Quality, Social Responsibility, and ISO 26000


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ASQ's Social Responsibility discussion board moderator, Chad Vincent, explains SR, the upcoming ISO 26000 standard, and the vital role Quality can play in it's success. See the full audio version on ASQ's Knowledge Center.

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Quality, Social Responsibility, and ISO 26000

  1. 1. Social Responsibility<br />March 2010 Update<br />Where We Are and Where We Are Going<br />
  2. 2. Responsibility of an organization for the impacts of its decisions and activities on society and the environment, through transparent and ethical behavior that:<br />contributes to sustainable development, including health and the welfare of society;<br />takes into account the expectations of stakeholders<br />is in compliance with applicable law and consistent with international norms of behavior; and<br />is integrated throughout the organization and practiced in its relationships<br />What is SR?<br />
  3. 3. Quality and SR<br /><ul><li>Customers and Stakeholders
  4. 4. Increasing significance of social responsibility (organization reputation) as a “buying” decision
  5. 5. “Triple Bottom Line” or 3P
  6. 6. People, Planet, Profit
  7. 7. Quality Tools, Methods, and Philosophy
  8. 8. Applicable to all areas of “business” activities
  9. 9. Continuous Improvement</li></li></ul><li>History<br />Profit in business comes from repeat customers, customers that boast about your product or service, and that bring friends with them.<br />We are here to make another world.<br />Quality Loss Function and<br />Robust Design<br />I have no patience with professional charity or with any sort of commercialized humanitarianism. The moment human helpfulness is systematized, organized, commercialized, and professionalized, the heart of it is extinguished, and it becomes a cold and clammy thing…A philanthropy that spends its time and money in helping the world do more for itself is far better than the sort which merely gives and thus encourages idleness.<br />
  10. 10. Quality Tools and SR<br /><ul><li>Technical Problem Solving and Root Cause Analysis
  11. 11. Fishbone (Ishikawa) Diagram, Pareto, Concentration Diagram, Process Map, etc.
  12. 12. Black Belt projects shifting to Environmental Issues
  13. 13. MBNQA
  14. 14. SR is one of 11 Core Competencies</li></li></ul><li>ISO and SR<br />
  15. 15. ISO and SR<br />
  16. 16. Why ISO 26000<br /><ul><li>The Missing “P”
  17. 17. Environmental Takeover
  18. 18. Increasing disparity of “What is SR”
  19. 19. Terminology
  20. 20. Regulation vs. SR (requirement vs. exceeding)</li></li></ul><li>ISO 26000 Scope<br /><ul><li>Provide guidance
  21. 21. concepts, terms and definitions
  22. 22. the background, trends and characteristics
  23. 23. principles and practices
  24. 24. core subjects
  25. 25. issues
  26. 26. integrating, implementing and promoting
  27. 27. identifying and engaging with stakeholders
  28. 28. communicating commitments and performance</li></li></ul><li>ISO 26000 Principles<br /><ul><li>Accountability
  29. 29. Transparency
  30. 30. Ethical behavior
  31. 31. Respect for stakeholder interests
  32. 32. Respect for the rule of law
  33. 33. Respect for international norms of behavior
  34. 34. Respect for human rights</li></li></ul><li>ISO 26000 Core Subjects<br /><ul><li>Organizational governance
  35. 35. Human rights
  36. 36. Labor practices
  37. 37. Environment
  38. 38. Fair operating practices
  39. 39. Customer issues
  40. 40. Community involvement and development</li></li></ul><li>ISO 26000 Core Subjects<br /><ul><li>Each core subject is broken down into:
  41. 41. Overview (define in context)
  42. 42. Principles and considerations
  43. 43. Decision-making processes and structure (including actions and expectations)</li></li></ul><li>ISO 26000 Integration<br /><ul><li>Guidance to integrate throughout the organization
  44. 44. Relationships
  45. 45. Understanding of SR and relevance
  46. 46. Assessing sphere of influence
  47. 47. Practices for integration
  48. 48. Communication
  49. 49. Enhancing credibility (trending)
  50. 50. Reviewing and improving
  51. 51. Voluntary initiatives</li></li></ul><li>ISO 26000 Extras<br /><ul><li>Table listing of international initiatives and what core subjects or principles they impact
  52. 52. Bibliography
  53. 53. ISO
  54. 54. International Labour Organization
  55. 55. UN policies</li></li></ul><li>ISO 26000-Where Are We?<br /><ul><li>Currently a DIS (draft international standard)
  56. 56. At the Enquiry stage awaiting a vote by the ISO bodies (i.e. US TAG) to become a FDIS (final draft international standard)
  57. 57. If approved, goes to all ISO member bodies for vote
  58. 58. If denied, goes back to the TAGs for changes
  59. 59. If approved by all ISO member bodies, then becomes published</li></li></ul><li>ISO 26000-Key Issues<br /><ul><li>Terminology
  60. 60. Applicability to all organizations
  61. 61. Guidance vs. regulation
  62. 62. Continuity
  63. 63. Accuracy of references
  64. 64. Prescriptive vs. subjective (contextual application)
  65. 65. 109 page document</li></li></ul><li>Why SR is Important<br /><ul><li>Example: Toyota
  66. 66. Response to initial adverse effect
  67. 67. Followed by additional issues
  68. 68. Reputation</li></li></ul><li>Why SR is Important<br /><ul><li>Example: MBNQA
  69. 69. Enron – financial accountability & Sarbanes-Oxley
  70. 70. Katrina – Emergency Preparedness</li></li></ul><li>Why SR is Important<br /><ul><li>Example: Government
  71. 71. Healthcare debate - transparency</li></li></ul><li>Why SR is Important<br /><ul><li>Example: Healthcare
  72. 72. Children’s hospital
  73. 73. Child (female) goes for “routine” surgery
  74. 74. Given pregnancy test as pre-op testing procedure
  75. 75. Lab Tech mistakenly hits incorrect button and receives false positive (and knew what they did)
  76. 76. Got distracted and forgot about mistake…
  77. 77. It was their SR to make sure that it does not happen. As a father and a quality professional, it is my SR to make sure to help it not happen to the next family.</li></li></ul><li>Conclusion<br /><ul><li>Due to the integration in all organizational activities, SR requires “Systems Thinking”
  78. 78. SR is more than Planet (think 3P)
  79. 79. SR is voluntary, all guidance should be taken into account (out-of-the-box), not regulated
  80. 80. We all play a role in SR, either professionally or related to “Quality for Life”</li></li></ul><li>Join the Discussion<br />http://www.TheSRO.org/<br />http://www.asq.org/discussionBoards<br />http://www4.asq.org/qualityforlife<br />www.asq.org/standards<br />
  81. 81. Thank You<br />Questions?<br />Chad Vincent<br />ASQ CQE, CRE, CMQ/OE, CSSBB<br />Lean Enterprise Division – Treasurer<br />ASQ SR Discussion Board Moderator<br />cevincent@suddenlink.net<br />