinks “me first”.
Doesn’t really care if the other person wins or loses.
Has a Scarcity Mentality”.

Win-Win or No Deal : Win-Win or No Deal is the highest form of
win-win. People who adopt this paradigm seek first for win-win. If
they cannot find an acceptable solution, they agree to disagree
agreeably.
Characteristics
Allows each party to say no.
Is the most realistic at the beginning of a relationship or business
deal.
Is the highest form of “Win”.

Habit Four – Think Win-Win The Habit of Interpersonal Leadership FOUR DIMENSIONS OF WIN-WIN Character Relationships Agreements Systems & Processes Integrity,Maturity,Abundance Mentality Trust, EBA Mutual Commitment Deep Understanding of Issues & Concerns

Habit Four – Think Win-Win The Habit of Interpersonal Leadership 1 – Win-Win Character Integrity – People of Integrity are true to their feelings, values and commitments. Maturity – Mature people express their ideas and feelings with courage and with consideration for the ideas and feelings of others.Relationships Abundance Mentality – People with an Abundance Mentality believe that there is plenty for everyone.

Habit Four – Think Win-Win The Habit of Interpersonal Leadership 2 – Win-Win Relationships Demonstrate consistent actions that convince people that they have a well-earned reputation for honesty, integrity and loyalty. Their actions are consistent with their behaviour, decisions and position. Believe in the best of other people Disclose – help others understand their positions, behavior and decisions. Communicate clear expectations. Seek other ideas and listen with empathy. Are accurate, timely and honest in communication. Treat people with respect and respond to others’ needs. Focus on the positive, but provide constructive feedback on improvement areas.

Habit Four – Think Win-Win The Habit of Interpersonal Leadership 3 – Win-Win Agreements Elements of Win-Win Agreements Desired Results : Clarify the end in mind, objectives and outcome. Guidelines : Specify boundaries and deadlines for accomplishing the results. Resources : List the human, financial, technical or organizational resources available for accomplishing the desired results. Accountability : Identify the standards and methods of measurement for progress and accomplishment. Consequences : Determine the result (s) of achieving or not achieving win-win.

Habit Four – Think Win-Win The Habit of Interpersonal Leadership 4 – Win-Win Systems and Processes You can best achieve win-win solutions with win-win systems and processes. But if Changing your systems to win-win feels overwhelming and out of reach, remember to work from the inside out. As you first develop a win-win character and then Win-Win Agreements and relationships, you will expand your Circle of Influence and be Able to work on processes.

Habit Five -Seek First to Understand, Then to Be Understood The Habit of Empathic Communication Levels of Listening Ignoring Making no effort to listen Pretend Listening Making believe or giving the appearance you are listening Selective Listening Hearing only the parts of the conversation that interest you. Attentive Listening Paying attention and focusing on what the speaker says, and comparing that to your own experiences. Empathic Listening Listening and responding with both the heart and mind to understand the speaker’s words, intent and feelings.

Habit Six - Synergize The Habit of Creative Cooperation Synergy The whole is greater than the sum of its parts. Synergy takes place when two or more people produce more together than the sum of what they could have produces separately.

Habit Six - Synergize The Habit of Creative Cooperation
To Synergize is
Results-oriented, positive synergy
Examining exploring, seeking diverse
perspectives openly enough to alter or
complete your paradigm
Cooperating
Having a mutually agreed-upon end in mind.
Worth the effort and highly effective
A process.
To Synergize is Not
A brainstorming free-for-all.
Accepting others’ ideas as full truth.
Win-lose competition.
Group think (giving in to peer pressure).
Always easy.
Only a negotiation technique.

Habit Six - Synergize The Habit of Creative Cooperation Problem or Opportunity Synergize Habits 4,5, & 6 The Action and Process Third Alternative SYNERGY The Result

Habit Six - Synergize The Habit of Creative Cooperation Blocks to Synergy Defensiveness Fear Fixation Ego Anger Anxiety Jealousy

Habit Six - Synergize The Habit of Creative Cooperation Valuing The Differences The essence of synergy is valuing the differences. Valuing the differences does not imply that individuals approve of or agree with differences; however it does mean that people respect differences and view them as opportunities for learning. The differing opinions of others and their viewpoints, perspectives, talents and gifts are valuable when seeking solutions. These differences enable you to discover and produce things together that you would much less likely discover and produce individually. At what level do you value the differences ?

Habit Six - Synergize The Habit of Creative Cooperation Valuing The Differences Tolerate Accept Value Celebrate

Habit Seven - Sharpen the Saw The Habit of Renewal Four Dimensions of Renewal Sharpen the Saw is a daily process of renewing for four dimensions of our nature : Physical, Mental, Spiritual and Social / Emotional. These four dimensions sustain and increase our capacities and help us discipline our mind, body and spirit. This daily private victory is a victory over self. Not only does the daily Private victory stimulate growth, but it also helps us to achieve the Public Victory. As we achieve these victories through renewal, we cultivate and nurture the other six habits.

Habit Seven - Sharpen the Saw The Habit of Renewal Physical (Body): We build physical wellness through proper nutrition, exercise, rest and stress management. We can sharpen the Saw in Four Areas : Mental (Mind) : We increase mental capacity through, reading, writing, and thinking. Four Dimensions of Renewal

Habit Seven - Sharpen the Saw The Habit of Renewal Spiritual (Spirit): We develop spiritually through reading inspiring literature, through meditating and praying and through spending time with nature. We can sharpen the Saw in Four Areas : Social / Emotional (Other Relationships) : We mature socially and emotionally by making consistent, daily deposits in the Emotional Bank Account of our key relationships. Four Dimensions of Renewal

PHYSICAL Exercise, Nutrition, Stress Management F OUR D IMENSIONS OF R ENEWAL MENTAL Reading, Visualizing, Planning, Writing SOCIAL/EMOTIONAL Service, Empathy, Synergy, Intrinsic Security SPIRITUAL Value Clarification & Commitment, Study & Meditation

T HE U PWARD S PIRAL Learn Do Commit Learn Commit Do Do Learn Commit Learn Commit D o

Lose/Win High Low Win/Win Lose/Lose Win/Lose CONSIDERATION Low High COURAGE

L EVELS OF C OMMUNICATION TRUST Synergistic (Win/Win) COOPERATION Respectful (Compromise) Defensive (Win/Lose or Lose/Win) Low High Low High

P ARADIGM S HIFTS A BREAK FROM TRADITIONAL WISDOM TOWARD 7 HABITS PRINCIPLES H abit 1 We are a product of our environment and upbringing. H abit 2 Society is the source of our values. H abit 3 Reactive to the tyranny of the urgent. Acted upon by the environment. H abit 4 Win-lose. One-sided benefit. H abit 5 Fight, flight, or compromise when faced with conflict. H abit 6 Differences are threats. Independence is the highest value. Unity means sameness. H abit 7 Entropy. Burnout on one track - typically work. We are a product of our choices to our environment and upbringing. Values are self-chosen and provide foundation for decision making. Values flow out of principles. Actions flow from that which is important. Win-win. Mutual benefit. Communication solves problems. Differences are values and are opportunities for synergy. Continuous self-renewal and self-improvement.

B E P ROACTIVE I can forgive, forget, and let go of past injustices I’m aware that I’m responsible I’m the creative force of my life I choose my attitude, emotions, and moods

S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE E FFECTIVE P EOPLE I NEFFECTIVE P EOPLE HABIT 1 Be Proactive. Proactive people take responsibility for their own lives. They determine the agendas they will follow and choose their response to what happens around them. Be Reactive. Reactive people don’t take responsibility for their own lives. They feel victimized, a product of circumstances, their past, and other people. They do not see as the creative force of their lives.

Begin with the End in Mind. These people use personal vision, correct principles, and their deep sense of personal meaning to accomplish tasks in a positive and effective way. They live life based on self-chosen values and are guided by their personal mission statement. Begin with No End in Mind. These people lack personal vision and have not developed a deep sense of personal meaning and purpose. They have not paid the price to develop a mission statement and thus live life based on society’s values instead of self-chosen values. HABIT 2 S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE E FFECTIVE P EOPLE I NEFFECTIVE P EOPLE

Put First Things First. These people exercise discipline, and they plan and execute according to priorities. They also “walk their talk” and spend significant time in Quadrant II. Put Second Things First. These people are crisis managers who are unable to stay focused on high-leverage tasks because of their preoccupation with circumstances, their past, or other people. They are caught up in the “thick of thin things” and are driven by the urgent. HABIT 3 S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE E FFECTIVE P EOPLE I NEFFECTIVE P EOPLE

Think Win-Win. These people have an abundance mentality and the spirit of cooperation. They achieve effective communication and high trust levels in their Emotional Bank Accounts with others, resulting in rewarding relationships and greater power to influence. Think Win-Lose or Lose-Win. These people have a scarcity mentality and see life as a zero-sum game. They have ineffective communication skills and low trust levels in their Emotional Bank Accounts with others, result-ing in a defensive mentality and adversarial feelings. HABIT 4 S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE E FFECTIVE P EOPLE I NEFFECTIVE P EOPLE

Seek First to Understand, Then to Be Understood. Through perceptive observation and empathic listening, these non-judgmental people are intent on learning the needs, interests, and concerns of others. They are then able to courageously state their own needs and wants. Seek First to Be Understood. These people put forth their point of view based solely on their auto-biography and motives, without attempting to understand others first. They blindly prescribe without first diagnosing the problem. HABIT 5 S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE E FFECTIVE P EOPLE I NEFFECTIVE P EOPLE

Synergize. Effective people know that the whole is greater than the sum of the parts. They value and benefit from differences in others, which results in creative cooperation and team-work. Compromise, Fight, or Flight. Ineffective people believe the whole is less than the sum of the parts. They try to “clone” other people in their own image. Differences in others are looked upon as threats. HABIT 6 S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE E FFECTIVE P EOPLE I NEFFECTIVE P EOPLE

Sharpen the Saw. Effective people are involved in self-renewal and self-improvement in the physical, mental, spiritual, and social-emotional areas, which enhance all areas off their life and nurture the other six habits. Wear Out the Saw. Ineffective people fall back, lose their interest, and get disordered. They lack a program of self-renewal and self-improvement and eventually lose the cutting edge they once had. HABIT 7 S EVEN H ABITS OF H IGHLY E FFECTIVE P EOPLE E FFECTIVE P EOPLE I NEFFECTIVE P EOPLE

S EVEN P RINCIPLES UPON W HICH THE S EVEN H ABITS A RE B ASED The Seven Habits center on timeless and universal principles of personal, interpersonal, managerial, and organizational effectiveness. Listed below are the seven principles upon which the Seven Habits are based-principles which are in our circle of influence.

1. The principle of continuous learning, of self- reeducation - the discipline that drives us toward the values we believe in. Such constant learning is required in today’s world, in light of the fact that many of us can expect to work in up to five radically different fields before we retire. 2. The principle of service, of giving oneself to others, of helping to facilitate other people’s work. S EVEN P RINCIPLES UPON W HICH THE S EVEN H ABITS A RE B ASED

3. The principle of staying positive and optimistic, radiating positive energy - including avoiding the four emotional cancers (criticising complain- ing, comparing, and competing). 4. The principle of affirmation of others - treating people as proactive individuals who have great potential. 5. The principle of balance - the ability to identify our various roles and to spend appropriate amounts of time in, and focus on, all the important roles and dimensions of our life. Success in one area of our life cannot compensate for neglect or failure in other areas of our life. S EVEN P RINCIPLES UPON W HICH THE S EVEN H ABITS A RE B ASED

6. The balance of spontaneity and serendipity - the ability to experience life with a sense of adventure, excitement, and fresh rediscovery, instead of trying to find a serious side to things that have no serious side. 7. The principle of consistent self-renewal and self- improvement in the four dimensions of one’s life: physical, mental, spiritual, and social- emotional. S EVEN P RINCIPLES UPON W HICH THE S EVEN H ABITS A RE B ASED

P YRAMID OF I NFLUENCE TEACHING RELATIONSHIP EXAMPLE

Knowledge (what to, why to) Desire (want to) Skills (how to) HABITS E FFECTIVE H ABITS

J UDGEMENT CHARACTER  Integrity  Maturity  Abundance Mentality  Interdependency COMPETENCE  Technical skills  Qualifications  Knowledge  Experience

PUBLIC LIFE PRIVATE LIFE SECRET LIFE FOUR UNIQUE HUMAN ENDOWMENTS 1. Self-awareness 2. Conscience 3. Imagination 4. Willpower

F OUR U NIQUE H UMAN E NDOWMENTS 1. S elf-Awareness We begin to become self-aware and explore the programs we are living out. We come to realize that we stand apart from our pro-gramming and can even examine it. We also realize that between stimulus and response, we have the freedom to choose. This self-awareness then leads to the ability to look at other unique endowments in our secret life.

Our conscience is our internal sense of right and wrong, our “moral nature.” It is the “greater harmonizer” and “balance wheel” of all the principles that govern our behaviour. Our conscience gives us a sense of the degree to which our thoughts and actions are in harmony with our principles. 2. C onscience F OUR U NIQUE H UMAN E NDOWMENTS

We can visit the power of the mind to create or to imagine that which does not exist now. In that imagination lie our faith and our hope for the future. We look at what is possible, what we can envision. 3. P ower of Imagination F OUR U NIQUE H UMAN E NDOWMENTS

Willpower refers to our determination, our resoluteness - our ability to act based solely on our self-awareness. We ask ourselves, “Am I really willing to to the distance on my mission statement?” “Am I willing to walk my talk?” “Am I really willing to put first things first in spite of external distractions and pressures?” “Am I going to live a life of total integrity?” 4. W illpower or Independent Will F OUR U NIQUE H UMAN E NDOWMENTS

Developing a mission statement is foundational to Habit 2, Begin with the End in Mind. It sets general guidelines for our life based on our values and our roles and goals. There are four basic characteristics of good mission statements, whether they be personal, family, or organizational mission statements. B ASIC C HARACTERISTICS OF G OOD M ISSION S TATEMENTS

1. A mission statement should be timeless and changeless. Because goals are not timeless, they should not be included. Mission statements should be based upon unchanging core principles that operate regardless of present realities or situations. This changeless core will enable us to live with changes inside other people and inside the environment. As our consciousness grows and we mature, we will gradually strengthen, deepen, and improve our mission statement. Nevertheless, we should always initially write our mission statement as if it will never change - as if it were timeless. B ASIC C HARACTERISTICS OF G OOD M ISSION S TATEMENTS

2. A mission statement should deal with both ends and means. Ends have to do with what we are about. Means have to do with how we go about achieving those ends. Principles are what we implements to achieve those ends. Ends and means are inseparable. In truth, ends preexist in the means. “You’ll never achieve a worthy end through unworthy means.” B ASIC C HARACTERISTICS OF G OOD M ISSION S TATEMENTS

3. A mission statement should deal with all four of our basic needs: a. To live (our physical and economic needs) b. To love and to be loved (our cultural and social ends) c. To learn (our needs to grow, develop, be recognized, and be useful) d. To leave a legacy (our spiritual need for meaning, for feeling that life matters, that we add value and make a difference. B ASIC C HARACTERISTICS OF G OOD M ISSION S TATEMENTS

4. A mission statement should deal with all the significant roles of our life, such as a parent, teacher, manager, neighbour, and so forth. “Internalizing” our mission statement will also help us get a clear understanding of what is truly important. Goethe once said, “Things which matter most must never be at the mercy of things which matter least.” This means that we learn how to say no at appropriate times. Every time we say yes to something that is of little or no importance, we are saying no to something that is more important. Almost every day, most of us are caught in circumstances where we should say no but don’t. We often lack the ability to utter a firm but gracious no. B ASIC C HARACTERISTICS OF G OOD M ISSION S TATEMENTS

S IX L EVELS OF I NITIATIVE 1 Wait for instructions 2 Ask for instructions 3 Bring recommendations 4 Use own judgement, report immediately 5 Use own judgement, report routinely 6 Use own judgement, not necessary to report

Duplicity Unkindness Violated expectations Outside stress and pressures Time wasters Interruptions Pressing problems Crises P ERSONAL I MMUNE S YSTEM Live the Seven Habits Spend time in Quadrant II Follow correct principles Control own life Maintain high Emotional Bank Account with self and others Maintain reserve capacity Be resilient Empower and serve others Communicate Empathically Synergize with others using a win-win approach

E MOTIONAL B ANK A CCOUNT KEEP PROMISES APOLOGIZE CLARIFY EXPECTATIONS TREAT OTHER KINDLY UNDERSTAND OTHERS LOYALITY TO THE ABSENT

End of Session Thank you

With Audio Final Module

by AashuBhatnagar

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