How IT Contributes to Business by leveraging Solution Architecture Association of Enterprise Architectures Excellence, Trust, Collaboration and Commitment” – CTOC Daud Santosa Chief Technology Officer Department of the Interior Washington DC, April 12, 2006
Background and Business Strategy
DOI Business Strategy
IT contributes to Business Strategy
DOI Enterprise Initiatives
Example of developing Solution Architecture to solve Business Problem.
CTO Council and Service Oriented Integration Center of Excellence vision
Questions and Answers
Background and Business Strategy
Quote for today – Using Time
Discover your uniqueness; then discipline yourself to develop it.” – Jim Sundberg
“ Behind an able man there are always other able men.” – Chinese Proverb
“ It is not enough to be busy. The question is: What are we busy about?” – Henry David Thoreau
“ Watch your thoughts; they become your words. Watch your words; they become your actions. Watch your actions; they become your habits. Watch your habits; they become your character. Watch your character for it will become your destiny. – Frank Outlaw
What are the Characteristics of the On-Demand Government? Government Challenges Changing Expectation of Citizens, Threat, Partner (Other Federal Government), Catastrophe Responsive Collaboration across geographies (globally, governments and partners, managing skills shortages) Focused “ Responsive in real-time “ Focus on what’s core and differentiating” Sustained budget & resource pressures Variable “ Using variable cost structures” Balancing demands of Security, Safety and Privacy Resilient “ Resilient around the world, around the clock” Able to sense and response in real time to the changing needs of citizens, partners, employees, and other governments Concentrating on core competencies – and using strategic bureaus partners to manage needs outside of these competencies Employing variable cost structure to operate at high levels of productivity Able to handle changes in political, economic, and physical environment and manage consistent availability, security and privacy – around the world, around the clock Characteristics of an On Demand Enterprise Description
What are the common challenges (1)?
What problems are we trying to solve for both Business and IT perspective?
What business values are we proposing to both IT and Business executives?
How do we start building the future infrastructure to support the current and future on-Demand Government mission?
How do we scope the Business Requirements to leverage new technologies within the proper budget and resources?
How do we start leveraging the concept of reuse to reduce the risk for complex projects?
How do we overcome the culture barrier and educate the IT staff to adopt the new way of implementing IT in the future?
What are the common challenges (2)?
DOI Business Strategy Extend the breadth and depth of relationship among DOI communities To promote information sharing and collaboration among DOI Communities, Business partners, other Federal Governments, State and Local Reduce delivery channel costs and minimize transaction barriers. To move customers and transaction away from high manual to electronic channels such as Web, PDA, e tc. Consistency of DOI branding including our business partners and bureaus To emphasize the easy access to information or subscription Create customer satisfaction and protect privacy To create happier customers -- usually done in the area of Customer Support and Services To protect the privacy of our Customers, and Data.
FEA BRM Mgmt of Resources FEA BRM Service to Citizens: Law Enforcement FEA BRM Mode of Delivery: Knowledge Creation and Mgmt FEA BRM Mode of Delivery: Direct Service to Citizens FEA BRM Support Services: External Customer Service Law Enforcement Protection Manage DOI Resources Control & Oversight Planning & Resource Allocation Policy & Regulation Development Legislative Relations Public Information Management Systems Cost Criticality Hot Components Computer Aided Dispatched Jail/Detention Management Customer Relationship Management Filing/Register Privacy Protection Order Fulfillment Licensing Service Outreach Correspondence Service Directory Customer Outreach
Registration & ID Mgmt
Call Center 1 8 2 3 8 H H L L L H H L L H Product Development Information Dissemination Product Dissemination Records Accessibility & Protection Public Records Retrieval Product and Service Ideation Public Search Publishing Training Crime Pattern and Predictive Analysis Services Track Evident and Management Services Incident and LE Services Records Retention Search and Rescue Emergency Management Services Analytic Reporting Monitoring & Evaluation Case Management Services Field Interview Services 2 14 1 H L M Mobile Services Human Resources Mgmt. HR Benefits & Comp. Admin HR Acquisition & Dev. Employee Relations Financial Mgmt Fee & Payment Processing Accounting Collections Administrative Mgmt. Facilities & Equipment Mgmt Services Acquisition Information Resources Mgmt IT Services L
IT contributes to Business Strategy
Financial Business Management System (DOI)
OCS Connect (MMS)
Incident Management And Reporting System (DOI/NPS)
Geospatial One Stop (DOI/USGS)
Enterprise DOI Initiatives
Enterprise Service Network
Law Enforcement Network
Active Directory & Messaging (External, Trust and non Trust) Services
PKI (Cybertrust) Services
Identity Management Services
Reduce Sign On (External, Internal) Services
Enterprise DOI Portal (OST Portal, HR Portal, OS Portal, USGS Portal, OCIO Portal, IMARS Portal)
Enterprise Business Application Projects Enterprise Infrastructure Projects
IT: Self-Expression or Science? Unify & Simplify! Example from DOI TRM (Subset) - Current DOS 6.22 Windows NT 3.1,95, 98,4.0 ,2000, XP Netware 4-6, OS/2 3.1 Sun Solaris 2.6, Sun Solaris 7.0, AIX, LINUX Corel Paradox, DBASE 5,4,3 FileMaker Pro 4.0, FileMaker Pro 5.0, Foxpro ArcSDE, Informix 7.30uc5, Informix 7.23 uc1, Informix 7.12 uc1, Informix 9.2.1 Oracle DB2 8.1, Lotus Approach 97B, Lotus Approach 9, Lotus Approach 3.02, Access 95,97, Access 2000,2002, SQL Server 6.5 sp4, SQL Server 6.5,7, My SQL 4.01, My SQL 126.96.36.199.9 Databases Knowledge Management Presentation User Interface Operating System Web Content Management Portal Web Server Web Application Server Clear Forest Convera Documentum FileNet IBM Lotus workplace Net Perceptions Entrieve Bea Web Logic, Brio Ondemand Svr, CITRIX, Cold Fusion Domino, ESRI App. Sver, JAM, JBOSS Oracle App Sever, SigmaPlot, Sybase EA Server, Tomcat 4.1.29, 5.0.14 Tuxedo Lite, IBM Websphere 2.02 IBM Websphere 3.5, IONA 3.01 Apache 188.8.131.52, Apache 184.108.40.206 Sun One Web Server 6.1 Lotus Domino MS IIS 6.0 Oracle Web Server Netscape Commerce Server 1.12 Zope, Extensis, NextPage, BroadVision, Documentum, FileNet, IBM Lotus Workplace, Interwoven, IBM HTTP Server Microsoft, Open Market, Percussion Software, Stellent, Vignette Clever Path (CA) Broadvision Plumtree Viador Sun One Portal EPICENTRIC Webphere Portal Oracle SAP Tibco Backweb VB, VBA, Windows GUI HTML, XHTML, DHTML,XHTMLMP, VXML JSP, ASP VB
“ They found that simply developing an EA doesn’t generate benefits. CIOs need to apply EA in four aspects of their work to realize business value:
aligning IT with the business strategy ,
communicating IT’s vision and value ,
guiding IT investment and design decisions , and
changing business and IS behaviors .”
Group Vice Presidend & Head of Research
Enterprise Architecture and Solution Architecture linkage Source: IBM The Solution Architecture is the end-to-end architecture for a given project or IT initiatives. It includes the functional, non-functional and Operational aspect of the architecture.
The IEA identifies six primary constituent architectures
What are the Solution Architecture consists of:
Solution Objectives and Scope
High Level Business Requirement
Solution Overview Diagram
Use Case Model (Diagram and Text)
Deployment / Operational Model
Solutions Architecture Example : Using the Patterns for e-business, we identify the appropriate architecture patterns required for the solution. Provide seamless access to services provided by multiple application Provide users direct access to Automated DOI business services Aggregate information from multiple individual applications Integration with Bureaus, Other Business Partners processes Integrate multiple DOI legacy applications Self-Service Collaboration Information Aggregation Extended Enterprise A c c e s s I n t e g r a t i o n A p p l i c a t i o n I n t e g r a t i o n Allow users to (indirectly) communicate with each other (e.g. an email notifying someone of change in application status)
Patterns for e-business in the Development Life Cycle
FBMS High Level Business Services
Solution Overview Diagram: Identify Application Pattern and Service Reference Model
IMARS High Level of Business Services
Solution Overview Diagram: Identify Service Reference Model Extended Enterprise Self Service Information Aggregation Collaboration GIS Services Enterprise Integration Hub Consolidated Imars View IMARS Users I N T R A N E T I N T E R N E T Crime Pattern & Predictive Analysis Services Messaging & Collaboration NIBRS Central Violation Bureau (CVB) Watch Office (DHS) Other Agencies Case Management Services Other Users Application:: Decomposition Tier Access Integration:: Role Based Personalization Back Office Services:: Integration Customer Services::Customer Initiated Assistance::Self Service Back Office Services::Integration Customer Services::Customer Initiated Assistance::Self Service Record Management Services Field Interview Services Emergency Management Services Track Evident and Property Services Security Services CRM Services Inquire & Update Services Authentication & Authorization Services Administration Services Incident & LE Services Support Services::Security Management, Collaboration, Search, System Management Digital Asset Services::Document Management, Record Management Process Automation Services::Tracking & Workflow, Routing & Scheduling Crime Analysis Users
Run Time Application Decomposition Pattern
DOI Target of Self Service Enterprise Logical Solution Architecture for Small to Enterprise Application
Choose the best technology from TRM (example) to support the Enterprise Solution (Product Mapping)
To identify the complexities and risks during the early stage of the planning
To provide the Solution framework in the RFP in order to provide guidance of “how” the vendors should provide response with the right information in the proposal.
To identify the operational aspects of the solutions including Data Center, Infrastructures (Network, Security, Hard wares and soft wares, etc), Helpdesk, etc.
To identify the pro and con of outsourcing vs. in-house.
To identify the skill sets that required to implement the systems including resources, training, and so forth
To estimate the cost of the overall projects, Integrated project plan and choose the right Solution and its vendors.
Business Value Proposition
CTO Council and Service Oriented Integration Center of Excellence Vision
Overview of the Vision of Service Orientation Integration (SOI) Center of Excellence
The DOI SOI CoE focus in four major areas
Develop & manage skill sets
Provide proactive mentoring
Assist CoE in implementing proof of concept with the new technologies
Leverage senior skills
Assist troubled projects
Conduct Solution and design
Provide method expertise
Business value Analysis
Community Building and Communications
Build and maintain a website for
sharing and communication
Establish a direct channel for
technology transfer from CoE to OCIO
Establish Collaboration to Bureaus and Business Partner to promote asset Reuse
Thought Leadership and Knowledge
Adopt patterns & framework
Define and maintain DOI
Enterprise Solution Architecture Framework
Survey external sources such as
Gartner Research or others, Redbooks, White Paper, and Best Practices