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ATLaaS  - Your Cloud Delivery platform - overview - gen 2012
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ATLaaS - Your Cloud Delivery platform - overview - gen 2012

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ATLaaS is an innovative Cloud Platform with CRM, Contact Center, ERP and BI- applications pre-integrated in the cloud, embedded in a Global Telephone & Data Connectivity Network

ATLaaS is an innovative Cloud Platform with CRM, Contact Center, ERP and BI- applications pre-integrated in the cloud, embedded in a Global Telephone & Data Connectivity Network

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  • 1. www.atlaas.eu
  • 2. Your Cloud delivery platformATLaaS is a Cloud platform that offers several pre-integrated solutions in following primary areas:• CRM• Contact Center• ERP• Campaign Mng• Phone connectivity• Data connectivity Copyright © Atlantic Technologies Spa
  • 3. ATLaaS Cloud Services offeringAtlantic Technologies Profile - Maggio 2011 3
  • 4. Challenge & Complexity solutions BUSINESS CLOUD OFFERINGREQUIREMENTS Salesforce Automation PRIVATEOrder CLOUDMngt CLOUD CRM Financial Actng CLOUD Customer ERP Service CLOUD CLOUDReporting EPM MKTG Package Performance Mngt OTHER Mobile Marketing CLOUDS Apps Campaigns 4
  • 5. Cloud solutions from Atlantic CUSTOMERS’ ATLANTIC OTHER CLOUD SOLUTIONS CLOUD SOLUTIONS OFFERING ATLaaS ORACLE PRIVATE CC OD CRM OD CLOUD ATLaaS ERP OD ORACLE OD MKTG ON- PREMISE APPS ATLaaS BI&EPM OD 3rd PARTY INTEGRATION CONNECTORS ATLaaS – Your Cloud Delivery PlatformCloud & Mobile - Strategie per crescere 5
  • 6. CONTACT CENTER CLOUD CUSTOMER ECO-SYSTEM BUSINESS PROCESSES OFFERING ORACLE Agents CC CRM HELP DESK ODSales CUSTOMER ORACLE Field OD Engineer SERVICE MKTGCustomers Tele Business Customers MARKETING ATLaaS CCOD Consumer HOME Branches/ ATLaaS Working Phone Network Sub.Outsourcer CONTACT 3d CENTER PARTY Partner IMPLEMENTATION CONNECTORS SERVICES 6
  • 7. CRMCUSTOMER ECO-SYSTEM BUSINESS PROCESSES CLOUD OFFERING Agents ORACLE SFA CRM ODSales Field CUSTOMER ORACLE Engineer SERVICE OD MKTG Area MARKETINGManager Contacts ATLaaS PARTNER CCODMobile FS Branch MNGT OTHER CLOUD ANALYTICS (i.e. Address Dealer Doctor) Partner IMPLEMENTATION CONNECTORS SERVICES 7
  • 8. ATLaaS CCOD (Contact Center On Demand)Copyright © Atlantic Technologies Spa
  • 9. ATLaaS CCOD Provides Rich FunctionalityTakes communications FROM anywhere... ....and routes them TO anywhere  Multi-Channel ACD Routing  Multi-Dimensional Routing  Built-in IVR  Built-in CTI  Built-in Quality Monitoring  Built-in Predictive dialing  Multi-Site or Single-Site  Voice Over IP and PSTN  Recording and coaching  CRM integration  Web Services Interfaces Copyright © Atlantic Technologies Spa
  • 10. ATLaaS Contact Center On DemandProvides : Flexibility Home AgentMobile Agent Workgroup Cluster 2 Workgroup Cluster 1
  • 11. Benefits Easy to use Updated to last technology No cost for upgrade release Data CLOUD privacy e Security No installation cost hardware & software Available everywhere Pay per use (via internet) Minor Time to marketCloud & Mobile - Strategie per crescere 11
  • 12. ATLaaS CRM IntegrationCopyright © Atlantic Technologies Spa
  • 13. Desktop Integration withSiebel Enterprise Siebel CTI Toolbar w/ Agent Call Controls Siebel’s Built-in Configurable Screen Pop Hello, Ron How may I assist you?
  • 14. ATLaaS CCOD & Oracle CRMODIntegrated Based on ATLaaS CCOD Fully Integrated with CRMOD Manage PhoneCalls Manage E-Mail Calls Manage Chat Calls. Manage SMS Copyright © Atlantic Technologies Spa
  • 15. ATLaaS CCOD & Oracle CRMODIntegrated Based on ATLaaS CCOD Fully Integrated with CRMOD Manage Phone Calls Manage E-Mail Calls Manage Chat Calls. Manage SMS Copyright © Atlantic Technologies Spa
  • 16. ATLaaS CCOD & Oracle ODMHow it worksOracle ODM ATLaaS CCOD Customers / Prospects Send Dial Contact Lists Outbound to CCOD Planning and design Calls campaigns Call handling with Campaign Management customers Measure, Campaign Outbound •Design Monitor , Execution •Planning Analysis, •Predictive •Response Tracking Planning New •Preview •Monitoring Collect Outcomes campaigns •Measuring Response Analysis and responses Outcome to ATLaaS CCOD16 Copyright © Atlantic Technologies Spa
  • 17. ATLaaS Connectivity Fibre Network MapCopyright © Atlantic Technologies Spa
  • 18. ATLaaS ConnectivityBackbone Network Map
  • 19. ATLaaS Data Center Reliability & ScalabilityCopyright © Atlantic Technologies Spa
  • 20. ATLaaS Data Center Connectivity and Data Center Connectivity Data Center• Resilient MPLS Interconnects • Redundant SaaS Hosting• IP VPN services facilities• High Capacity upto 10 G/ps • Secure, stable and Core network reliable• Voice and data runs over a • Maintained 24x7x365 single connections • 7 layers of security• Quality of Services features to • Generation Backup support real time and • UPS power protection guaranteed data flow • Fire detection and suppression Copyright © Atlantic Technologies Spa
  • 21. ATLaaS Data CenterReliability & Scalability Redundancy & Service Availability  Target Reliability: 99.70 +% Uptime Scalability  High Scalability (no limit )  Configuration Update in real time  No downtimeCopyright © Atlantic Technologies Spa 21
  • 22. ATLaaS is provide by Atlantic Technologies S.p.ACopyright © Atlantic Technologies Spa
  • 23. Where we work Locations Projects & CustomersAtlantic Technologies 23
  • 24. Atlantic Solutions & Consulting offering Atlantic Technologies Profile - Maggio 2011 24
  • 25. ATLaaS “Cloud “ Time to think ….. ATLaaS www.atlaas.eu www.atlantic-technologies.com25