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Building the new model: Ernie Schreiber Powerpoint

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Powerpoint presentation of Ernie Schreiber, Editor for Content Development of Lancaster Newspapers Inc., for the "Building the new model" panel of the APME Conference on Oct. 20, 2010 at the Poynter ...

Powerpoint presentation of Ernie Schreiber, Editor for Content Development of Lancaster Newspapers Inc., for the "Building the new model" panel of the APME Conference on Oct. 20, 2010 at the Poynter Institute in St. Petersburg, Fla.

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Building the new model: Ernie Schreiber Powerpoint Building the new model: Ernie Schreiber Powerpoint Presentation Transcript

  • An experiment with metered pay
    Test: Ask out-of-market, non-subscribers to pay for reading more than seven obituary pages per month.
  • Lessons Learned: Traffic
    Downside: In forecasting subscribers or revenue, analytic programs can overestimate “unique” users.
    Using Scout Analytics, we discovered that other widely-used analytics programs, as well as user cookie deletion, had overstated our unique readers by 10 times or more.
    2) Upside: There was no loss of online readership with a metered model.
    Because occasional readers – who account for the majority of page views – never hit the pay wall, there has been no loss of readership. Surprisingly, there has been a sustained gain of readership.
  • Lessons Learned: Traffic, cont.
    • Traffic to obits.lancasteronline.com for the 9-week period, July 12 – Oct. 15, compared to comparable period in 2009:
  • Lessons Learned: Reaction
    3) Reader complaints were surprisingly small.
    • For every five successful subscriptions, we received one complaint.
    • Half of complaints were technical in nature and easily resolvable.
    • The other half were annoyed or angry that we would charge for content that had been free.
    • We responded to each, explaining that we could not give away a product that cost money to produce.
    • That won over 9% of the complainers as subscribers.
  • Lessons Learned: Strategies
    Don’t worry about trying to define your unique content. Allow readers to define what is important content for themselves.
    5) Find a way to avoid cookie-based identification of readers.
  • Contacts:
    Ernie Schreiber eschreiber@Lnpnews.com LancasterOnline.com 717-291-8750
    Matt Skibinski Matthew.Skibinski@journalismonline.comPress+ 212-332-6408
    Greg Chagarischagaris@outsellinc.comScout Analytics 650-342-7123