Reliability Division Webinar Series - Innovation: Quality for Tomorrow

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Reliability Division Webinar Series - Innovation: Quality for Tomorrow

  1. 1. Reliability Division Webinar Series Innovation: Quality for Tomorrow Provided by Ian Meggarrey of the ASQ Innovation Interest Group
  2. 2. • What is Innovation? • The Innovation process • The roles of Innovators • What Innovation means to Reliability • What can you do?
  3. 3. The Innovation Group welcomes you to today’s hottest topic In the executive suite research has shown the most profitable companies are the most innovative. Innovation is vital because…
  4. 4. The world is changing at a pace never seen before. Globalization and Digitization Have created a ‘Perfect Storm’ of Change.
  5. 5. What Is Innovation? • In – nova – tion means …..doing things….. • In - a new – way How can we define innovation? >>>
  6. 6. Innovation Defined Innovation is: The successful conversion of new concepts and knowledge into new products and processes that deliver new customer value in the marketplace Why is this important? >>> Innovation is Quality for Tomorrow
  7. 7. Innovation Creates Value • Innovation is Profitable…IBM – Companies with fastest profit growth • Innovation must be Radical…Morgan Stanley – Create ten times more shareholder value • Innovation needs Speed…Accenture – Commercialize patents fast and outperform by 1000%
  8. 8. Innovation is exciting We can participate in creating something new. and We all have a role in the Innovation process,
  9. 9. What Is the Innovation Process? • The Innovation process is – The conversion of New Knowledge into New Products and Services to enable New Ways of doing things Want to see it?
  10. 10. The Innovation Process
  11. 11. 1) Find the Opportunity and then 2) Connect to Conceptual Solutions Select the preferred Solution and then 3) Make the solution User Friendly 4) and then get it Get to Market The Innovation Process Flow Is:
  12. 12. Finding the ‘Opportunity’ • The World is changing • Know where your customers feel pain • Change Product not Customer • Find ‘Green Field’ Market Space Necessity is the mother of Invention - Plato
  13. 13. It’s Not Just Creativity Creativity does not guarantee actual innovation. – Peter Drucker The trouble with many good ideas is that people have the notion that their work is done, that it is up to somebody else to make it happen. – Ted Levitt, Harvard Business School Almost anyone can have a good idea. What is needed for actual innovation are people who can assemble, coordinate, and execute the necessary elements.
  14. 14. Connect to the Solution • Connect to a new environment…Henry Ford • Take time to think… Archimedes • Find many solutions…Linus Pauling • Sacrifice the sacred If I had an hour to save the world I would spend 55 minutes defining the problem and 5 minutes finding the solution. - Einstein
  15. 15. The Tipping Point • Need data and information for decisions • Set strategy….time, skills, $ • Narrow focus • Change mode from ‘loose’ to ‘tight’ If you see a bandwagon, its too late – James Goldsmith
  16. 16. Innovation – Executing the Solution Creating Knowledge Executing the Solution
  17. 17. Development • Make it “user friendly” • Be fast and not secretive • Involve the customer Genius is 1% inspiration and 99% perspiration – Thomas Edison
  18. 18. Getting it to Market • Best ideas don’t always make it • Create a simple ‘Value Proposition’ • Work with a Market Partner • Move with speed… – Remember Alexander Graham Bell and Elisha Gray “The best way to predict the Future is to create it” – Peter Drucker
  19. 19. Innovation Management Methodologies Innovation Generation; Merrill, 2008 Innovation, The Five Disciplines…; Carlson and Wilmot, 2006 Innovation: The New Face of Quality; Gupta, 2009 Service Innovation, Designing Innovative Experiences; Goncalves, 2009 Find the opportunity Need Target opportunity Visioning Connect to the solution Approach Explore idea Discovering Select the solution Develop alternatives Analyzing Make it user friendly Benefits/cost Optimization Synthesizing Execute Competition Commercialize Realizing
  20. 20. With new knowledge You can participate in your own company innovation process, or help establish one! The innovation process is the use of new knowledge to create new products and services to enable new ways of doing things
  21. 21. Innovation Needs Different Types Creating Knowledge needs Creators and Connectors Executing the Solution needs Developers and Doers
  22. 22. Role Descriptions • Creators – Find the opportunity and open it up – Artist, marketer or researcher – Learn from practical experience • Connectors – Nurture the idea and find the answer – Design, R&D, strategic planners – Thinkers
  23. 23. Role Descriptions (cont.) • Developers – Make the idea work and optimize it – Engineers, system developers, accountants – Learn by thinking • Doers – Take it to market, finish the job – Project managers, salespeople, production – Practical
  24. 24. 1 I ‘Connect the Dots’ 1 I get things done 4 I like Possibilities 2 I bring things ‘down to earth’ 3 2 I need to understand 2 I make things work 3 Everything has a good and bad side 4 There has to be a right answer 1 3 Don’t tell me what to do 4 Give me facts not theory 2 I create choices 3 I like to analyze data 1 4 A Concept must be sound 2 I like ‘energy’ 1 Don’t fuss with details 4 I like precision 3 5 I think things through 3 I take risks 2 I like to hear about problems 1 I focus 4 6 I like the big picture 2 I find a way that works 3 I want to own the problem 1 I am thorough 4 7 I like to define the problem 2 I push for acceptance 1 I find out the facts 3 I Plan 4 TOTAL CONNECTOR 16 TOTAL DOER 16 TOTAL CREATOR 18 TOTAL DEVELOPER 20 Creator, Connector, Developer or Doer?
  25. 25. Find your role in the Innovation process, Is it…. 1. seeing opportunities, 2. finding solutions, 3. making solutions work 4. or delivering solutions. Visit the Innovation Group website for a self-assessment
  26. 26. Reliability in Innovation is a key phase of the life- cycle. • It has to work. • It has to work well. • It has to work well for me. • It has to work well for me at the cheapest price. Functionality Reliability Convenience Price Clayton Christensen – The Innovator’s Dilemma
  27. 27. Reliability in Innovation • Relevant issues identified during Connect – Pitfalls, not brick walls • Incorporated during Development – Not reinventing the wheel • Emphasized with customer during Do – Preventing previous sources of pain • Remove reliability problems from life-cycle – Speed matters! Clayton Christensen – The Innovator’s Dilemma
  28. 28. Take-aways • Adapting to changes in our world requires innovative thinking • Effective innovation requires a systematic approach • A variety of personality types are necessary • Reliability is a key feature “The Stone Age didn’t end because they ran out of stones” -Sheikh Yamani
  29. 29. The Innovation Group will give you the opportunity to network with like minded people and develop your understanding of Innovation.
  30. 30. The Innovation Group Has regular events and conferencing It will provide you with Articles and Tools and techniques and Enhance your knowledge.
  31. 31. Join the Group We, like you, have a Fascination for Innovation Join us, the Innovation Group, and take advantage of Networking activities and Knowledge sharing Join us at: http://asq.org/innovation- group/

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