Optimising allocation of knowledge workers to learning measures for competence development
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ARISTOTELE presentation at MKWI 2012 at the multi-conference information systems (MKWI), the traditional forum of the German speaking information systems community. ...

ARISTOTELE presentation at MKWI 2012 at the multi-conference information systems (MKWI), the traditional forum of the German speaking information systems community.
The conference features a track for employing ERP software in teaching. Learn more on http://www.aristotele-ip.eu/

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Optimising allocation of knowledge workers to learning measures for competence development Optimising allocation of knowledge workers to learning measures for competence development Presentation Transcript

  • Collaborative Project – FP7- ICT- 2009 - 257886Optimising allocation of knowledgeworkers to learning measures forcompetence developmentGabriela WaldhartStefan ThalmannRonald Maier
  • AgendaMKWI 2012, Braunschweig28/2/2012-2/3/2012ARISTOTELE projectresearch questionconclusion & outlook HR developmentwork practicestudy designand outputmodel
  • ARISTOTELE Projectwork processes expertise community serviceskey performance indicators creativity of knowledge workers agilityof organizations team creation contentknowledgemanagementcollaboration patterns solid knowledgepersonalization competencies human resourcemanagement innovation semantics collaborativelearning ontologies collective intelligence knowledge work didacticmodels time to proficiency social collaborationadaptive systems personal working and learningenvironmentMKWI 2012, Braunschweig28/2/2012-2/3/2012
  • Study Design• 11 semi-structured interviews in two organisations• Open-ended questions covering the domains ofbusiness process management and HRM (competencemanagement, knowledge management, and innovationmanagement)• Interview partners represented key roles in theorganization (e.g. IT-department manager, projectmanager, HR manager)• Analysis with respect to an evaluation schemacomprising details on setting, actors, task goals, plans,evaluation, actions, and eventsMKWI 2012, Braunschweig28/2/2012-2/3/2012
  • Study Results• Eight knowledge work practices in the areas ofknowledge management, innovationmanagement and competence management• Basis for requirements elicitation process formodels, methodologies and tools5MKWI 2012, Braunschweig28/2/2012-2/3/2012
  • Work pracitce: HR DevelopmentMKWI 2012, Braunschweig28/2/2012-2/3/2012
  • Research QuestionWhich learning measures should beperformed by which worker to develop arequired competence?7MKWI 2012, Braunschweig28/2/2012-2/3/2012
  • Model8Task in aprojectCompetenceWorkerLearningmeasurehas and/or wants to improverequiresperformsdevelopsgets assignedMKWI 2012, Braunschweig28/2/2012-2/3/2012𝑿 𝑾,𝑴𝑷 𝑾,𝑪,𝑳𝑪𝒐𝒐𝒐 𝑾,𝑴𝑩 𝑪,𝑳…combination of knowledge,skills and attitudes.…one or a sum of e-learningcourses, workplace learning,formal or informal trainingsinside or outside theorganisation.…used to learning andimproving their competencesto solve their everydaycomplex, ill-structuredproblems.…one or a sum of e-learningcourses, workplace learning,formal or informal trainingsinside or outside theorganisation.
  • Model9Task in aprojectCompetenceWorkerLearningmeasurehas and/or wants to improverequiresperformesdevelopesgets assignedMKWI 2012, Braunschweig28/2/2012-2/3/2012𝑿 𝑾,𝑴𝑷 𝑾,𝑪,𝑳𝑪𝒐𝒐𝒐 𝑾,𝑴𝑩 𝑪,𝑳
  • Model10MKWI 2012, Braunschweig28/2/2012-2/3/2012𝑿 𝒘,𝒎𝑷 𝒘,𝒄,𝒍𝑪𝒐𝒐𝒐 𝒘,𝒎𝑩 𝒄,𝒍𝑈 = �𝒘=𝟏�𝒎=𝟏𝑈 = �𝒘=𝟏�𝒎=𝟏𝑿 𝒘,𝒎𝑈 = �𝒘=𝟏�𝒎=𝟏𝑿 𝒘,𝒎 ∗ (�𝒄=𝟏�𝒍=𝟏(𝑷 𝒘,𝒄,𝒍 + 𝑩 𝒄,𝒍) − 𝑪𝒐𝒐𝒐 𝒘,𝒎)
  • 𝑈 = �𝒘=𝟏�𝒎=𝟏𝑿 𝒘,𝒎 ∗ (�𝒄=𝟏�𝒍=𝟏𝑴𝑴𝑴𝑴𝑴𝑴𝑴 𝒎,𝒄,𝒍(𝑷 𝒘,𝒄,𝒍 + 𝑩 𝒄,𝒍) − 𝑪𝒐𝒐𝒐 𝒘, 𝒎) → 𝐦𝐦𝐦Model11MKWI 2012, Braunschweig28/2/2012-2/3/2012𝑈 = �𝒘=𝟏�𝒎=𝟏𝑿 𝒘,𝒎 ∗ (�𝒄=𝟏�𝒍=𝟏𝑴𝑴𝑴𝑴𝑴𝑴𝑴 𝒎,𝒄,𝒍(𝑷 𝒘,𝒄,𝒍 + 𝑩 𝒄,𝒍) − 𝑪𝒐𝒐𝒐 𝒘,𝒎) → 𝐦𝐦𝐦Target function1 �𝒘=𝟏� 𝑿 𝒘,𝒎 ∗𝒎=𝟏𝑴𝑴𝑴𝑴𝑴 𝒎 ≤ 𝑾𝑾𝑾𝑾𝑾 𝒄,𝒍 , ∀ 𝑾(2) 𝑿 𝒘,𝒎 ∗ 𝑾 𝒄,𝒍 = 𝑿 𝒘,𝒎 ∗ 𝑴𝑴𝑴𝑴 𝒄,𝒍 , ∀ 𝑾Constraints
  • Conclusion and Challanges• Competence determination– Assessing competences– Keeping competences up to date– Organisational competence development strategy• Cost and Benefit– Measurment of tangible and intangible benefits– Development of costs and benefit (linearity, non-linearity)– Assessment and weighting of personal benefits for workers• Worker’s allocation in project12MKWI 2012, Braunschweig28/2/2012-2/3/2012
  • Outlook• Evaluation of the model in a case study• Study knowledge work practices in humanresource development• Study decission processes in human recourcedevelopment<<meeting>> 13
  • Coordinator: Centro di Ricerca in Matematica Pura ed Applicata - CRMPA – Italyaristotele.info@crmpa.unisa.itThank youAny questions?