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Library eReader Lending Policies


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Highlights the most common Library practices for eReader lending. Also includes an overview and additional resources document; the eBook Reader Policies Spreadsheet, which contains links to policies, …

Highlights the most common Library practices for eReader lending. Also includes an overview and additional resources document; the eBook Reader Policies Spreadsheet, which contains links to policies, FAQs, user agreements, request forms, and other supporting materials; and the PLDS FY2011 eReaders and Tablets Spreadsheet, which lists the libraries that circulate this equipment in order of population (most to least).

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  • Wanted to choose a topic I was passionate about and that had a practical application for BECPL.
  • Saw this article and thought I could work on some of the logistics, so that when the Library’s ready to lend out eReaders, we’ll have a starting point.
  • The majority of the work I did went into the policies spreadsheet. I looked at 22 libraries, and I compiled the various components of what goes into their eReader lending policies, with the goal of determining common practices. Started broadly with case studies and Internet Research, and then I thought, where is there a list of libraries by population, so I could research those libraries comparable in size and scope to BECPL – PLDS (Talk about what PLDS is, and show briefly.)
  • I started off doing traditional research, and ended up going right to the source.Last 3 to a lesser extent.
  • Kindles most popular eReaders by far in general, followed by Nooks and Sony Readers, and these are the 3 most popular offered by libraries (Nook is most often offered.)3M new, and different because content online (doesn’t require downloads). NYPL made a deal with them and Penguin for 3M Cloud Library in August. Not sure if this will include eReader lending. Kobos lesser known device.iPads – Ideal lending situation, but this is a different category because they’re not just read e-content, but also to create it. And they are more expensive ($700 versus Kindle $79), so good to start small and expand.
  • Although I think the best models are those that allow you to pickup and return at any Library rather than picking up at a specific location and having to return to that specific location.
  • A few libraries also have penalties for returning to locations other than the owning library.
  • Didn’t dig too deeply into financials, but if I saw who funded the programs, I took note.
  • Transcript

    • 1. Library eReaderLending Policies Angela Pierpaoli Technology Support Librarian Buffalo and Erie County Public Library Presented July 10, 2012
    • 2. Article in Clarence Bee – Lifestyles
    • 3.  eBook Reader Policies Spreadsheet PLDSFY2011 eReaders and Tablets Spreadsheet Overview and Additional Resources DocumentResearch Process – Click to View
    • 4.  Library websites eReader lending policy pages FAQ pages Designated website pages devoted to eReader/eBooks programs User Agreements Request Forms Library Catalogs Flyers Webinars Case studiesWhere Did I Get My Information?
    • 5. Policy Componentsand Common Practices
    • 6. Most Common Kindles Nooks Sony Readers To a Lesser Extent 3M Kobo iPadsRecommendations – Kindle (if we could only choose 1 right now), mix would be better, keep an eye on 3M, and look at iPads down the roadTypes of Readers
    • 7. Most Common 18 and older (some policies allow teens to checkout if legal guardian accepts liability) Library card in good standing Need photo ID and library card at checkout Only 1 per household Stipulation to refuse services to anyone who abuses equipment or doesn’t follow policies (consistently late, uses bookdrop, etc.)Who Can Checkout
    • 8. Many libraries have user agreements that patrons have to sign. Not only do they have to agree to the policies, but it also allows staff to go over replacement costs and other significant repercussions of losing, damaging, not returning equipment. (Benefits patron as well as library).User Agreements
    • 9.  While a few libraries have request forms, or patrons have to request in person, most common to put holds on device records in Catalog. Equipment most often available for pickup at Front Desk/Welcome Desk/Service Desk, sometimes Circulation Desk, or Computer Help Desk Pilot projects sometimes start with select rather than all branches.Where To Request Equipment
    • 10. Most Common Pre-loaded with popular or classic titles, or themes Most often in Catalog Bib record under Added Author and/or Added Title, although lists sometimes on website.To a Lesser Extent Blank. The libraries that offered this tended to have the Overdrive service, and returned devices to default settings upon check-in. Some libraries offered a combination of pre- loaded and patron-added content, which offers the most flexibility to patrons.Pre-Loaded or Patron-AddedContent
    • 11.  Checkout typically 14 or 21 days Most don’t allow renewals. Late fees $1-2 per day, sometimes $5 Most libraries do not allow return to bookdrop. Most libraries charge full replacement cost for lost/damaged items, sometimes including a processing fee.Circulation Policies
    • 12. Most Common Device itself Carrying case Cover USB Adapter Power Cord Instructional Guide If pilot, sometimes a survey that has to be filled out and returned as part of user agreementAccessories
    • 13.  Library Foundation Friends Groups Institute of Museum and Library Services/Federal Library Services and Technology Act (LSTA) funds Private Donations Partnerships with eReader vendors Government GrantsFunding
    • 14.  iPad program (L.E. Phillips Memorial Library) Must be willing to spend time learning to use the device with a staff member prior to check-out (15 minutes). (Broward County) Nook Book Club Kids (Durham County) Accessibility issues. Nook Simple Touch lawsuit (Free Library of Philadelphia) Best documentation for other libraries (Sacramento)Unique Cases