Giga Information Group

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Giga Information Group

  1. 1. Giga Information Group Giga Research & Advisory Services Proposal Prepared for: State of Minnesota Department of Administration Office of Technology November 15, 2002 Lary Williams Senior Account Manager 763-413-9760 - p 763-413-9832 - f lwilliam@gigaweb.com
  2. 2. Table of Contents • Part 1 – Letter of Transmittal • Part 2 – Table of Contents • Part 3 – Response to Proposal Content & Information (In accordance to Section 3) • Part 4 – Response to Mandatory Proposal Requirements (In accordance to Section 4) • Appendix • Giga Information Group Financial Statement • Sample Reports titled “eProject A Worthy Alternative to Microsoft” and “Secrets of an Effective E-Government Program Office” © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  3. 3. • Two Case Studies titled “Crain Case Study” and “Credit Union Case Study” • Giga Information Group Order Form referred as “Exhibit A” • Envelope with the title “Promotional Materials” on the front Please note that Giga Research Community in included in this envelope SECTION 3 – Proposal Content & Format I. SERVICE COMMITMENT A. Expertise and experience Giga Information Group's IT coverage is broad, spanning eight core research disciplines. While we are organized internally as outlined below, all clients have complete access to all Advisory content. Collaboration by analysts across these disciplines ensures consistent Giga positions and recommendations. (See reference to Giga Research Community in Appendix) Giga provides coverage for each of the broad service areas and sub service areas, for which State of Minnesota requests comment in the RFP (i.e. Security, IT Trends/Strategy, Education/Training, Architecture, Application Development, Storage, Telecommunications, Project Management, Internet & Others). All of these offerings would be included in our single advisory service. Giga does not track the specific number of research articles published per coverage area but we do track the overall number of documents published as an aggregate from the eight core research disciplines. As described in the Integrated Content section on page 17, Giga publishes articles titled Ideabytes, Planning Assumptions, Research Digest, Collaborative documents and GigaFlash. The following provides a breakdown of the publishing schedule and total articles written YTD through September 30, 2002: Content Publishing Schedule # Articles Written YTD Ideabytes Daily 2007 © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  4. 4. Planning Assumptions Daily 363 Research Digest Ten Times Annually 8 Collaborative Monthly 9 GigaFlash Weekly 39 Below, we have indicated the general research groupings Giga maintains for internal purposes with the specific services that would be included in each according to the State of Minnesota taxonomy. In addition, where relevant, we have attempted to provide a general statement of what each research competency entails. Our core areas of coverage include: A. Application Development Corporate application development and infrastructure groups are undergoing significant change, moving from a more exclusive focus on application development to one including application extension and integration, with primary goals of fast delivery and quality. Giga's research in this domain explores topics including development tools, agile application architectures, application platform consolidation, enterprise application integration (EAI) standards, Web Services and service-based development and integration, legacy renewal, collaborative development and agile processes, quality improvement, metrics and reuse. Some of the analysts' coverage areas include: • Database Technologies and Strategies • Enterprise Application Integration Technologies • Integration Servers • J2EE & .NET • Life-Cycle Management Technologies (modeling, testing and software configuration management) • Web Development Tools • Web-to-Host and Legacy Application Mining Tools • XML Coverage includes the following Service Topic Areas outlined in the State of Minnesota RFP: IT Trends /Strategy • Outsourcing trends • State and local government technology related summaries and trends • Industry software strategies • Internet strategies, technologies and delivery • Technology investment and procurement strategies Architecture • IT Standards © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  5. 5. • Open systems standards and migration strategies • Systems development methodologies • Java, SOAP, XML and other open architecture development languages • Enterprise Application Integration Application Development • Evaluation and measurement of IT effectiveness • Data and database administration Internet • Portal technologies and associated application integration B. Collaboration, Knowledge and Content Management This discipline is experiencing dramatic shifts in direction. Giga's research in the area of Collaboration, Knowledge and Content Management considers business processes, strategy and key technology for effective communication throughout organizations. Some of the analysts' coverage areas include: • Collaborative Computing • Digital Asset Management • Enterprise Portals • Knowledge Management • Office Suites • Search Engines • Web Content Management Coverage includes the following Service Topic Areas outlined in the State of Minnesota RFP: IT Trends /Strategy • Outsourcing trends • State and local government technology related summaries and trends • Industry software strategies • Internet strategies, technologies and delivery • Technology investment and procurement strategies Education/Training © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  6. 6. • State technology infrastructure and educational network initiatives and trends • K-12 Trends/Solutions • Technology Trends in Higher Education • E-Learning, Computer Based Training and other media based training Storage • Data Storage/SANS/Document Management/Knowledge Management Internet • Internet 2 • Portal technologies and associated application integration C. Communications and Networking In the emerging world of global networks and the convergence of voice and data communications, network managers are rethinking their roles and responsibilities and becoming business-driven architects, and in some cases, they are becoming their own service providers to support the changing business. Giga's research in Communications and Networking includes both the wired and wireless enterprise and carrier infrastructure, messaging systems, virtual private networks, the new and exciting world of optical networks, policy management, routers, switches, as well as other services - including ATM, frame relay, ISDN and digital subscriber line (DSL). Some of the analysts' coverage areas include: • 2.5G and 3G Wireless Technologies • Broadband • E-Mail Systems • Global Telecommunications Services • Internet Service Providers • Internet VPNs • Load Balancing • Network Performance Management • Voice Services • Wireless LANs Coverage includes the following Service Topic Areas outlined in the State of Minnesota RFP: © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  7. 7. IT Trends /Strategy • Outsourcing trends • State and local government technology related summaries and trends • Industry software strategies • Internet strategies, technologies and delivery • Technology investment and procurement strategies Education/Training • State technology infrastructure and educational network initiatives and trends Architecture • IT Standards • Remote access and network technologies • LAN Management Telecommunications • Telecommunications (voice/telephony, data, wireless communications, status of deployment of high bandwidths in the Midwest and video) Internet • Internet 2 • Portal technologies and associated application integration D. Computing Infrastructures The computing infrastructure that supports the enterprise is rapidly evolving into a set of highly connected entities. Giga's research in the Computing Infrastructures discipline includes a variety of technologies: mainframes and servers, mainframe operating systems, systems management, disk drives, backup and recovery and hierarchical storage. Some of the analysts' coverage areas include: • Business Continuity and Disaster Recovery • Data Center Management • Desktop Operating Systems • IT Asset Management • Peripheral Devices • Processor Architectures • Server Platforms © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  8. 8. • Storage and Storage Management Coverage includes the following Service Topic Areas outlined in the State of Minnesota RFP: Security • Disaster Recovery IT Trends /Strategy • Outsourcing trends • State and local government technology related summaries and trends • Internet strategies, technologies and delivery • Technology investment and procurement strategies Architecture • IT Standards • Enterprise Architecture • Open systems standards and migration strategies • Systems development methodologies • Transitional technology analysis Application Development • Data and database administration Storage • Data Storage/SANS/Document Management/Knowledge Management Other • Computing technology (cost effective use of technology in government and how to provide it) E. Enterprise Applications The e-business experience is one area that is accelerating at leaps and bounds. With this rapid advance come the technological challenges of satisfying both the proprietor and the customer. And with the ubiquity of the Internet, globalization and internationalization are "buzz words" that need to be acknowledged. Whether it is business-to-business (B2B) or business-to-consumer (B2C) e-commerce, many factors come into play, including: electronic data interchange (EDI), business process integration (BPI), sell-side commerce servers, bill presentment and payment, e-procurement, financial management systems, sales force automation and customer support and service (CSS). Some of the analysts' coverage areas include: • Commerce Software • Customer Relationship Management © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  9. 9. • E-Finance • Enterprise Resource Planning (ERP) Software • Financial Management Systems • Human Resources Management Systems • Manufacturing Management Software • Packaged Applications • Supply Chain Management Coverage includes the following Service Topic Areas outlined in the State of Minnesota RFP: IT Trends /Strategy • Outsourcing trends • State and local government technology related summaries and trends • Industry software strategies • Internet strategies, technologies and delivery • Technology investment and procurement strategies Architecture • IT Standards • Enterprise Architecture • Electronic commerce (Electronic Government Services) • Enterprise Application Integration Application Development • Evaluation and measurement of IT effectiveness Project Management • Project estimating and forecasting • Project Risk Management Standards • Quality assurance and risk management for information systems • Contract/Consultant Management • Return on Investment Other • Office automation (virtual offerings) • Self Service Related Technologies (Electronic Government Services) • Service/Help Desk • Customer Relationship Management © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  10. 10. F. IT Management and Services Major change initiatives, including total quality management (TQM), client/server and re-engineering, were supposed to fundamentally change the way IS operated, but the reality today is that IT management is mostly about speed and execution. Giga's research in the IT Management and Services discipline explores this trend and describes what companies are doing to improve execution. This area includes a plethora of topics: organizational structures, mergers and acquisitions, return-on-investment (ROI) techniques, consulting services, contract negotiation, IT outsourcing, business process outsourcing and the service providers (managed, application, etc.). Some of the analysts' coverage areas include: • Application Service Providers (ASPs) • Global Issues • IT Services • Organizational Structures • Planning • Process and Project Management • Systems Integration and Outsourcing • Technology and Strategy Consulting • Total Economic Impact Coverage includes the following Service Topic Areas outlined in the State of Minnesota RFP: IT Trends /Strategy • Outsourcing trends • State and local government technology related summaries and trends • Technology investment and procurement strategies Architecture • IT Standards • Enterprise Architecture • Systems development methodologies • Transitional technology analysis • Enterprise Application Integration Application Development • Evaluation and measurement of IT effectiveness Project Management • Project Portfolio Management • Project estimating and forecasting © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  11. 11. • Project Risk Management Standards • Project Management best practices tools • Quality assurance and risk management for information systems • Contract/Consultant Management • Return on Investment (TCO and TEI) • Benchmarking Other • Computing technology (cost effective use of technology in government and how to provide it) • Oversight of large government system implementations, project management and risk assessment, contract management, and how other states handle review of technology initiatives for state agencies. • State Government and technology investments (realizing ROI, VOI, and trends) G. Mobile Enterprise The Mobile Enterprise discipline focuses on the impact of mobile and wireless information technology on the enterprise. Mobile technologies have the potential to catalyze changes ranging from incremental productivity improvements to radical redefinition of business processes. Some of the analysts' coverage areas include: • Laptops and Notebook Computers • Mobile and Wireless Application Development • Mobile Enterprise Management • Mobile Operating Systems • Mobile Synchronization • PDAs and Smartphone Devices Coverage includes the following Service Topic Areas outlined in the State of Minnesota RFP: IT Trends /Strategy • Outsourcing trends • State and local government technology related summaries and trends • Internet strategies, technologies and delivery • Technology investment and procurement strategies Education/Training • State technology infrastructure and educational network initiatives and trends © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  12. 12. • K – 12 Trends/Solutions • Technology Trends in Higher Education • E-Learning, Computer Based Training and other media based training Architecture • IT Standards • Enterprise Architecture • Remote access and network technologies Telecommunications • Telecommunications (voice/telephony, data, wireless communications, status of deployment of high bandwidths in the Midwest and video) Internet • E-Learning • Internet 2 H. Security The Security area of coverage spans all facets of securing the enterprise, including the physical as well as technological realm. Research in this area includes authentication, data encryption, directory services, enterprise security and firewalls. Because protection from viruses, attacks and unauthorized intrusions has become extremely important, this discipline maintains significant coverage about these issues as well. Some of the analysts' coverage areas include: • Authentication • Digital Certificates and PKI • Digital and Electronic Signatures • Firewalls • Internet Security • Intrusion Detection • Network Security • Single Sign-On © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  13. 13. Coverage includes the following Service Topic Areas outlined in the State of Minnesota RFP: Security • Emerging technology trends and timelines • Disaster Recovery • Information and Homeland Security IT Trends /Strategy • Outsourcing trends • State and local government technology related summaries and trends • Technology investment and procurement strategies Project Management • Project Risk Management Standards • Quality assurance and risk management for information systems Other • HIPAA Additional Services Giga provides additional service offerings above and beyond the traditional Advisory Service and content in the eight core disciplines described previously. GigaConsulting offers customized consulting relationships with analysts who provide relevant research and insight based on a deeper understanding of your IT environment. Our consulting option complements our comprehensive advisory offerings for those times when you need to move from general, industry and technology focused research to a more personalized, in-depth analysis within our broad scope of research. Your IT Knowledge Partner Giga analysts provide both vision and practical insights that can have significant impact on the return on investment you need - whether you're evaluating options and vendors for a new corporate architecture or developing new product launch plans. With GigaConsulting, you'll have access to senior analysts, not just general project consultants. Our analysts don't build systems or write lengthy reports. Instead, they help you leverage technology with proven techniques that deliver recommendations based on an unparalleled understanding of the entire IT industry. Consulting Benefits • Use our analysts to explore ways to minimize risk and maximize return for mission critical programs © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  14. 14. • Receive hard-hitting recommendations to support key projects within your IT strategy • Gain valuable insight and perspective on your toughest IT challenges through focused consulting sessions with our experienced analyst community • Leverage our collaborative research to address initiatives that cross multiple technology disciplines • Validate your key IT decisions on a strategic, tactical and practical level How GigaConsulting Works Giga Consulting consists of our standard Giga Advisory® service deliverables and a project deliverable designed for your specific requirements. Here are examples of how we may help: Briefings: Our analysts help train your IT executive or technical staff through executive awareness sessions or a user group session, or on technology trends that are relevant to your core business needs. Audits and Assessments: As part of your scheduled planning cycle, or when a specific activity is in process (e.g., a new product marketing plan), our analysts can perform business, technology or organization audits of your enterprise. Our analysts provide you with feedback specific to your unique IT business plan, technology rollout project plan, or organizational restructuring plan. Second Opinions: We can offer objective interpretations and recommendations on any research findings or recommendations that pertain to your most important decisions. You'll gain a well-informed and objective perspective to help you verify information and form the basis for your conclusions. We Also Offer Special Consulting Packages Quarterly Technology Briefings are available to you on the technology topic of your choice. Briefings are presented by one of our analysts in an hour-long formal presentation with a follow-up strategy or review session. Keynote Presentations are delivered to you on your site by one of our senior analysts. Keynotes are usually 60-90 minutes in length, always focused on the topic of your choice, and can be tailored to meet the particular needs of your audience. Request for Proposal (RFP) Support is a comprehensive package to help you successfully complete the phases of defining, writing and submitting an RFP - and selecting the best solution for your company. Custom InfoTels are private, 60-minute video- or teleconferences on the topic of your choice. Led by one of our senior analysts, InfoTels are customized to your audience, no matter what the size, in any number of locations. TechTels are private, 60-minute audio teleconferences on popular technology issues. Clients can choose from more than 100 TechTel™ presentations. Structured Projects are brief, well-defined engagements that leverage Giga's considerable experiences in assisting other clients. Current topics include Organization Design, Strategic Planning, and Security Architecture. © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  15. 15. All GigaConsulting service agreements begin with membership to our Giga Advisory service Total Economic Impact™ (TEI™) is a methodology that allows technology vendors and IT organizations to demonstrate the value of technology investments and to communicate that value in business terms. TEI's analytical technique expands traditional cost analysis to include benefits and flexibility, filtering all three factors through risk analysis. TEI offers the Enterprise • Project Case Study — Giga analysts can help you to measure and communicate the overall value of your next IT initiative by conducting a TEI project case study for your organization. • Theory and Practice Training — Giga analysts can transfer TEI knowledge and principles to your team, preparing them to implement the TEI methodology within your organization. Security Action ReportCard™ can measure the effectiveness and operational efficiency of your company's Security Readiness on three fronts: Process and Policy, Physical Security and Technical Security. Once the assessment is complete, you are prepared to make decisions on whether to accept, assign or mitigate the risks uncovered. And Giga analysts will provide actionable recommendations for ensuring your company's security practices are coherent, functional and efficient. • Process and Policy — The best technology and products in the world won't protect your company if intelligent processes and policies have not been adopted. Giga analysts relate business process to deploying, managing and maintaining Security solutions. • Physical Security — This assessment provides an impartial, high-level overview of the current state of your company's Physical Security controls and processes. • Technical Security — Giga analysts provide the unbiased, standards-based assessment that you need in order to make intelligent decisions regarding the technology that secures your corporate assets. © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  16. 16. Web Site ScoreCard™ is a market-proven, fact-based methodology that provides you with objective analysis and actionable recommendations for measuring, managing and improving the effectiveness of your public or intranet site. It leverages the practical experience and superior research of Giga's analysts to ensure that your company's public or intranet site is meeting the needs of your business. The Web Site ScoreCard is comprised of three offerings: Audit, Policy & Process Review, and Remote Usability Testing. Each of the three offerings was developed for both the Intranet and Public Site. ForSITE™ is an Executive IT Professional (CIO) based service that helps you manage the convergence of dynamic new technologies with the business strategy of your organization. From the moment you become a ForSITE member, you have your own personal advisory team working with you. Giga Information Group® builds relationships with you and your organization and provides you with a fast start to finding IT strategies and solutions. ForSITE resources include the best minds in the IT business — the extensive Giga analyst community, industry experts and thought leaders — who provide vision and insight. ForSITE also introduces you to a network of senior IT executives from around the world who are facing, or have already faced many of the issues and decisions that you are. Our members have found the sharing of ideas and experiences among their peers to be invaluable as they make technology decisions critical to the success of their companies. B. Research methods & qualifications ABOUT GIGA INFORMATION GROUP Giga Information Group, Inc. (NASDAQ: GIGX) is a leading business advisor that helps companies and institutions reach and maintain elite business status through a combination of objective research, advice and continuous technology coaching. Giga’s integrated suites of offerings help clients make strategic decisions about the technologies, people and processes they need to excel in the new digital economy. Emphasizing close interaction between analysts, advisors and clients, Giga delivers support with the speed and scope necessary for business. The company began providing services in March 1995 and now has a global client base encompassing more than 1,400 organizations making it the fastest growing company in the IT advisory industry's history. Giga’s enterprise clients include companies that use, sell and invest in technology. Giga Information Group’s business expertise stems from two equally valuable sources. The first is the vast knowledge and experience within the Giga research organization itself. The second is Giga’s own experience as a successful business that employs interactive technologies to improve value to the customer as well as for Giga’s own research and business processes. © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  17. 17. Giga’s view of business is more than just an electronic link in a supply chain or another Web site on the Internet - and even more than the new enabling technologies and business models being presented today. Giga approaches business with clients as a source of strategic advantage; one that incorporates all of the new technologies, processes and practices leading to an interconnected organization, and one that will allow one Charter Communications to completely outdistance another. With this, Giga’s management realized that an IT advisory model based on business was crucial in a market that demands the kind of technology integration made possible by the Internet. Accordingly, they developed an integrated advisory offering that could be delivered and supported via the Web and that helps clients make informed decisions about business technologies and strategies through rapid access to comprehensive and experience-based analysis and advice. Finally, the inherent dynamics of a digital economy increasingly compel clients to seek information and analysis at the most favorable price-performance ratio possible. As the first and only business advisor to offer a single advisory service model, Giga Information Group can add more coverage areas without creating new, costly services, thus dramatically increasing clients' value for their research dollars. Company Growth Since launching its services in March of 1995, Giga Information Group's global client base has grown to encompass more than 1,400 organizations and 120,000 licensed users, making it the fastest growing company in the IT advisory industry's history. Its enterprise clients include companies that use, sell and invest in technology. Giga Information Group finished 2001 with $69.8 million in revenues, compared to $68.7 million of revenues in 2000. In September 2000, Boston Business Journal ranked Giga Information Group the 19th fastest growing publicly held company in Massachusetts, based on revenue growth from 1996 to 1999. Eighty Percent of Giga’s revenue comes from the research model with twenty percent from consulting and other sources, i.e. conferences, etcetera. Organization Giga Information Group Inc. March 17, 1995, is located at; 139 Main Street, 5th Floor, Cambridge, MA 02142, Tel 1(617) 577-4900, Fax 1 (617) 577-4901, e-mail: gigaquestions@gigaweb.com Locations In the United States, Giga Information Group is headquartered in Cambridge, Massachusetts, and has offices in the Americas, Europe and the Middle East. Our global reach includes Austria, Denmark, Germany, Norway, Israel and the United Kingdom. Our European partner, GigaGroup, covers Belgium, France, Italy, the Netherlands, Portugal, Spain and Switzerland. In Latin America, Giga has representation in Argentina, Brazil, Mexico and Panama, and we are represented in the Asia-Pacific region in Australia, Hong Kong, India, Japan, Korea, New Zealand and Singapore. © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  18. 18. Experienced Analysts With an enviable year-over-year analyst retention rate of 92.3%, Giga's analysts boast an average 17 years experience each in the technology field. Some of the positions previously held by our analysts include Chief Information Officer, Director of Information Systems, Director of Application Development, Director of Product Development, Director of eBusiness Strategies, Director of eCommerce/Web Infrastructures, Senior Systems Architect, Senior Applications Architect and Senior Operations Specialist – Storage. This high level of experience enables our analysts to also act as consultants and advisors, ensuring you get the best, most comprehensive assistance with the issues you must address. Giga currently employs 282 people worldwide. Turn over has been approximately 20% in past 3 years due to primarily to the .com culture that lured many away. The percentage has been much lower this past year with a slowing economy. Still we have increased the level of analyst to over 100. (See reference to Giga Research Community 2002 in Appendix) Principle Officers are: Jon Andrews Chairman, President and Chief Executive Officer Vicky Lynch Senior Vice President, Chief Financial Officer Raymond M. Sessler Chief Information Officer Daniel Mahoney Senior Vice President, Research Jean-Michel Six Senior Vice President, Worldwide Sales and Marketing Robert Soran Senior Vice President, Research, Europe Sandra Casey Buford Vice President, Human Resources Lloyd Bunting Vice President, Sales Research Methodology Giga Advisory is your single integrated source to help you address all your strategic, tactical and practical IT challenges and issues. For one fixed subscription fee, you can have unlimited access to Giga Information Group’s suite of knowledge resources, as well as direct and focused interaction with both our own research organization and other clients. Giga Advisory’s single-service model and unified research process gives you high-impact advice and solutions, even when your needs cross multiple technology disciplines. Our growing knowledge base offers up-to-date, action-oriented research findings for unparalleled advice and support. We treat each unit of research as part of a living process, so that it grows in value and relevance as additional perspectives are provided and as market conditions evolve. Our collaborative model brings together seasoned specialists who actively track major technology trends and serve as a valuable, responsive, decision- support resource. The result? You are able to make better, more informed decisions. Giga Information Group’s collaborative research model distinguishes us within the industry. Our analysts work within an environment that encourages interaction amongst our analyst community and our clients. We organize our analyst community to mirror your IT organization and speak to the interdependencies of technologies and the complexities of systems within your organization. The advantage to our clients is that Giga helps to identify the optimal configuration of technologies and practices to meet your unique requirements. In contrast, traditional advisory firms are organized to mirror the IT vendor marketplace, i.e. stove piped service offerings. These firms focus on identifying the winners and losers among the various technologies. As new products and technologies evolve, the traditional advisory firms add new “services” or refine existing services into multiple services, which are then sold to the client at additional cost. These services are established as P&L centers, which creates a disincentive for internal collaboration as the various services compete for advisory dollars. In contrast, as Giga adds new IT coverage areas, we add them to your existing © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  19. 19. service at no additional charge (IT coverage areas below). The advantage to our clients is that Giga’s service continuously increases in value over the life of the contract. Another of Giga’s strengths within the IT advisory industry is our ability to provide quick, customized response to your inquiries. Giga’s inquiry responses are tailored to your specific question, rather than responding with research already available to you through GigaWeb. The advantage to Giga clients is that you can depend on our inquiry capability to consistently deliver relevant, timely and actionable advice. The flexible, single-service offering that gives you access to one central advisory service with multiple competencies, from IT trends and application development to enterprise resource planning and security. Our approach gives strategic and practical Technology recommendations. By providing unlimited access to all of our content and industry leading analysts, Giga Advisory helps you make better-informed business and technical decisions across multiple disciplines for one affordable fee. Giga seeks to convey relevant and action-oriented information and analyses, as well as practical advice, to its clients through a spectrum of delivery mechanisms, including: • Integrated Research Content  IdeaBytes™ – Relevant and valuable nuggets of knowledge gleaned by analysts in their day-to- day activities and put in context through their experience and expertise to provide direct advice on timely topics. Every day our analysts talk to clients and vendors, respond to inquiries, attend briefings and conferences, read the trade press and news and develop insight into the issues and technologies IT managers grapple with. IdeaBytes filter these inputs into short, directed research that can be digested quickly and put into action.  Planning Assumptions – Strategic, structured research documents produced through original qualitative analysis by one or more Giga analysts. Planning Assumptions follow a formal structure that presents Giga's position, in-depth proof to support that position (including graphs, charts, etc.), an alternative view presenting the “next most likely scenario” that could result if certain assumptions were made in different ways, as well as clear findings, recommendations and references to other Giga and non-Giga sources.  Research Digest – A magazine published 10 times annually compiling the best of Giga's research from throughout the year. This unique collection consists of a cover article that focuses on a timely big-picture IT issue, summaries of recent Planning Assumptions, selected IdeaBytes and an index of all IdeaBytes published the previous month.  GigaFLASH – A weekly newsletter designed to quickly update you on the latest research published by our analysts. It addresses hot technology trends and their impact on the industry through short, focused, high-level abstracts.  GigaCollaborations – A big picture analyses synthesizing ideas that cross markets, industries and disciplines to provide valuable insight into the IT universe. Members from multiple coverage areas in the Giga research community come together weekly to discuss breaking news, current issues, trends and concerns in the industry, each bringing their respective expertise to the table. GigaCollaborations consist of a summary document with pointers to a number of other Giga documents published on different aspects of the issue discussed. • Superior Inquiry Response – The breakneck pace of today's IT environment has brought new meaning to the axiom of business, “timing is everything.” Now, more than ever, you rely as much on © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  20. 20. the timeliness of information as the quality. Giga Information Group has built an inquiry response system that responds to the urgent nature of your requests for information. Giga tracks response service levels and posts them to GigWeb. Here are some statistics for 2002 YTD: * 14,100 Inquiries have been responded to and closed by Giga Analysts so far in 2002 of which, 13.8 % were Urgent (99% of those On Time), 25.9 % Standard (95.9% of those On Time) and 60.4 % Custom (94.4% of those On Time). • Customer Care Services – Giga’s Knowledge Center is made up of a group of highly skilled customer service associates who assist clients with questions about research-related inquiries. Giga’s Client Care Services consists of knowledgeable customer service associates who provide training and answer questions about all of Giga’s resources. • Customized Delivery – Tailor your access to Giga’s research according to the specific needs of your enterprise. Select our Internet-based electronic search engine (GigaWeb), a Lotus Notes-based solution (GigaNotes®) or your intranet (IntraGiga). C. Uniqueness of service What makes Giga stand out? How we do research We begin with experience: we hire experts whose "time in grade" has given them a breadth of experience to see patterns that are less visible and relationships that are less obvious. We then place these experts in a culture of collaboration, where the emphasis is on connections among different subjects and specialists. This combination produces an unparalleled quality of advice, not only superior by traditional measures but also able to guide real world implementation of complex systems. What this means for our customers is that Giga research is relevant, pragmatic, and personal: it's specifically designed and delivered to support everyday decisions facing IT managers and executives. Giga's advice is… RELEVANT Unlike traditional research institutions, where deep specialization drives research, we make solving customer issues our preeminent focus at Giga. The interdisciplinary perspective of our analyst teams, and the collaborative culture we've built around it, enable us to synthesize several viewpoints quickly and thoroughly and then render advice - even when customer inquiries touch on multiple subjects. After we've published our research, and customers make implementation decisions, they typically come to us with new inquiries. This ongoing cycle of inquiry and response creates advice that's directly relevant to customer needs - especially in the area of complex, real-world systems, where relevant advice is required. PRAGMATIC Our analysts' performance is also measured against a set of pragmatic values that mirror our customers' business needs. We define several categories of business values where Giga advice has the potential to affect our customers' bottom line: managing assets, efficient operations, informed negotiation, best practice, and decision verification, among others. The result? Our customers translate Giga advice directly into decisions that maximize profits and minimize liabilities. PERSONAL © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  21. 21. Organizations don't buy advice; individuals do. Giga advice is personal, designed to address our customers' individual key issues - questions that must be answered for the customer to perform well. In addition to regular teleconferences and meetings, we provide access to our research through GigaWeb®, industry leading, highly personalized Web interface. We defend the position, even while presenting an alternative view (the next most likely scenario), and then we conclude with our findings and recommendations. If necessary we respond to new information, reassess our hypothesis based on market changes, and update the position. Conclusion In order for all of this to be truly useful to our clients, Giga must be objective in everything that we do. As a result, there are strict codes of ethical behavior that our analysts follow. They must expose all relationships that might introduce bias, and credit all information sources, always documenting the source of facts and conjecture. With uncompromising ethics, customer-focused research processes, broad interdisciplinary skills, a collaborative culture and value-driven advice, Giga offers a highly effective alternative to traditional research. We believe, as do our customers, that we're the research organization best equipped to meet the challenges of the Information Age. © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  22. 22. D. Independence and bias Giga employs a structured and consistent research methodology. The goal of Giga research is to form original judgments and recommendations to support client decision-making. Research topics are determined in part by examination of customer’s needs, which are identified by analysts through direct discussions with clients. Giga’s methodology enables it to rapidly analyze IT markets, technologies, vendors, products and user issues. Analysts conduct informal research by surveying Giga’s client base and interviewing vendors, consultants and other sources. These activities are supplemented with searches of numerous trade, financial and other third-party source materials complied by Giga’s research center. Giga believes its analysts form original judgments and recommendations by applying their professional experiences to their review of these combined materials. To ensure research quality and consistency, all research is reviewed on an ongoing basis by Giga’s research management team, in conjunction with several senior analysts who are designated research leaders. Giga Information Group Inc. is in the business of providing objective analysis and findings on information technology (IT) products, technologies, issues, vendors, and markets. As such, Giga recognizes its special influence in the marketplace and its professional responsibility to avoid bias and conflicts of interest between itself and the IT vendors, users, and investors it serves. Accordingly, Giga has adopted the following principles to ensure that its research and the opinions contained therein are in fact objective and not biased by conflicts of interest. Giga's Vendor-Relationship Principles: 1. Giga is organizationally committed to addressing the subjects of its research with fairness in both its verbal and documented findings. 2. Giga shall organizationally separate any commercial relationships with vendors from its findings with respect to such vendors by adhering to the following guidelines: • Giga shall not in any way tie its findings or its research coverage to the absence or presence of a commercial relationship. • Giga shall not withhold research coverage due to the absence of a commercial relationship. • Research personnel shall not be influenced by sales or management personnel with the intent of directing or influencing specific research findings for financial gain. • To the extent that any special Giga products or services are developed which are sponsored by vendors either directly or indirectly, such sponsorship shall be disclosed explicitly in a fashion physically proximate to the research. 3. Giga shall assure the objectivity of its research by adhering to the following principles: • Giga shall estimate some form of probability associated with its findings. • Giga shall present alternative points of view to its own. © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  23. 23. • Giga shall be available to discuss concerns regarding alleged bias or factual misstatements E. Personnel to be assigned Giga realizes that strong account management support is critical in providing superior value to our advisory clients such as State of Minnesota. With this thought in mind, Giga has developed the following client support structure for State of Minnesota that is unequaled in the IT advisory industry: - Giga Senior Account Manager, a mature individual with extensive IT experience has been assigned to cover all of State of Minnesota to insure consistency of support, terms and conditions, pricing and a single point of contact for all account management and technical issues across State of Minnesota. - Giga Field Analyst, an experienced IT professional who provides an exclusive support offer from Giga. The Field Analyst is a senior IT professional whom acts as a liaison between the various American Express IT professionals and the Giga analyst community. The Field Analyst role is to become aware of The key IT issues and initiatives within the various State of Minnesota IT organizations and to insure these Groups are gaining value from the Giga research and Giga analysts. - Giga Client Relations Specialist, is assigned to State of Minnesota in order to provide the highest level of customer support. The CRS is a resource to the client and is there to assist with getting started, training, use of GigaWeb, as well as linking clients to the appropriate analysts and content. The CRS is there to provide awareness of Giga to State of Minnesota and help in finding value. - Giga Knowledge Center, Giga’s Knowledge Center consists of highly knowledgeable customer service associates who tract customer inquiries, direct customers to the appropriate analyst or source of information, and assist customers with questions, comments and concerns. Giga’s unique “Instant Response” inquiry support methodology protects out client’s timetables. - Giga Client Care Services Group, Giga’s Client Care Services Group is in addition to the Knowledge Center associates and they work with the Client Relations Specialist to provide direct support to State of Minnesota in the following ways: • Welcome Call Campaign - Once a new client is entered in to the database (assigned a username and Password) they will receive a call welcoming him/her to Giga. Our goal is to insure a smooth client Installation, verify passwords, train customers how to log on and provide the new user with any assistance they immediately require. • Low Usage Campaign - One way to insure our clients are receiving the value expected of Giga is to maintain user awareness of our service. We will continue to monitor usage and call those users who have not made reasonable use of the service over a period of time. The purpose of © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  24. 24. the call is to remind the user of the services available and determine if we can be of any help in their taking advantage of the information available. In summary, Giga’s unique, industry standard setting research model, innovative and state of the art research delivery vehicles and unmatched client support, positions Giga as today’s best choice to provide IT advisory support to State of Minnesota. F. Financial stability See Giga Information Group’s Financial Statement in Appendix II.REFERENCES Reference 1: Alberta Government They have a 350 seat-license, 1000 SUs, 3 ForSITE Members, 1 Council Member and about $60K in AC. The deal totals around $270K. There are about 22,000 licenses (or employees) for their size of government. Jim Oscroft Manager, Services, Contracts & Licenses Alberta Innovation & Science 10365 - 97 Street, 8th Floor Edmonton, AB T5J 3W7 (P) 780-427-9529 (F) 780-427-8241 Jim.Oscroft@gov.ab.ca Reference 2: Ontario Government Many Clusters comprise the Ontario Government contract. It is a distributed model. Approximately 13 members, 123 users and 1100 Service Units. Giga Advisory & Project Consulting. Chris Renaud Economics & Business Cluster CIO 416-326-1660 chris.renaud@cbs.gov.on.ca © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  25. 25. Paul Scale eGovernment Branch eGov Head of Office or Corp. Chief of Strategy 416-327-2523 paul.scale@mbs.gov.on.ca Reference 3: State of Indiana Giga Advisory contract comprising of approximately 2 members and 5 users around $41,000. Jerry Cameron (Enterprise Architect & Application Dev) Department of Family & Social Services 317-233-1584 jcameron@fssa.state.in.us Reference 4: State of Wisconsin Giga Advisory and some Project Consulting of approximately 1 member and 130 users around $79,000. Jody McCann (Provides research guidance on technology trends) Department of Electronic Government 608-266-6700 jody.mccann@deg.state.wi.us Frank Ace (IT Strategy for Justice Dpt and affiliates) Department of Justice Deputy Secretary/CIO 608-266-7076 acefj@doj.state.wi.us Reference 5: Universtiy of IL Giga Advisory, Advisory Consulting and Project Consulting. The contract is comprised of 1 member and 6 users totaling approximately $43,000. Mike Lyon (Auditing & Program Mgmt.) Dir of Admin & Finance © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  26. 26. 217-265-0716 mlyon@uillinois.edu Reference 6: State of Ohio Giga Advisory, Briefing days, Advisory Consutling. 500 users approximately $390,000. Michael Gluck (Contract Adminstrator) Management Analyst OH Department of Administrative Services 614-995-9929 Michael.gluck@das.state.oh.us © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  27. 27. III. SERVICE TOPIC AREAS Security • Emerging technology trends and timelines • Disaster Recovery • Information and Homeland Security IT Trends/Strategy • Outsourcing trends • State and local government technology related summaries and trends • Industry software strategies • Internet strategies, technologies and delivery • Technology investment and procurement strategies Education/Training • State technology infrastructure and educational network initiatives and trends • K-12 Trends/Solutions • Technology Trends in Higher Education • E-Learning, Computer Based Training and other media based training Architecture • IT Standards • Enterprise Architecture • Open systems standards and migration strategies • Systems development methodologies • Electronic commerce (Electronic Government Services) • Remote access and network technologies • Java, SOAP, XML and other open architecture development languages • Transitional technology analysis • LAN Management • Enterprise Application Integration Application Development • Evaluation and measurement of IT effectiveness • Data and database administration Storage • Data Storage/SANS/Document Management/Knowledge Management Telecommunications • Telecommunications (voice/telephony, data, wireless communications, status of deployment of high bandwidths in the Midwest, and video) Project Management • Project Portfolio Management • Project estimating and forecasting © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  28. 28. • Project Risk Management standards • Project Management best practices tools • Quality assurance and risk management for information systems • Contract/Consultant Management • Return on Investment (TCO) • Benchmarking Internet • E-Learning • Internet 2 • Portal technologies and associated application integration Other • Office automation (virtual offerings) • Computing technology (cost effective use of technology in government and how to provide it) • Self Service Related Technologies (Electronic Government Services) • Oversight of large government system implementations, project management and risk assessment, contract management, and how other states handle review of technology initiatives for state agencies • State Government and technology investments (realizing ROI, VOI, and trends) • HIPAA • Service/Help Desk • Customer Relationship Management © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  29. 29. A. First Service Topic Area Description See Response in Section 3. 1. A Expertise and experience B. Second Service Topic Area Description See Response in Section 3. 1. A Expertise and experience C. Last Service Area Description See Response in Section 3. 1. A Expertise and experience IV. SERVICE LOGISTICS A. Maintain current and periodic updates Giga Information Group provides our clients access to our Advisory Services 24 hours a day, seven days a week. The research methodology Giga is founded on allows our clients to gain access to any one of our analysts for inquiry interaction in a timely and very responsive manner. As mentioned in the State of Minnesota support structure section, the Knowledge Center manages an “Instant Response” inquiry process that allows us to track inquiries from beginning to end. Response times are tracked in three ways: • Urgent - response in less than 24 hours (Giga is maintaining a 99% service level in 2002) • Standard – response in less than 48 hours (Giga is maintaining a 95% service level in 2002) • Custom – response times are negotiated with clients (Giga is maintaining a 94% service level in 2002) Giga also updates the research information on our web site every fifteen minutes in order to provide the most time and relevant information. As described in the Integrated Content section on page 14, Giga publishes articles titled Ideabytes, Planning Assumptions, Research Digest, Collaborative documents and GigaFlash. The following provides a breakdown of the publishing schedule and total articles written YTD through September 30, 2002: Content Publishing Schedule # Articles Written YTD Ideabytes Daily 2007 Planning Assumptions Daily 363 Research Digest Ten Times Annually 8 Collaborative Monthly 9 GigaFlash Weekly 39 © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  30. 30. In addition, the implementation of a support plan for the State of Minnesota will automatically bring a focused approach to the delivery of Giga’s services, which will allow the account team to manage analyst inquiries and document the value that was derived from the interaction. As indicated in the description of the support structure for State of Minnesota, Giga will assign both a Field Analyst and a Client Relations Specialist to the State of Minnesota account. This level is exclusive to only a small percentage of Giga clients and will be extremely valuable in managing the demand from inquiries. Giga also utilizes a tool managed by our Knowledge Center to control and link inquiry privileges on a per User basis depending on the State of Minnesota requirements. This will allow the flow of inquiries to be aligned with the specific initiatives of the IT professionals at the State of Minnesota that the Giga account team is working with. Combining these resources and tools with a strong support plan managed by experienced Giga veterans will allow the State of Minnesota to realize the true value that can be leveraged from our Advisory Services. B. Custom research reports Giga Information Group will determine the most appropriate and agreeable method to support any specific custom or ad-hoc research request. The formats for the standard Giga research reports were described in the Integrated Content section on page 17. All other formats such as Word or Excel, as example, can be utilized at the client’s request and can be delivered and any method including e-mail, facsimile or any other electronic means required. C. Documents Giga Information Group will provide the State of Minnesota with one copy of all bulletins, reports, studies, newsletters and other written reports whether published regularly or prepared upon request. Limited copying privileges will be granted once the specific requirements are understood. The general terms and conditions regarding this issue are detailed below. GigaWeb Terms of Use Users: All Users must be authorized to use GigaWeb by both Giga and a Client of Giga. Users must be employees, consultants, or independent contractors of the Client. Users who are consultants or independent contractors of Client agree to use the Materials and Services exclusively for the benefit of Client. Users must maintain and protect the confidentiality of such password(s). Licenses: Users are permitted, in the ordinary course of business for the Client, to make one or more written copies of any Materials for use if (i) such copying does not provide any person who is not a User with a substantial substitute for the rights of a User or for the purchase of or subscription to a service or product offered by Giga or one of its information providers; and (ii) such copied Materials © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  31. 31. retain any and all copyright notices, trademark legends and other proprietary rights notices. For more extensive copying, please contact Giga for permission. Using GigaWeb General Use Restrictions: The GigaWeb Services, Materials, and Giga Network are to be used for the Client's benefit and internal use only and may not be disclosed, disseminated or distributed to any other party, except as Giga agrees otherwise in writing. User agrees not to circumvent any encryption or otherwise gain access to the GigaWeb, Materials, or Network for which he or she has not been expressly granted the appropriate rights of access by Giga. Investment Advice/Services: The Materials and/or Services provided by Giga or through the Giga Network under this Agreement are not intended to be used for the purpose of, or as a basis for, making investment decisions or recommendations with respect to securities of any company or industry and Giga assumes no liability for decisions made, in whole or in part, on the basis of any information contained in the Materials or included as part of the Services. Content of Uploaded Material: User represents and agrees that any information, content or other materials provided or transmitted by User to Giga or uploaded by User onto GigaWeb or other related system will not (i) violate any local, state, federal or other law or regulation, or (ii) contain any libelous, defamatory disparaging, pornographic or obscene content. Proprietary Rights: Ownership of all copyrights and other proprietary rights in the Services, Materials, and Network are retained by Giga, its licensors, and third party information providers. Giga Information Group Copyright and Usage Guidelines © 2001/2002 Giga Information Group All rights reserved. Reproduction or redistribution in any form without the prior permission of Giga Information Group is expressly prohibited. This information is provided on an “as is” basis and without express or implied warranties. Although this information is believed to be accurate at the time of publication, Giga Information Group cannot and does not warrant the accuracy, completeness or suitability of this information or that the information is correct. Policies and Guidelines for Use of Giga Information Group Copyrighted Materials Giga Information Group and its numerous affiliates publish research about information technology (“IT”) issues. This research is provided through a variety of methods, including the Web, printed reports, newsletters, CD-ROMS, audio cassette tapes, audio/video conferences, facsimile transmissions, e-mail, executive briefing and industry conference presentations, etc. (“research”). This document discusses appropriate use of Giga content, including: 1. 1. Copyright 2. 2. Fair Use 3. 3. Legal and Financial Use 4. 4. Approval for Use 5. 5. Reprints or Subscriptions 6. 6. Contacts for Questions © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  32. 32. 1. Copyright All information provided by Giga Information Group, in any form, is proprietary to Giga Information Group and is protected by U.S. and worldwide laws governing intellectual property. All such information published by Giga Information Group or presented by its employees is copyright protected, inclusive of material appearing in a hard-copy format, electronically or on our Web site. Since law does not require a copyright notice, the omission of the copyright notice by Giga Information Group does not invalidate copyright protection, and it does not indicate that Giga Information Group authorizes the reproduction of such proprietary material. The United States Copyright Act gives the owner of a copyright the exclusive right to reproduce the copyrighted work, to prepare derivative works based upon the copyrighted work, to distribute copies and to display the work publicly. These rights apply to information that is purchased by our clients and information that Giga Information Group may choose to provide at no charge. Giga content includes certain trademarks and service marks owned by Giga Information Group and other content providers, including their respective logos. You may not alter or remove any trademark, copyright or other notice from copies of the content. Violation of Giga Information Group’s copyright may permit Giga Information Group to recover actual damages, statutory damages, punitive damages and attorneys’ fees through actions in U.S., international and foreign courts. Giga Information Group will prosecute violators. 2. Fair Use Fair use is a privilege that allows clients and nonclients a limited number of reproductions of copyrighted information without the specific consent of Giga Information Group in specific limited situations. Such use may be permitted if the reproduction is for educational, personal or noncommercial use, where the copying or printing does not have a negative impact upon the market for the copyrighted work, or is not for commercial or vendor marketing use. An example of fair use is a quote used with proper attribution by an accredited member of the press with permission of the analyst or Giga’s Director of Public Relations. Please note that references to Giga Information Group are considered to be the equivalent to, in substance and impact, quotations of Giga Information Group research. Violation of Fair Use Any use that compromises Giga Information Group’s objectivity and research integrity, such as but not limited to: 1. 1. Reproducing complete reports for archives, files or otherwise perhaps to avoid purchasing a reprint 2. 2. Scanning or otherwise importing publications into an electronic storage/retrieval system 3. 3. Broad distribution of publications to other units of the organization through electronic data transmission systems such as e-mail 4. 4. Distribution of publications to external organizations via hard copy or electronically such as via e-mail 5. 5. Distribution to company sales people who could use it for discussions with customers or prospects, or in proposals © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  33. 33. 6. 6. Posting documents on an Internet or intranet site without exception approval 7. 7. Placing research content on a Web site other than Giga Information Group’s; content always resides on our Web site and approval must be granted for an external link to our site 8. 8. Using analyst quotes, research or excerpts from research in public relations, marketing or sales campaigns 9. 9. Creating Giga-attributed quotes for marketing, public relations or sales campaigns or documents 10. 10. Use of Giga Information Group research in legal or financial documents; we do not allow the use of any of our research in any legal documents, e.g., SEC filings, patent filings, expert testimony, etc. Internal Presentations Giga Information Group considers “fair use” to be the limited reproduction of Giga Information Group research for use in a presentation to individual employees within the same company. If the research involves the use of graphs and charts, we request that the content is reproduced exactly as it appears without modifications with attribution to Giga Information Group. Employees who receive any of the limited number of copies of these presentations should be informed that it is not for external use or distribution outside their organization. 3. Legal and Financial Use Giga research is provided as general background and is not intended as legal or financial advice. Giga Information Group, Inc. cannot and does not provide legal or financial advice. Readers are advised to consult their attorney or qualified financial advisor for legal and/or financial advice related to this information. 4. Approval for Use Giga Information Group considers “fair use” to be the limited reproduction of Giga Information Group research for limited internal use in discussions and for educational purposes but not including sales or marketing groups who interact with external customers. All reproductions should include appropriate attribution and contain a statement that Giga Information Group owns the copyright in the material. If copies are needed for external use, we ask that you purchase reprints. If a desired use of Giga Information Group material is not covered under “Fair Use” then a request for Giga Information Group approval is required. Requests to quote, excerpt, reproduce or redistribute Giga Information Group materials should be submitted to: Christina Thirkell, Public Relations Manager, cthirkell@gigaweb.com; (617) 577-4965. Information needed with request: If you request approval as set forth above, Giga Information Group will need to review the usage context of the desired quote or excerpt in your materials. A copy of the research from which the quote was extracted should accompany your request. Clearly indicate the location of quote in both documents. Expected turnaround time is 24 to 36 hours. Giga Information Group does not grant approval to reuse: • Quotations that contain statements of endorsement about a specific company or product • Quotations that are out of context that could impair our reputation for objectivity The commercial use of the Giga Information Group (or Giga) name or proprietary information in advertising © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  34. 34. or other promotional efforts is prohibited because it may suggest to the consuming public that Giga Information Group is sponsoring or endorsing a product or is affiliated with the product. As such, the commercial use of the Giga Information Group name, trademark, logo and excerpts from its materials in connection with the advertising or other commercial efforts to promote the sale of products or services is prohibited. Exceptions A client may purchase reprints of research that has specifically been written about its organization, its product, service or line of business and distribute it to its clients and prospects in its original, complete form as part of a proposal, for distribution at a conference, etc. 5. Reprints or Subscriptions Giga Information Group sells reprints of its research. Clients may provide purchased reprints in their entirety, at no charge, to their internal associates, clients or potential clients. Requests for reprints should be directed to: Amariet Karahalis Marketing Production Manager akarahalis@gigaweb.com (781) 792-2601 6. Contact for Questions For questions about current policies and about specific circumstances, please contact: Christina Thirkell Public Relations Manager cthirkell@gigaweb.com (617) 577-4965 Giga Information Group reserves the right to change its policies or explanations of its policies at any time, without notice. These explanations and polices are for general informational purposes only and do not constitute a waiver with respect to any of Giga Information Group’s rights, all of which are specifically reserved. D. Schedule of services Giga Information Group provides subscribed clients with 24x7 access to our on-line research. Giga also updates the research information on our web site every fifteen minutes in order to provide the most timely and relevant information. As described in the Integrated Content section on page 17, Giga publishes articles titled Ideabytes, Planning Assumptions, Research Digest, Collaborative documents and GigaFlash. The following provides a breakdown of the publishing schedule and total articles written YTD through September 30, 2002: Content Publishing Schedule # Articles Written YTD Ideabytes Daily 2007 Planning Assumptions Daily 363 Research Digest Ten Times Annually 8 Collaborative Monthly 9 GigaFlash Weekly 39 © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  35. 35. In addition to the witten content, Giga Information Group hosts a series of events throughout the year targeted at providing business and IT professionals with access to thought leaders who are on the cutting-edge of the most current business and IT issues. GigaWorld IT Forum lies at the heart of Giga's conference offerings. Now in its 6th year, this flagship event offers over 75 in-depth sessions, presented in a variety of formats, around the most pressing issues facing senior level IT executives today. Sessions include Keynotes from major industry players, analyst presentations and briefings, executive exchanges, and key vendor panels. Attendees can customize their agenda to meet their individual needs. Designed as an information exchange event, the GigaWorld IT Forum brings together CEOs, CIOs and CTOs for informative discussions, personalized 1:1 meetings with key Giga analysts and plenty of opportunity to network with business and technology peers. The Emerging Technology Showcase conference is a unique forum showcasing innovative IT solutions for both new and established companies. The conference, produced as a multi-act play, features participating companies demonstrating their products to an audience of IT executives, Venture Capitalists and investment bankers. Attendees collaborate with analysts and CIOs to identify winning technologies that will have a major impact on the industry in the months beyond the conference. Briefings are analyst presentations followed by question and answer sessions that are held in cities across the United States, Latin American, and Europe and India. Briefings give Giga clients and visiting IT professionals the opportunity to meet our analysts, discuss research and network with other attendees. GigaTels® are informative, interactive hour-long audio teleconferences that include a presentation by a Giga analyst on a selected topic followed by an open forum for questions and discussion. GigaTels provide a vehicle for communication between attendees and analysts, cultivate discussion about published research and provide catalysts for further research. The GigaTel schedule is pubslished on our web site and is scheduled out two months in advance. How to Maximize Your Giga Subscription A live audio teleconference designed to help clients maximize their subscription to its full potential. The format includes navigating through GigaWeb, searching/utilizing content, how to use the analyst inquiry service and other offerings and events. A TechTel™ is a live, hour-long teleconference with a Giga analyst on a topic that was previously presented in a GigaTel. The topic is refreshed and presented privately to your organization. There is no limit on the number who can participate. The interactive format includes a 45-minute presentation and a 15-minute question/answer period with the Giga analyst.The listing of more than 100 TechTel topics changes constantly, due to customer inquiries, market fluctuations and technology innovations. InfoTels allows GigaConsulting™ clients to select almost any topic and discuss it by telephone or video with a senior Giga analyst. The session is tailored to the client's specific issues and challenges to offer increased value and relevance. Contact Client Care Services at (781) 792-2600 or your account manager for more information. © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  36. 36. Giga will support the State of Minnesota with three customized presentations on the topic of your choice within the calendar year. The cost of this effort is detailed in the pricing section and is negotiable. V. SERVICES SUMMARY A.Information deployment GigaWeb® (www.gigaweb.com) Giga Information Group was the first advisory firm to deliver original research over the Internet, and continues to improve upon its content delivery mechanism and decision support system. Recognized as the advisory industry’s most efficient and usable Web-based delivery vehicle, GigaWeb provides access to all Giga research and analysis, without restrictions. Leading business and IT decision-makers rely upon GigaWeb (www.gigaweb.com) for access to the entire Giga knowledge base; their immediate access to Giga’s objective, pragmatic information is fundamental to swift decision-making. Giga is currently providing The State of Minnesota with a Giga logo icon that will bring any The State of Minnesota employee to a page that provides instructions for setting up Ids for continued direct access to GigaWeb. Sensible advice; dynamic salons Successful business decisions depend upon the rapid assimilation and adaptation of technological information and innovations. With GigaWeb, advice is available online anywhere, anytime for prompt resolution. The entire Giga knowledge base of research of over 200 business and IT topics can be easily navigated to deliver the research that is most beneficial to you. Central to senior-level decision-making are the Knowledge Salons that focus on a specific business IT topic. A Giga senior analyst who drives each Salon is responsible for advancing the topic and keeping the content fresh. In addition to continually updated content and Knowledge Salons, GigaWeb fosters direct interaction with Giga analysts with frequent surveys and omnipresent comment sections. GigaWeb user input often serves as a catalyst for new research topics and market concerns. Easy navigation Because the entire Giga knowledge warehouse is accessible on GigaWeb, rather than selected technology- based units, users rely on GigaWeb’s efficient browsing and searching tools for prompt discovery. Users can browse more than 200 business and IT topics covered within the eight research areas: • Application Development • Collaboration, Knowledge and Content Management • Communication and Networking • Computing Infrastructures • Enterprise Applications • IT Management & Services • Mobile Enterprise • Security © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  37. 37. Personalized home page – “My Giga” Further enabling swift access to the Giga knowledge base, each GigaWeb home page can be personalized with research and events based on selected interests. Bookmarking is simple, enabling users to immediately view pertinent research and events when they return to the site. These shortcuts facilitate frequent use and empower quick-yet-sound decision-making. Powerful search engine and agents Fundamental to GigaWeb is “Search,” an option in which users can easily examine all of Giga’s research and events to find the content they are looking for. Giga research can be narrowly sifted by a variety of criteria, such as type of research, time range, and Giga analyst. Augmenting GigaWeb’s powerful search engine is the automatic saved searches that notify users of new, relevant content – called GigaBots. GigaBots enable users to save search results and request e-mail notification of new search results, delivering the most up-to-date information automatically, and effortlessly. In addition, users can set Category GigaBots to be notified when research is published on a specific topic. Giga Information Group provides clients with 24x7 access to our on-line research. Giga also updates the research information on our web site every fifteen minutes in order to provide the most time and relevant information. As described in the Integrated Content section on page 14, Giga publishes articles titled Ideabytes, Planning Assumptions, Research Digest, Collaborative documents and GigaFlash. The following provides a breakdown of the publishing schedule and total articles written YTD through September 30, 2002: Content Publishing Schedule # Articles Written YTD Ideabytes Daily 2007 Planning Assumptions Daily 363 Research Digest Ten Times Annually 8 Collaborative Monthly 9 GigaFlash Weekly 39 GigaTels® are informative, interactive hour-long audio teleconferences that include a presentation by a Giga analyst on a selected topic followed by an open forum for questions and discussion. GigaTels provide a vehicle for communication between attendees and analysts, cultivate discussion about published research and provide catalysts for further research. The GigaTel schedule is pubslished on our web site and is scheduled out two months in advance. B.Personal appearances Giga Information Group will accommodate personal appearance upon request and delivered according to availability of the appropriate Giga resources. Cost for such activities will be customized and negotiated once scoped. C. Services unique to government & higher education Giga Information Group currently employs analysts who have had direct experience in these fields. One of these analysts came to Giga from the education world of K-12 education and administration, higher education, instruction and statewide and federal work on program development and funding. Giga has extensive expertise © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  38. 38. in the e-learning field in K-12, corporate, higher education and government and work with customers helping them determine needs, develop programs, identify appropriate technology and choose the most appropriate vendors. We also have extensive expertise in technology development within government and in outsourcing, contract negotiations, procurement and asset management. D. Locally provided service Giga Information Group will provide local briefings on a variable schedule. These briefings are analyst presentations followed by question and answer sessions that are held in cities across the United States, Latin American, and Europe and India. Briefings give Giga clients and visiting IT professionals the opportunity to meet our analysts, discuss research and network with other attendees. The local Senior Account Manager assigned to work with the State of Minnesota will have the ability to customize briefings and the topics that are presented during these briefings. These event will be publicized directly by the Senior Account Manager via personal meetings, telephone and e-mail campaigns. Giga has participated in several recent briefings sponsored by efm, Inc. These briefings were help in Minneapolis at the City Center Marriott and Giga presented on the topics of Organizational Design, Emerging Technology Adoption, Technology Innovation and Trends in Enterprise Architecture. Giga has also participated in events sponsored by efm, Inc in Kansas, Iowa and Wisconsin. Giga also regularly schedules conferences in Chicago. E. Frequency of contact Giga Advisory is the Giga flagship research service. Its unique, single-service plan eliminates the frustration of having to choose among numerous services. Members can access Giga’s integrated, original research and a suite of other deliverables via GigaWeb or by requesting hard copies, and may choose other delivery options including IntraGiga and GigaNotes®. Offered at a superior price-performance ratio, Giga’s flexible, unified approach provides affordable solutions for companies of all sizes. Giga Advisory Members Receive • Unlimited phone and e-mail inquiry to all Giga’s analysts Twenty-four hour access to extensive research via a personal Virtual Office on GigaWeb Unlimited access to audio teleconferences Preferred status and discounts at Giga Events, including GigaWorld IT Forum Giga’s commitment to a high ethical standard of objectivity in all research Superior Inquiry Response System Giga Advisory Users Receive • limited phone and e-mail inquiry to all Giga’s analysts (Service Units required) Twenty-four hour access to extensive research via a personal Virtual Office on GigaWeb Limited access to audio teleconferences (Service Units required) Discounts at Giga Events, including GigaWorld IT Forum Giga’s commitment to a high ethical standard of objectivity in all research Superior Inquiry Response System © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  39. 39. Inquiry Giga Advisory’s inquiry service is intended to complement Giga’s written research in an integrated way. Inquiry is your opportunity to “pick the analyst’s brain” about something that the analyst has written. You may be looking for additional information, applicability or clarification about the research, or you may want to see if anything has changed since the research was published, or to challenge the analyst’s findings or recommendations. Whatever the case, Giga offers unparalleled response capability that strives to deliver advice and recommendations according to your timetable. We provide a single point of contact for inquiry support, the Giga Knowledge Center, which is dedicated to connecting you with Giga analysts and ensuring a response time that fits your needs. Inquiry Response - You have just finished reading an IdeaByte or Planning Assumption and have questions about our research. Contact the Knowledge Center and an associate will categorize the topic of your inquiry and transfer you to an appropriate analyst. Giga’s analysts are trained diagnosticians who will quickly assess your request and determine the best way to fulfill it. Based on your needs, the analyst will commit to delivering your answer according to one of the fulfillment levels described below. Whether you receive an answer immediately or decide it requires further analysis or investigation, you’re on your way to a solution. Response – Call the Knowledge Center. An associate will establish immediate contact with the appropriate analyst, who will use all efforts to address your specific inquiry and fulfill your request within 24 hours. Superior Inquiry Response – The breakneck pace of today's IT environment has brought new meaning to the axiom of business, “timing is everything.” Now, more than ever, you rely as much on the timeliness of information as the quality. Giga Information Group has built an inquiry response system that responds to the urgent nature of your requests for information. Giga tracks response service levels and posts them to GigWeb. Here are some statistics for 2002 YTD: * 14,100 Inquiries have been responded to and closed by Giga Analysts so far in 2002 of which, 13.8 % were Urgent (99% of those On Time), 25.9 % Standard (95.9% of those On Time) and 60.4 % Custom (94.4% of those On Time). F. Research and data collection Giga employs a structured and consistent research methodology. The goal of Giga research is to form original judgments and recommendations to support client decision-making. Research topics are determined in part by examination of customer’s needs, which are identified by analysts through direct discussions with clients. Giga’s methodology enables it to rapidly analyze IT markets, technologies, vendors, products and user issues. Analysts conduct informal research by surveying Giga’s client base and interviewing vendors, consultants and other sources. These activities are supplemented with searches of numerous trade, financial and other third-party source materials complied by Giga’s research center. Giga believes its analysts form original judgments and recommendations by applying their professional experiences to their review of these combined materials. To ensure research quality and consistency, all research is reviewed on an ongoing basis by Giga’s research management team, in conjunction with several senior analysts who are designated research leaders. © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  40. 40. Giga Information Group Inc. is in the business of providing objective analysis and findings on information technology (IT) products, technologies, issues, vendors, and markets. As such, Giga recognizes its special influence in the marketplace and its professional responsibility to avoid bias and conflicts of interest between itself and the IT vendors, users, and investors it serves. Accordingly, Giga has adopted the following principles to ensure that its research and the opinions contained therein are in fact objective and not biased by conflicts of interest. G. Pricing methodology Giga Advisory is a single integrated source to help you address all your strategic, tactical and practical IT challenges and issues. For one fixed subscription fee, you can have unlimited access to Giga Information Group’s suite of knowledge resources, as well as direct and focused interaction with both our own research organization and other clients. Giga Advisory’s single-service model and unified research process gives you high-impact advice and solutions, even when your needs cross multiple technology disciplines. The pricing methodology Giga utilizes to support this model is simply determined by the number of individuals accessing our suite of knowledge resources and the level of access these indivudals are licensed for. Giga Advisory is the Giga flagship research service. Its unique, single-service plan eliminates the frustration of having to choose among numerous services. Members can access Giga’s integrated, original research and a suite of other deliverables via GigaWeb or by requesting hard copies, and may choose other delivery options including IntraGiga and GigaNotes®. Offered at a superior price-performance ratio, Giga’s flexible, unified approach provides affordable solutions for companies of all sizes. Giga Advisory Members Receive • Unlimited phone and e-mail inquiry to all Giga’s analysts Twenty-four hour access to extensive research via a personal Virtual Office on GigaWeb Unlimited access to audio teleconferences Preferred status and discounts at Giga Events, including GigaWorld IT Forum Giga’s commitment to a high ethical standard of objectivity in all research Superior Inquiry Response System Giga Advisory Users Receive • limited phone and e-mail inquiry to all Giga’s analysts (Service Units required) Twenty-four hour access to extensive research via a personal Virtual Office on GigaWeb Limited access to audio teleconferences (Service Units required) Discounts at Giga Events, including GigaWorld IT Forum Giga’s commitment to a high ethical standard of objectivity in all research Superior Inquiry Response System The detailed listing of the pricing for each level of access and discount levels are provided in Section VI. COSTS. H. Real time and short notice commitment © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  41. 41. Giga Information Group will make every reasonable attempt to satisfy any short term or urgent research request the state may request. Support for this type of effort is described in Section V. E. Frequency of Contact. I. Services at no added costs Giga Information Group provides access to our entire suite of knowledge resources for all subscribed members and Users. J. Dependability and accuracy Giga Information Group does not make predictions, unlike some of other advisory firms. Our analysts do not prognosticate, they provide actionable practical advice to users of IT, and IT vendors. There are other firms who use crystal balls to determine the future, we do not, and therefore we don’t track the “results” to see if our predictions are correct. When we do talk about the future it may be in terms of the sizes of markets, etc. in the future, but only in general sense in order to provide our clients with general trends information. Those are easily tracked, but are generalizations and positioned as such. Giga employs a structured and consistent research methodology. The goal of Giga research is to form original judgments and recommendations to support client decision-making. Research topics are determined in part by examination of customer’s needs, which are identified by analysts through direct discussions with clients. Giga’s methodology enables it to rapidly analyze IT markets, technologies, vendors, products and user issues. Analysts conduct informal research by surveying Giga’s client base and interviewing vendors, consultants and other sources. These activities are supplemented with searches of numerous trade, financial and other third-party source materials complied by Giga’s research center. Giga believes its analysts form original judgments and recommendations by applying their professional experiences to their review of these combined materials. To ensure research quality and consistency, all research is reviewed on an ongoing basis by Giga’s research management team, in conjunction with several senior analysts who are designated research leaders. Giga Information Group Inc. is in the business of providing objective analysis and findings on information technology (IT) products, technologies, issues, vendors, and markets. As such, Giga recognizes its special influence in the marketplace and its professional responsibility to avoid bias and conflicts of interest between itself and the IT vendors, users, and investors it serves. Accordingly, Giga has adopted the following principles to ensure that its research and the opinions contained therein are in fact objective and not biased by conflicts of interest. Research Meeting Process Giga Information Group has implemented a multitude of control and corrective loops to provide the highest analysis quality and reliability for our client base. Once a week all research analysts – despite their location across North America and Europe – are required to participate in the Research Meeting. (All other Giga personnel, including sales members, are free to join as listeners.) The Research Meeting has four main goals: © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.
  42. 42. 1. Discuss the hottest trends 2. Improve collaboration and the exchange of opinions 3. Raise the quality of Giga research 4. Continuously train the analysts Each analyst is required to send in a suggested piece of research prior to the meeting with an abstract about the research issue, findings and recommendations. The entire abstracts are sent to all analysts prior to the meeting, so that everybody is informed about the work and views of all analysts. The research material published after this meeting reflects the common understanding of the issues addressed. Our experience shows that the cross-disciplinary collaboration and consultation between analysts with different expertise is rapidly increasing, since clients need solutions, not partial views. To support this collaboration, Giga has invested heavily in internal technology to support collaboration, including videoconferencing, intranets, ubiquitous paging and global e-mail (both fixed and mobile) connectivity for all employees. Attributes and Goals of Quality Giga Research Giga research deliverables are highly structured, content-rich, value-added documents that provide objective analysis, guidance and predictions about the IT industry. Giga research is: • Relevant • Meaningful and action-oriented • Timely • Succinct • Clearly organized and grammatically clear • “Added value” vs. “reporting” • Consistent Our goal is to provide research that helps our clients do the following: • Manage assets: strategies for managing a technology portfolio • Negotiate: tactics for negotiating with vendors • Operate efficiently: ideas about how to do more with less • Learn: knowledge transfer • Explore: alternative views and opinions for aggressive users seeking a competitive technical edge • Navigate: reduce the complexity of a maze of options • Gain perspective: insight about vendors and technologies • Verify information: second opinions to make sure you are on the right track • Develop best practices: learn how other companies have been successful • Make decisions: sound advice about which decisions to make and actions to take that will nurture an business K. Two sample reports See sample reports titled “eProject A Worthy Alternative to Microsoft” and “Secrets of an Effective E- Governemnt Program Office” in Appendix © Proprietary and Confidential Information of Giga Information Group, Inc. All rights reserved.

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