ASQ's Social Responsibility discussion board moderator, Chad Vincent, explains SR, the upcoming ISO 26000 standard, and the vital role Quality can play in it's success. See the full audio version on ASQ's Knowledge Center.
Social Responsibility<br />March 2010 Update<br />Where We Are and Where We Are Going<br />
Responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behavior that:<br />contributes to sustainable development, including health and the welfare of society;<br />takes into account the expectations of stakeholders<br />is in compliance with applicable law and consistent with international norms of behavior; and<br />is integrated throughout the organization and practiced in its relationships<br />What is SR?<br />
Quality and SR<br /><ul><li>Customers and Stakeholders
Increasing significance of social responsibility (organization reputation) as a “buying” decision
Applicable to all areas of “business” activities
Continuous Improvement</li></li></ul><li>History<br />Profit in business comes from repeat customers, customers that boast about your product or service, and that bring friends with them.<br />We are here to make another world.<br />Quality Loss Function and<br />Robust Design<br />I have no patience with professional charity or with any sort of commercialized humanitarianism. The moment human helpfulness is systematized, organized, commercialized, and professionalized, the heart of it is extinguished, and it becomes a cold and clammy thing…A philanthropy that spends its time and money in helping the world do more for itself is far better than the sort which merely gives and thus encourages idleness.<br />
Quality Tools and SR<br /><ul><li>Technical Problem Solving and Root Cause Analysis
Fishbone (Ishikawa) Diagram, Pareto, Concentration Diagram, Process Map, etc.
Black Belt projects shifting to Environmental Issues
It was their SR to make sure that it does not happen. As a father and a quality professional, it is my SR to make sure to help it not happen to the next family.</li></li></ul><li>Conclusion<br /><ul><li>Due to the integration in all organizational activities, SR requires “Systems Thinking”
SR is voluntary, all guidance should be taken into account (out-of-the-box), not regulated
We all play a role in SR, either professionally or related to “Quality for Life”</li></li></ul><li>Join the Discussion<br />http://www.TheSRO.org/<br />http://www.asq.org/discussionBoards<br />http://www4.asq.org/qualityforlife<br />www.asq.org/standards<br />