Bringing New Participantsinto the Planning ProcessResearch sponsored by the Federal Transit AdministrationOffice of Resear...
Making communities more walkable in cities and towns acrossMassachusetts since 1990
Research focusDevelop and test techniques to broaden transit users’   participation in planning by•  Identifying transit u...
How do we know people are missing fromthe planning process?•  We looked at a sample area with a number of projects –   mos...
Transportation planning projects in Boston
Jamaica Plain as a study area•  38,000 residents•  38% use public transit; access mode - walking•  11% walked to work•  Du...
Comparing projects in and around Jamaica Plain
Public participation can unintentionallyexclude many community members. Why?•  Meetings are too frequent & too demanding o...
Who do we want to reach to understandhow to improve transit?•    Current, frequent users of a service•    Mix of income gr...
When in a planning process can participationmake a difference? And when are peoplelikely to participate? •  When a plannin...
JP Studies underway: MBTA Route 39•  Consolidation of bus stops•  New bus shelter program•  Curb extensions•  Improved spe...
JP studies underway: Centre/South Streets•  Bus stop improvements•  Reconfiguration of 2 local business areas•  New street...
How we looked for new participants•  Targeted transit users where they are•  Looked for people willing to listen a few mom...
What we testedA.   Presentations at local community meetingsB.   Walking auditsC.   Short on-street, in-person surveysD.  ...
A. Presentations at local communitymeetings•  Professional or business organizations•  Neighborhood meetings•  Outdoor com...
Conclusions from presentations•  Community meetings attract the “regulars”•  Neighborhood meetings do not represent all re...
B. Walking Audits•  Professional and business organizations•  Neighborhood groups•  Attendees at community events
Conclusions from walking audits•  On-street audits require active participation of   community groups – very difficult to ...
C. Short on-street, in person interviews•  Tested use of standard paper interview forms•  Tested use of an iPad for novelt...
iPad Survey•  Location•  Gender•  Age•  Race•  Language•  Whether or not they   ride Route 39•  Level of knowledge   about...
Conclusions from short interviews•  Lack of interest – people may not see interviews as   useful ways to register opinions...
D. Door-to-door business interviews•  100% sample in Centre/South corridor•  Informal, unscheduled, drop-in interviews•  S...
Board used in business interviews
Conclusions from business interviews•  Positive response•  Inclusiveness appreciated•  Business hours respected•  Many sug...
Lessons in business interview techniques•  Targeted effort can reach merchants and business people•  Reached a mix of mana...
Geographyof interactions
Interactionsby Time of Day
E. Walk-by-visioning – hands-on interaction•    Interactivity is novel, generates interest•    Low cost, low tech•    Simp...
Questions used in Walk-By Visioning•  Your personal preferences for types of improvements•  Your thoughts about city impro...
Walk-By Visioning elements
Walk-By Visioning elements
Walk-By Visioning elements
Walk-By Visioning elements
Walk-By Visioning elements
Walk-By Visioning elements
Walk-By Visioning: Elements on the boards
Walk-By Visioning in action
Walk-By Visioning: Votes on elements
Walk-by Visioning: Sample results
Walk-by Visioning: Sample results
Conclusions from Walk-By Visioning exercises•    Brings in new participants•    Low-key politically•    Low costs (primari...
Evaluation of using the techniquesNeighborhood meetings•  Relatively few individual participants reachedWalking audits•  F...
Key lessons learned•  Informal interviews and walk-bys are less exact and costly   than surveys, but reach more people and...
Key lessons learned, continued•  Informal interviews and walk-by visioning can be carried   out with minimal staff time•  ...
Key lessons learned, continued•  Informal interviews are non-threatening and anonymous•  Not much time required of partici...
For further information:Wendy Landman, Executive Directorwlandman@walkboston.orgwww.walkboston.org617-367-9255
Walk By Vision - p1
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Transcript of "Walk By Vision - p1"

  1. 1. Bringing New Participantsinto the Planning ProcessResearch sponsored by the Federal Transit AdministrationOffice of Research, Demonstration and InnovationU.S. Department of Transportation
  2. 2. Making communities more walkable in cities and towns acrossMassachusetts since 1990
  3. 3. Research focusDevelop and test techniques to broaden transit users’ participation in planning by•  Identifying transit users who are not ordinarily involved in formal planning processes•  Eliciting their opinions on public agency plans
  4. 4. How do we know people are missing fromthe planning process?•  We looked at a sample area with a number of projects – mostly recent or still underway
  5. 5. Transportation planning projects in Boston
  6. 6. Jamaica Plain as a study area•  38,000 residents•  38% use public transit; access mode - walking•  11% walked to work•  During 6 recent planning efforts only 15 – 20 regular appointed or volunteer participants•  Demographic, economic and cultural mix of the neighborhood was not represented
  7. 7. Comparing projects in and around Jamaica Plain
  8. 8. Public participation can unintentionallyexclude many community members. Why?•  Meetings are too frequent & too demanding of continuous participation•  Information can be too technical and too difficult to follow for occasional participants•  Meetings may be difficult to attend for affected transit users (evenings, requiring long transit trips)•  Meetings may be uncomfortable for non-English speakers
  9. 9. Who do we want to reach to understandhow to improve transit?•  Current, frequent users of a service•  Mix of income groups•  Mix of ages and cultures•  Riders wanting better access•  Businesses profiting from transit service
  10. 10. When in a planning process can participationmake a difference? And when are peoplelikely to participate? •  When a planning process is underway for imminent changes •  When an issue is well publicized •  When there is heightened public interest in planning due to differences of opinion
  11. 11. JP Studies underway: MBTA Route 39•  Consolidation of bus stops•  New bus shelter program•  Curb extensions•  Improved speeds on whole route
  12. 12. JP studies underway: Centre/South Streets•  Bus stop improvements•  Reconfiguration of 2 local business areas•  New street furniture•  New crosswalks
  13. 13. How we looked for new participants•  Targeted transit users where they are•  Looked for people willing to listen a few moments•  Deliberately included non-English speakers•  Deliberately drew out those less sophisticated about the public participation process•  Went to people on their way to work
  14. 14. What we testedA. Presentations at local community meetingsB. Walking auditsC. Short on-street, in-person surveysD. Door-to-door merchant interviewsE. Walk-By Visioning – an interactive process
  15. 15. A. Presentations at local communitymeetings•  Professional or business organizations•  Neighborhood meetings•  Outdoor community events
  16. 16. Conclusions from presentations•  Community meetings attract the “regulars”•  Neighborhood meetings do not represent all residents•  Business organization meetings do not attract all merchants•  Little interest in discussing process issues•  Participants tend to focus on service issues
  17. 17. B. Walking Audits•  Professional and business organizations•  Neighborhood groups•  Attendees at community events
  18. 18. Conclusions from walking audits•  On-street audits require active participation of community groups – very difficult to obtain•  Consolidation of bus stops and the condition of walking routes not sufficiently compelling to generate interest•  Adding basic audit questions in interviews with local merchants was very useful
  19. 19. C. Short on-street, in person interviews•  Tested use of standard paper interview forms•  Tested use of an iPad for novelty•  Very short interviews – “the bus is coming!
  20. 20. iPad Survey•  Location•  Gender•  Age•  Race•  Language•  Whether or not they ride Route 39•  Level of knowledge about the study•  If they own a car•  What other transit routes they use
  21. 21. Conclusions from short interviews•  Lack of interest – people may not see interviews as useful ways to register opinions•  Some people are threatened by forms•  Non-English speakers were most wary - very few participated•  Bus riders are in a hurry, distracted•  iPads were of no interest•  Bus stops have promise to reach new participants
  22. 22. D. Door-to-door business interviews•  100% sample in Centre/South corridor•  Informal, unscheduled, drop-in interviews•  Spoke with any representative of the business, not necessarily the owner•  Minimal questions: are you aware…?•  Open-ended conversation•  Illustrations from city’s planning process
  23. 23. Board used in business interviews
  24. 24. Conclusions from business interviews•  Positive response•  Inclusiveness appreciated•  Business hours respected•  Many suggestions for improved crosswalks; few for improved street furniture and landscaping•  Some get info from informal network•  Great opportunity to tell people what’s going on
  25. 25. Lessons in business interview techniques•  Targeted effort can reach merchants and business people•  Reached a mix of managers, owners, staff•  Merchants cannot leave businesses for meetings – so going to them is essential to involve them•  Interviews that take place at stores/businesses get great responses•  Many fewer scheduling issues because these were drop-in interviews•  Low cost: 2 two-person teams = 20 interviews/afternoon
  26. 26. Geographyof interactions
  27. 27. Interactionsby Time of Day
  28. 28. E. Walk-by-visioning – hands-on interaction•  Interactivity is novel, generates interest•  Low cost, low tech•  Simple to administer•  Easily replicable in other settings•  People can be randomly selected if desired•  Lively displays attract more people•  Non-threatening, easy to vote•  Anonymous, no record of participants’ names
  29. 29. Questions used in Walk-By Visioning•  Your personal preferences for types of improvements•  Your thoughts about city improvement proposals•  Your vote for preferences
  30. 30. Walk-By Visioning elements
  31. 31. Walk-By Visioning elements
  32. 32. Walk-By Visioning elements
  33. 33. Walk-By Visioning elements
  34. 34. Walk-By Visioning elements
  35. 35. Walk-By Visioning elements
  36. 36. Walk-By Visioning: Elements on the boards
  37. 37. Walk-By Visioning in action
  38. 38. Walk-By Visioning: Votes on elements
  39. 39. Walk-by Visioning: Sample results
  40. 40. Walk-by Visioning: Sample results
  41. 41. Conclusions from Walk-By Visioning exercises•  Brings in new participants•  Low-key politically•  Low costs (primarily staff ), easy set-up•  Many willing participants•  No commitment, no threats•  Participation can be kept anonymous
  42. 42. Evaluation of using the techniquesNeighborhood meetings•  Relatively few individual participants reachedWalking audits•  Few willing to devote time to field workBus stop interactions•  Informal surveys require little time from intervieweesMerchant interviews •  Reached all local merchants brings in new voicesWalk-By Visioning  •  Reached many new people reached, bridged language gaps
  43. 43. Key lessons learned•  Informal interviews and walk-bys are less exact and costly than surveys, but reach more people and include more diversity•  Informal techniques and walk-bys may be more enjoyable for people than formal surveys and were enthusiastically received•  Multi-lingual materials should be created to reach non- English speakers
  44. 44. Key lessons learned, continued•  Informal interviews and walk-by visioning can be carried out with minimal staff time•  Informal interviews can be taken anytime to supplement a planning study – before, during or after a study, and prior to final decisions•  Techniques can evolve from fieldwork. The Walk-By Visioning exercise emerged to address some of the limitations of the bus-stop interviews
  45. 45. Key lessons learned, continued•  Informal interviews are non-threatening and anonymous•  Not much time required of participants - no more than 15 min•  No special equipment, technology or training is necessary•  Less expensive than formal meetings•  Preference/priorities obtained with photos, maps, brief discussions•  Limited number of questions is essential for clarity
  46. 46. For further information:Wendy Landman, Executive Directorwlandman@walkboston.orgwww.walkboston.org617-367-9255

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