Metro cash n carry tqm

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Metro cash n carry tqm

  1. 1. • Ali Muslim•Aamna Abbasi•Wajiha khalid• Madeeha Azam• Ali Awan
  2. 2. • Founded in late 1964 in Germany• Up till now 29 countries• 100,000 employees worldwide.• Largest selling brand of metro group.• Offers high level of assortment experience
  3. 3. • Announced its operations in Pakistan in January 2006.•Since then, it has established itself a potential market leader.Metro Cash & Carry have 5 stores in Pakistan Islamabad Lahore Karachi Faisalabad
  4. 4. One stop shopping National infrastructures Excellent supply chain Career opportunitiesInternationally transferable concept
  5. 5.  Metro takes the full responsibility for product warranty and guarantee.
  6. 6.  Metro provides after sale services.
  7. 7. Fruits and Spices and Pickles Fish Dairy MeatVegetables Grill Bakery Tobacco Beverages Beauty Solutions Media Home Electronics Detergents Edible Grocery Household
  8. 8. CUSTOMERS NEEDS ARE MOVING FUTURE COMPETITION FAME AND CUSTOMER LOYALTY INVESTMENT OPPURTUNITIES
  9. 9. SATISFACTION OF THE FOUR ENTIES
  10. 10. CONFIDENCE Preference Structures BUILDING over other TOOL Policy companies
  11. 11.  ISO is the worlds largest developer and publisher of International Standards. ISO is a network of the national standards institutes of 163 countries. ISO is a non-governmental organization that forms a bridge between the public and private sectors.
  12. 12.  Continuous improvement in each and every process being carried out. Documenting all the processes which are being carried out. Making and implementing Corrective and Preventative measures. Increasing employee morale. Continuous employee training.
  13. 13.  Increased customer satisfaction towards business. Insured better product and services delivery to customers. Generating improved profit levels. Improved communications both internally and externally. Reduced the need of monthly audits. Efficiently handle thousands of orders, shipments and deliveries.

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