Collaborative Project – FP7- ICT- 2009 - 257886Mapping Knowledge Activities withSystem Operations to FosterInformation Systems for KnowledgeWorkKathrin Widmann, Isabella Seeber, and Ronald MaierSorrento, November 27, 2012
3HOW CAN WE MAP SYSTEM OPERATIONS WITHKNOWLEDGE ACTIVITIES WHILE MAINTAININGCONTEXTUAL INFORMATION?
Study Design & Procedure4 Qualitative content analysis of 28 textually described workprocesses from two medium-sized European organizations
Results5Number of Codes per Supra ActivitySelectionAcquisitionGenerationAssimilationEmission18246%154%Supra Activity8923%6115%4712%
Limitations7STUDY DESIGN Two organizations cannot represent the European market Interviewees for work practices only cover a fraction of theorganizations’ workforces and perspectives (Semi-) automated coding of system operations can be refined(e.g., synonyms, contextual conditions, vocabulary use)FRAMEWORK USED Activity stream standard is focused on social networkactivities Extend the knowledge value chain to cover all aspects ofknowledge work
Conclusion & Outlook8 The mapping of low-level system operations with high-levelknowledge activities was found feasible Knowledge activities can be described with multi-levelstructures building on existing frameworks Recognizing tasks from process instances to improveperformance of knowledge work Investigate co-occurrences of system operations as well ascorresponding knowledge activities Elicit activity patterns to provide a promising basis forrecommendations and adaptive IS
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