Good Governance for Development in Arab Countries Initiative OECD 6 th  high level Seminar on Partnerships & Frameworks fo...
Jordan e-Government Collaboration <ul><li>Why do we collaborate? </li></ul><ul><li>Improving the effectiveness and efficie...
Jordan e-Government Collaboration <ul><li>Establishing an institutionalization framework that defines roles, responsibilit...
Infrastructure   Secure Government Network Enterprise Architecture <ul><li>Enterprise Service Bus </li></ul><ul><li>Govern...
Shared Services <ul><li>E-government Portal </li></ul><ul><li>Content Management System </li></ul><ul><li>Jordan Payment G...
Training and Capacity Building  <ul><li>Specialized training by the e-gov program </li></ul><ul><li>Training based on the ...
<ul><li>Public private types of engagements in the government of Jordan: </li></ul><ul><li>Public tenders </li></ul><ul><l...
<ul><li>Main Challenges: </li></ul><ul><li>Absence of the legal framework </li></ul><ul><li>Political issues </li></ul><ul...
<ul><li>Steps Taken </li></ul><ul><li>Market Liberation (ICT) </li></ul><ul><li>National ICT strategy </li></ul>Jordan e-G...
Thank you Hasan Hourani [email_address] 962 6 5805757
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Experiences of collaboration and partnerships on e-government ...

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Experiences of collaboration and partnerships on e-government ...

  1. 1. Good Governance for Development in Arab Countries Initiative OECD 6 th high level Seminar on Partnerships & Frameworks for Collaboration on e-Government Hasan Hourani, Program Director May, 2008
  2. 2. Jordan e-Government Collaboration <ul><li>Why do we collaborate? </li></ul><ul><li>Improving the effectiveness and efficiency of service delivery </li></ul><ul><li>More cost effective services for both the government and the citizen </li></ul>
  3. 3. Jordan e-Government Collaboration <ul><li>Establishing an institutionalization framework that defines roles, responsibilities and boundaries across the government through: </li></ul><ul><li>Leadership support </li></ul><ul><li>E-government steering committee </li></ul><ul><li>E-government units (CIOs) </li></ul><ul><li>Security national committee </li></ul><ul><li>Interoperability task force </li></ul><ul><li>Private Sector </li></ul>How do we collaborate ?
  4. 4. Infrastructure Secure Government Network Enterprise Architecture <ul><li>Enterprise Service Bus </li></ul><ul><li>Governance model </li></ul><ul><li>Interoperability Framework </li></ul><ul><li>Enterprise Government Architecture Framework </li></ul><ul><li>Security Policies </li></ul><ul><li>BPR toolkit </li></ul>Jordan e-Government Collaboration Where do we collaborate ?
  5. 5. Shared Services <ul><li>E-government Portal </li></ul><ul><li>Content Management System </li></ul><ul><li>Jordan Payment Gateway </li></ul><ul><li>SMS gateway </li></ul><ul><li>Contact Center </li></ul><ul><li>Identity and access management </li></ul><ul><li>Data hubs </li></ul>Cross Organizational Services Jordan e-Government Collaboration
  6. 6. Training and Capacity Building <ul><li>Specialized training by the e-gov program </li></ul><ul><li>Training based on the internal needs of the gov. entities </li></ul><ul><li>Internship programs </li></ul>Access and Delivery Channels <ul><li>Post Offices </li></ul><ul><li>Knowledge Stations </li></ul><ul><li>Internet </li></ul><ul><li>Contact Center </li></ul><ul><li>One Stop Shop (Face to Face) </li></ul><ul><li>Mobile </li></ul>Jordan e-Government Collaboration
  7. 7. <ul><li>Public private types of engagements in the government of Jordan: </li></ul><ul><li>Public tenders </li></ul><ul><li>Outsourcing ( operations, contact center, SMS ) </li></ul><ul><li>Strategic Framework agreements ( Microsoft, Oracle, CISCO) </li></ul><ul><li>Concessions ( Payment Gateway ) </li></ul><ul><li>PPP </li></ul>Jordan e-Government PPP
  8. 8. <ul><li>Main Challenges: </li></ul><ul><li>Absence of the legal framework </li></ul><ul><li>Political issues </li></ul><ul><li>Cultural issues </li></ul><ul><li>Lack of experience in the private sector </li></ul>Jordan e-Government PPP
  9. 9. <ul><li>Steps Taken </li></ul><ul><li>Market Liberation (ICT) </li></ul><ul><li>National ICT strategy </li></ul>Jordan e-Government PPP <ul><li>4 mobile operators </li></ul><ul><li>Tax concessions ≈ 10 % vs 16% </li></ul><ul><li>Contribution to the national economy ≈ 3 billions JDs </li></ul><ul><li>Contribution to the employment ≈ 30% </li></ul><ul><li>Increasing Internet penetration to 50% </li></ul>
  10. 10. Thank you Hasan Hourani [email_address] 962 6 5805757

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