Japanese Culture - HO REN SO - PDCA cycle training is conducted by Anubha. She is training in quality to corporates on TQM, PDCA, Six Sigma, 5S, Culture for last 10 years www.prismphilosophy.com 919818446562 training@prismphilosophy.com

1. HO-REN-SO
PDCA CYCLE
1
TRAINER & FACILITATOR
Anubha Walia
anubhawalia@gmail.com, anubhawalia.wordpress.com

2. A LITTLE ABOUT ME
Professional Stats
12+ years in Corporate
4+ years with Prism Trainings
DDI USA, MindGym UK, AIM Australia,
TTT, QAI Certified
!
Personal Interests
I love Dancing, Travelling & watching
movie
Now, I coach young Generation on
Persona development
I do Blogging
(anubhawalia.wordpress.com)
2

3. www.prism-global.org, anubhawalia@gmail.com, Twit @anubhamaurya
3
HOKOKU Report
RENRAKU Communicate
SODAN Consultation

4. www.prism-global.org
Ho
4
• Houkoku is reporting the progress of a given
activity or task. Facts, methods and objective
are the three main points that need to be
communicated
• Emphasize 5W+2H - What-who-when-where-why
+ how-how much / many.
• Japanese Culture Tip: First Progress than Result

5. www.prism-global.org
Ren
5
• Renraku is contact / communication /
updating related work and usually involves
cross / inter department communication
• With renraku, we can get a lot of input and
be able to look at a problem more
holistically
• Japanese Culture Tip: if problems occur
within the company, even if they occur in
other parts we still have to be responsible
to bear the consequences...

6. www.prism-global.org
So
6
• Soudan is consultation between us with
superiors, especially when we have
problems in our work
• It is not just big problems, but also the
potential for problems that is worth
consulting
• Japanese Culture Tip: Japanese bosses
usually want to know everything we do,
sometimes to trivia...

7. www.prism-global.org, anubhawalia@gmail.com, Twit @anubhamaurya
PDCA
7

8. www.prism-global.org
PDCA / The Deming Cycle
8
Customer Satisfaction
Plan Do Check Act
• Plan: study current situation
• Do: implement plan on trial basis
• Study: determine if trial is working
correctly
• Act: standardize improvements

9. www.prism-global.org, anubhawalia@gmail.com
Plan Phase
Plan
Do
Check
Act

10. www.prism-global.org, anubhawalia@gmail.com
Do Phase
• How do we implement our
plan?
✓ Implement Plan
✓ Monitor
✓ Adjust
✓ Communicate
Plan
Do
Check
Act

11. www.prism-global.org, anubhawalia@gmail.com
Do Phase: Communicate through HoRenSo

12. www.prism-global.org, anubhawalia@gmail.com
Check Phase
• How did we do?
✓ Evaluate results
✓ Evaluate process
✓ Communicate
Plan
Do
Check
Act

13. www.prism-global.org, anubhawalia@gmail.com
Plan
Do
Check
Act
• Reflection Meetings
✓ Common way to wrap up a project that has ended
✓ Stakeholders meet and review the project from
beginning to end
✓ Discuss summarized outcome of the project
• Final Report
✓ Feedback from customers
✓ Improvements (Kaizen) against former standards
✓ Circumstantial causes vs. process causes
Check Phase:
Communicate

14. www.prism-global.org, anubhawalia@gmail.com
Plan
Do
Check
Act
• How do we improve?
✓ Resolve Issues
✓ Standardize
✓ Kaizen
✓ Communicate
Act Phase

15. www.prism-global.org, anubhawalia@gmail.com
Act Phase:
Communicate
Plan
Do
Check
Act

16. www.prism-global.org, anubhawalia@gmail.com
ISHIKAWA 7 Quality Tools

17. anubhawalia.wordpress.com