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Quality manual of vsp madhur & sunny

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  1. 1. Page 1 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00 VISAKHAPATNAM STEEL PLANT (VSP) (RASHTRIYA ISPAT NIGAM LIMITED) QUALITY MANUAL Submitted by Sunny Gupta (QR1101) Madhur Rawat (QR1105) Indian Statistical Institute, Kolkata Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  2. 2. Page 2 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00 1. GENERALThe basic objective of this documentation is to provide a brief information regardingcompany commitments towards its quality management system specifying requirementsas per international standards.To achieve this, our company--a) demonstrates its abilities to consistently provide products that meet customer and application statutory and regulatory requirements ,andb) is committed to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements. Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  3. 3. Page 3 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/001.1) COMPANY”S NAME VISAKHAPATNAM STEEL PLANT (RASHTRIYA ISPAT NIGAM LIMITED),VISAKHAPATNAM ADDRESS VISAKHAPATNAM STEEL PLANT (VSP) Dr. V. Phaneendrudu Dy. General Manager Email : drphani@vizagsteel.com Website: www.vizagsteel.com Tel: +91 - 891 - 2515854 (Off) +91 - 891 - 2518017 (Fax) Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  4. 4. Page 4 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/001.2) INTRODUCTIONWith a view to give impetus to the industrial growth and to meet the inspiration of the peoplefrom the south India, government of India decided to establish a integrated steel plant in publicsector at Visakhapatnam (Andhra Pradesh).Seeds were thus sown for the construction of the modern sophisticated steel plant having annualcapacity of 3.4 million tonnes of hot metal. In February 1981 the contract was signed withUSSR(now Russia) for preparation of working drawings for Coke Ovens, Blast Furnace andSinter Plant. The blast furnace foundation was laid with first mass concreting in the project inJanuary 1982. The construction of township also started. It has the deepest port and is one of theprincipal outlets for countrys exporting Iron ore.Vizag Steel Plant is the only Indian shore-based steel plant, and it has massive land, up to 19,000acres (7,700 ha), and is poised to become up to 20 MT in a single campus.Since VSP is accredited with ISO 9001:2000 Quality Management System Standard, all saleableproducts of Visakhapatnam Steel Plant come under the ISO umbrella.At VSP IS0:14001 has been awarded for Environment Management System in the Plant. It is theonly integrated steel plant in the country to be certified for ISO 9001:2000, ISO 14001:2004 andOSHAS 18001:1999Location: The plant is located in Visakhapatnam City, which is on the coast of Bay of Bengal.Visakhapatnam city is an important commercial center of Andhra Pradesh.PRODUCTS:1) Wire rods (TMT, Plain & Ribbed)2) Merchant Products(Angles, Channels, Round & TMT bars)3) Beam, Billets, Bloooms4) Reinforce bars5) Plates (up to 3600 mm wide) Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  5. 5. Page 5 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00Turnover: The total turn over of this company is reported at last fiscal year (2010-11)around Rs 11,500 Crores .Manpower:The total manpower of VSP is about 17000 strong trained personnel.Future Plan:VSP is committed to harness its growth potential at its best and sustain profitable growth and todeliver high quality and cost competitive products and be the first choice of customers. To createan inspiring work environment to unleash the creative energy of people and to achieveexcellence in enterprise management. To be respected corporate citizen, ensure clean and greenenvironment and develop vibrant communities around us. In line with the vision in NationalSteel Policy envisaging 124 MT steel by 2019-20, Vizag Steel is also planning to expand it’scapacity from 3.6 MT to 6.3 MT. After considering the buoyancy in domestic steel market forlong products, which is the product mix of VSP and the high acceptance of VSP’s brand imagein the market, an expansion plan has been proposed. Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  6. 6. Page 6 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/001.3) TABLE OF CONTENTS Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  7. 7. Page 7 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/001.4) Section No. Description ISO 9001 Clause 1 GENERAL --- 1.1 Company’s Name and Address --- 1.2 Introduction --- 1.3 Table of Contents --- 1.4 Manual Distribution 4.2.3 1.5 Definitions and Abbreviation 2, 3 2 SCOPE & EXCLUSIONS 1.2 3 PROCESS MANAGEMENT APPROACH 4.1 4 QUALITY MANAGEMENT SYSTEM 4 4.1 Documentation Structure 4.2.1, 4.2.2 4.2 Control of Documents 4.2.3 4.3 Control of Records 4.2.4 5 MANAGEMENT RESPONSIBILITY 5 5.2 Quality Policy 5.3 5.3 Quality Planning 5.4 5.4 Responsibility and Authority 5.5.1 5.5 Management Representative 5.5.2 5.6 Internal Communication 5.5.3 5.7 Management Review 5.6 6 RESOURCE MANAGEMENT 6 6.1 Competence, Awareness and Training 6.2 6.2 Infrastructure and Work Environment 6.3, 6.4 7 PRODUCT/SERVICE REALISATION 7 7.1 Planning of Service Realization 7.1 7.2 Determination and Review of Requirements Related to Service 7.2.1, 7.2.2 7.3 Shareholder/ Investor Feedback and Complaints 7.2.3 7.4 Design and Development 7.3 7.5 Purchasing 7.4 7.6 Control of Production and Service Provision 7.5.1 7.7 Validation of Production/Service Process 7.5.2 7.8 Identification and Traceability 7.5.3 7.9 Preservation of Product 7.5.5 7.10 Control of Monitoring and Measuring Devices 7.6 8 MEASUREMENT, ANALYSIS AND IMPROVEMENT 8 8.1 Customer satisfaction 8.2.1 8.2 Internal Quality Audit 8.2.2 8.3 Monitoring and Measuring of Processes and Product. 8.2.3, 8.2.4 8.4 Control of Nonconforming Product/Service 8.3 8.5 Analysis of Data 8.4 8.6 Continual Improvement 8.5.1 8.7 Corrective Action 8.5.2 8.8 Preventive Action 8.5.3 Annexure-1 PDF AND Process Map --- Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  8. 8. Page 8 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00 MANUAL DISTRUBUTIONSoft copy through Local area network shall be provided to following personnel:Sl.No. Copy Copy Holder1. Hard copy Chairman cum Managing Director2. Hard copy Auditor3. Master copy Management Representative (MR)4. Departmental copy HOD of individual departmentsFinance Director, Head - Human Resources, Sales Manager, Production Manager, MarketingManager, Purchase ManagerNOTE: Furthermore, the Management Representative (MR) may issue uncontrolled copies toany other person after obtaining prior permission of the Managing Director.The master copy (Hard Copy) shall be held by the MR and shall not have any copy number. Thiscopy shall bear original signatures, and shall be printed on sheets bearing the company logo.1.5) DEFINITION Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  9. 9. Page 9 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00Controller of Document : Management Representative, who will be responsible for controlling and issuing a particular document.Customer : Who take a service or use the product produce from company.Customer Process : A process that receives inputs in the form of materials or information from another process is called the customer of the supplying process.Direct Process for Service : A process which is directly involved in theRealization delivery of specific service to Customers is called a direct process.Document : A document is an entity within the Quality Management System that needs to be maintained at a known revision status.Internal Quality Auditor : Person within the company, who is having the Competence to conduct internal quality audit of the developed QMS.Internal Customers : An internal department, which receives materials/Services from another department is called internal Customer of the supplying department.Process : A process consists of an activity or a set of interrelated activities, intended to transform one or more inputs at least one of which represent customer requirements into one or Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  10. 10. Page 10 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00 more outputs that represents solutions from internal or external customer’s point of view.Supplier Process : A process that supplies inputs to another process in the form of materials or information is called the supplier of the receiving process.For all other quality related terms, definitions listed in ISO 9000: 2005 are applicable. AbbreviationSL ExplanationNo.1. QMS Quality Manual system2. QP Quality Process3. PO Process Map4. MR Management Representative5. ISO International organization of standard6. VSP Visakhapatnam Steel Plant7. OC Organization Chart8. CRM Customer Relationship Management9. R&D Research and Development10. TS Technical specification11. PFD Process flow diagram Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  11. 11. Page 11 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00 2. SCOPEApart from steel production,VSP is also engaged in production of other byproducts such as Tar,Pitch, Chemicals like Benzoyl (and its product), Ammonium Sulphate, Methanol, Ethanol etc.The scope of this quality management system restricted to production and distributionof desired specific quality steel products. EXCLUSIONSThe Research & Development of organization is based on only verification and validation ofproducts produced at different stages of different process to get the specific required propertiesrather than designHence, the requirements of design and development planning (clauses 7.3.1 of ISO 9001: 2008)is, consequently, not applicable and have been excluded from the scope of the QualityManagement System. 3. PROCESS MANAGEMENT APPROACH1. The scope of this quality system includes: • Systematic approach for providing service to the Shareholders/Investors at the same time ensuring compliance with the regulatory requirements framed under different statutes from time to time. • Systematic approach for collection and compilation of data obtained through various routes like internal quality audit process and process measurement system; Shareholder satisfaction measures and Shareholder/Investor complaints and consequent planning for improvements. The process of measuring shareholder satisfaction includes obtaining feedback from the Shareholders/Investors. • To identify and provision of resources in terms of adequately skilled manpower, infrastructure and work environment. • To manage activities including designing the organisational structure; defining the responsibilities and authorities; communicating the goals and procedures to concerned functions and defining as well as reviewing quality policy and objectives. • Supporting activities like control of documents and control of records. Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  12. 12. Page 12 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00The major processes required for effective implementation of this quality management systemhave been identified. These processes have been divided into four major categories, viz. • Direct processes for Product Realisation, • Support processes for identification and provision of resources, • Measurement processes and • Management processes. These four categories have been identified keeping in view the four major categories identified by ISO 9001: 2008, namely, management activities, provision of resources, product realisation/service provision and measurement. The major processes in VSP are:PurchaseStorageProductionInspectionMaintenanceMarketingSalesTraining and AwarenessMajor Process Associated with the Production of final Steel /Stainless Steel Products are-Metallurgical Coke MakingSinteringIron MakingSteel MakingContinuous CastingRolling Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  13. 13. Page 13 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00Direct Process: Iron Making, BOF, Argon Rinsing, AOD/VOD, DegassingIndirect Process: Making Metallurgical coke, Procurement, Mineral dressing, Maintenance ofMachines.Management Process: Training & Recruitment, Marketing & Sales, Internal Audit, FinanceThe process maps of the above processes are available in Annexure-1. 4. QUALITY MANAGEMENT SYSTEM4.1) DOCUMENTATION STRUCTUREThis manual contains documented statements of our quality policy and quality objectives andreferences documented procedures required by ISO 9001:2008 and other documents needed toensure effective planning, operation and control of our key QMS processes.The level and type of QMS documentation established for our business is continually reviewedto ensure it remains appropriate for the complexity and interaction of our processes and thecompetence of our employees. QMS documents and data may be in hard copy or electronicmedia. QMS documentation includes this quality manual, process maps and other internal andexternal documents and data needed to manage, perform or verify work affecting productquality.We also issue and control work instructions, job descriptions, and other internal and externaldocuments and data as appropriate and needed to effectively manage our QMS.The quality manual is that part of our QMS that defines the scope of our QMS anddocuments the policy, procedures and processes needed to implement our quality policy andachieve our quality objectives. This manual also documents justifications for exclusionsfrom ISO 9001:2008 requirements and defines the overall sequence of and interactionbetween our key QMS processes.Revision / Issue NumberingTo start with every document shall have issue number one and revision number zero.Whenever the contents of a page are modified, the revision number shall be incremented byone. When several documents (or sections) of same category have different revisionnumbers, issue number of all these documents shall be incremented by one and the revisionnumber of all the entire set shall be set to zero. The MR shall have the authority to decideabout bringing out a new issue. Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  14. 14. Page 14 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00Format of DocumentAll pages of the internal document shall bear the issue number and revision number, signaturesof the controlling as well as approving authority and a “CONTROLLED COPY” stamp. Thepages shall be numbered as page x of n where n is the total number of pages in the relevantsection and x is the page serial number.4.2) CONTROL OF DOCUMENTSThis procedure aims at ensuring that all documents and data, including the ones of externalorigin are identified and controlled. Control shall include• Ensuring that all documents and data are reviewed and approved properly, and pertinent copies of appropriate documents should be made available at all points of usage.• The formulation of a system for withdrawal or identification of obsolete documents to prevent unintentional usages.Identification of all DocumentsThe Master list of all documents should be maintained by MR. The master list should indicatethe name of the document, controller, approving authority and revision status.Master Copy of DocumentsA master copy has to be maintained for every internal document. The master copy should bearoriginal signatures of the controller and approving authority of the document. Theprevious/obsolete master copies should be destroyed or can be stamped “OBSOLETE”. For eachexternal document the copy maintained by the respective controller shall be treated as mastercopy.Review and Approval of DocumentsThe Quality Manual should be reviewed and approved before being issued. Unless specifiedotherwise, reviewer and approving authority of a document should be the same. The part Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  15. 15. Page 15 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00specified as "Approved By" in the documents identifies the approving authority.Whatever be thechange in the document should be incorporated on the master copy and the old copy (orappropriate pages ofthe old copy) should be stamped “OBSOLETE” or should be destroyed. The modifieddocuments shall also be reviewed and approved before issue.For the external documents the copy received shall be treated as approved copy.Identification of Revision / Status of AmendmentAn amendment sheet must be maintained with every internal document, including the mastercopy. Whenever a change is made, the reason and nature of change must be recorded in theamendment sheet. At the time of issue, the controller should include updated amendment sheet inevery copy circulated ensuring maintenance of the revision history.The date of receipt shall be maintained for external documents to indicate the latest revisionstatus.4.3) CONTROL OF RECORDSMaster ListA master list of all records has to be be prepared and maintained by the ManagementRepresentative. This list should identify each record, revision status of record format, theoriginating document, the form of maintenance and the retention period. The form ofmaintenance shall specify whether the record will be maintained as loose sheets filed, boundregisters or as computer files.All records must be maintained for the retention period specified and may be dispositional uponthe end of this period at the discretion of the MR. The retention period should take care of legalrequirements, if legal process demands. Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  16. 16. Page 16 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00Filing, Storage and MaintenanceWhatever records which are maintained as loose sheets filed, the file should clearly be markedindicating the records stored in the file. In case of register,the name and content of the registershould be clearly stated. Some records has to be managed as soft copy.Whenever a file which contains more than one type of record, it should be indexed to allow easyretrievability.And further, the name of each record must be prominently marked on the top of therecord to facilitate identification and retrievability.Control and Updating of RecordsThe blank formats of quality records (wherever the records are filled in a predestined format)shall be maintained by the Management Representative as an Exhibit File.AccessibilityThe Quality records should be accessible internally to the internal quality auditors of ISC.Accessibility should be provided for the purpose of reference purpose only. However, this rulemust not beapplicable for all records. Some records (e.g., service records of different personnel maintainedas part of training records) would have limited accessibility only and should be decided by theManagement Representative as to whom it would be accessible by.Retention and Disposition of RecordsEvery record has to be maintained as per the retention period mentioned in the Master List ofRecords. Once in a year all the records maintained would be checked and identified old recordswould be disposed off, if required. The disposition of records has to be done by means ofshredding, pulping or by such other suitable means. The job of disposition rests with thepersonnel responsible for management of the records. 5. MANAGEMENT RESPONSIBILITY5.1) MANAGEMENT COMMITMENT AND CUSTOMER FOCUSManagement commitmentThe VSP’s top management has nourished a quality policy, quality objectives and a qualitymanagement system by which our company performs its operations to make sure the customer Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  17. 17. Page 17 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00satisfaction. The quality policy and efficiency of the quality management system is evaluated atleast annually during Management Review Meetings, where quality measurements are analyzedagainst their established objectives and suggestions for improvement of the system areconsidered. Quality planning is also conducted during Management Review Meetings to ensurethe continuous availability of the resources necessary to meet the expectations of our customers.Customer focusThe company’s training focuses on the fact that each employee understands the necessity offulfilling requirements of both internal and external customers. The needs and expectationsof customers are processed in such a manner to satisfy customer requirements, in an effort togain and retain their confidence. To that end, customer requirements are identified,reviewed, and translated into work orders under controlled conditions to make it sure that thenecessities are fully understood and met.5.2) QUALITY POLICYThe quality policies of VSP are: • VSP is committed to be amongst the most admired & trusted Steel Producing Companies in India. • VSP shall deliver reliable and quality products and services to all customers at competitive costs, with international standards of customer care – thereby creating superior value for all stakeholders. • VSP is committed to comply with requirements and continually improve the effectiveness of the Quality Management System as per ISO 9001:2008.The quality policies of VSP are:.VSP is committed to be amongst the most admired & trusted Steel Producing Company inIndia. • VSP shall deliver reliable and quality products and services to all customers at competitive costs, with international standards of customer care – thereby creating superior value for all stakeholders. Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  18. 18. Page 18 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00 • VSP is committed to comply with requirements and continually improve the effectiveness of the Quality Management System as per ISO 9001:2008. Qualit y at core √ Customer Continuous Freedom from Reliability Safety Performance/satisfaction improvement defect Suitability 5.3) QUALITY PLANNING Quality objectives The management of VSP establishes annual key initiatives, which include quality objectives. which are derived from the Quality Policy. Quality objectives have been established to continually improve the quality management system as a whole as well as each management process, extending to processes involved with meeting product requirements. Quality objectives are measurable, so that they can be analyzed during Management Review to determine the degree to which they are met. Quality management system planning As a routine maintenance of our quality system, several proposed modifications to processes and procedures are reviewed during Management Review Meetings to make it sure that the requirements of the quality system have been addressed prior to the implementation of any modifications. This review ensures that no new process is implemented without first considering the actions that must be taken to ensure that the company remains in compliance with the system Approved by Issued by: Manager Quality Assurance Managing Director Management Representative
  19. 19. Page 19 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00as it is documented. Items evaluated and planned actions are documented in the ManagementReview Meetings. Organization structure (VSP) Chairman cum Managing Director Executive Director Human Resource Sales Manager Finance Director Production Manager Purchase Manager Marketing Manager Head Maintenance Storage Inspection Unit Head Supervisor Supervisor5.4) RESPONSIBILITY AND AUTHORITYThe responsibilities and authorities of the key personnels of the Quality System are describedbelow:Authorities:1. All staff are having authority to perform their allocated responsibilities. The followingprovides a summary of the principal responsibilities of each job role, and these are clarified ingreater detail within the Operating Procedures.2. All staff shares the authority and responsibility of identifying non-compliances or possibleimprovements, and recording these instances such that corrective action can be taken, both torectify the immediate situation and to prevent recurrence. Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  20. 20. Page 20 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/003. The Managing Director continually reviews the companys resources to ensure that adequatestaff, equipment and materials are available to satisfy customer requirements.Responsibilities:1. Chairman cum Managing Director • Approval of the Quality Management System • Management Review • Supplier & Customer dealing • Contract Management & Control • Training2. Executive Director • Approval of various processes. • Management & Co-ordination of different departments. • Project Management • Issuing Quality Management System • Planning & organization • Management Representative3. Purchase Manager • Maintaining the master-list of suppliers • Supplier Selection • Order placing • Purchasing4. Sales Manager • Contract Review • Quotations • Sales Order Processing • Estimating • Control of Contract Documentation Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  21. 21. Page 21 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/005. Human Resource Head • Resource Management • Competence, Training and Awareness • Talent Acquisition • Recruitment • Retention • Retirement6. Production Manager • Definition of Installation, Inspection, Test & Maintenance Requirements • Planning & Performance of Installation, Technical Assistance • Repairs, Testing and Maintenance Activities • Control of Equipment and Materials Allocated7. Finance Director • Control of Finance, Accounts and Warehouse Operations • Training • Approving Sales and Purchasing8. Marketing Manager • Creating, maintaining and satisfying the customers • Increasing the profit • Analysis of customer demand • Analysis of product features • Advertising the product and company9. Storage Supervisor • Control of Stock Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  22. 22. Page 22 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00 • Replenishment Recommendation • Protection and Preservation of Stock • Packaging and Dispatch10. Inspection Unit Head • Control of measuring equipments • Control of conformed and non-conformed products • Communicate with Sales and Manufacturing Departments11. Maintenance Supervisor • Control of maintenance materials. • Communicate with Production and Inspection unit • Control of machines5.5) MANAGEMENT REPRESENTATIVEThe Managing Director has been appointed Management Representative. His responsibilities asManagement Representative include:1. To recognize the processes required for the efficient implementation of a QMS in line with ISO 9001: 2008.2. To ensure that these processes are established, implemented and maintained in a manner such that a QMS in line with ISO 9001: 2008 is effectively operative and the laid down policies and objectives of the organisation are met.3. Convening the Management Review Meetings.4. To encourage the importance of customer requirements throughout the organisation. Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  23. 23. Page 23 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/005. To plan and conduct internal quality audits to verify the adequacy of and compliance to the system and interacting with the individuals, on NCRs found during audits, for review and system improvement.6. To ensure clarification of all issues related to the adopted quality management system.7. Liaising with audit and other external agencies on matters related to quality management system.The Management Representative is responsible for the identification and recording of problemsrelated to the quality system, initiating actions to prevent occurrence of such non-conformanceand providing solutions for corrections of the existing ones. The management review system hasbeen designed to support the MR for carrying out the aforementioned activities effectively.5.6) INTERNAL COMMUNICATIONVSP ensures smooth flow communication between its various levels and functions regarding theprocesses of the quality engineering & management system through:a. Top Management Meetingb. Zonal Level Meetingc. Circle Level Meetingd. Internal notes/circulars.e. Telephonic communication.f. Fax and Carrier messages.g. Personal communication.h.Internet communication5.7) MANAGEMENT REVIEWThe objective of this procedure is to introduce a structured method of reviewing the qualitysystem so as to ensure that• The system has been implemented and is effective in satisfying the stated quality policy and objectives.• The system continues to be suitable towards meeting the requirements of ISO 9001: 2008.• Corrective and preventive actions are being taken for continual improvement of the system. Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative
  24. 24. Page 24 of 23 VISAKHAPATNAM STEEL Section No:1 PLANT (RASHTRIYA ISPAT NIGAM Issue/Rev. No : LIMITED),VISAKHAPATNAM 01/00Management Review Committee-A committee called the Management Review Committee (MRC) has been formed. The membersof MRC are as follows: • Managing Director • Finance Director • Head - Human Resources • Sales Director • Production Manager • Marketing Manager Approved by Issued by: Manager Quality AssuranceManaging Director Management Representative

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