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June 20, 2010 1Call Webinar on Scheduling
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June 20, 2010 1Call Webinar on Scheduling

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Transcript

  • 1. If you have questions, you may ask onthe call or type them in to theGotoMeeting Chat area at any time.We will try to address your questionsas we go.
  • 2. INTELLIGENT SERIESIS Directory is the foundation of Contact Based Architecture. IS On Call IS Web On Call IS Appointment Scheduling On Team Scheduling
  • 3. INTELLIGENT SERIES IS Contact On Call•IS Directory On-Call Scheduling•Data Stored in SQL Server•Contact Info for each person•Enter Contact info.once•New features
  • 4. INTELLIGENT SERIESEnter all information about employees in their listing, include contact info and status.
  • 5. INTELLIGENT SERIESThe General Settings tab on the Subject page containsoptions that determine how the directory can be used.
  • 6. INTELLIGENT SERIES
  • 7. INTELLIGENT SERIESShow Now/Show AllTo display just the shifts for the current time, clickthe Show Now hyperlink in the On Call Toolbar.Shifts for the current date and time are displayed
  • 8. INTELLIGENT SERIESThe Day View displays a chart of all of the OnCallshifts for the selected day. The hours of the day arelisted on the left side of the Day tab. The durationof each shift is displayed on the chart graphically asa bar for each shift
  • 9. INTELLIGENT SERIESEach day of the week is displayed with the numberof shifts that have been assigned and the number ofshifts that are unassigned for that day
  • 10. INTELLIGENT SERIESIS Directory On-Call eliminates duplicate data entry and adds more structure to your schedules. Define shifts and specify required coverage using Roles. Any listings enabled for the Role are eligible to cover the shift.
  • 11. INTELLIGENT SERIESIS Directory On-Call eliminates duplicate data entry and adds more structure to your schedules. Define shifts and specify required coverage using Roles. Any listings enabled for the Role are eligible to cover the shift.
  • 12. INTELLIGENT SERIESIS Directory On-Call eliminates duplicate data entry and adds more structure to your schedules. Define shifts and specify required coverage using Roles. Any listings enabled for the Role are eligible to cover the shift.
  • 13. INTELLIGENT SERIESIS Directory On-Call eliminates duplicate data entry and adds more structure to your schedules. Define shifts and specify required coverage using Roles. Any listings enabled for the Role are eligible to cover the shift.
  • 14. INTELLIGENT SERIES IS WEB On Call.
  • 15. IS Web On-Call Scheduling
  • 16. IS Web On-Call Scheduling
  • 17. IS Web On-Call Scheduling
  • 18. IS Web On-Call Scheduling
  • 19. IS Web On-Call Scheduling
  • 20. IS Web On-Call Scheduling
  • 21. IS Web On-Call SchedulingDesign scripts for IS Web on-call paging or client information updates.
  • 22. IS Web On-Call SchedulingDesign scripts for IS Web on-call paging or client information updates.
  • 23. IS Web On-Call Scheduling
  • 24. INTELLIGENT SERIES New v5.6 On-Call Coverage Checker that alertsschedule administrators about unassigned shifts and reminds people about their assigned coverage.
  • 25. INTELLIGENT SERIESOn-call administrators receive automated emails with information about the unassigned shifts and a link to go to the schedule to update it.
  • 26. IS Web On-Call Scheduling
  • 27. IS Web On-Call Scheduling
  • 28. IS Web On-Call Scheduling
  • 29. INTELLIGENT SERIESSync on-call and appointment calendars with Outlook calendars.
  • 30. IS Web On-Call Scheduling
  • 31. IS Web On-Call Scheduling
  • 32. IS Web On-Call Scheduling
  • 33. INTELLIGENT SERIESAppointment Scheduling•Create appointments via TelephoneAgent•Web enable appointment scheduling•Integrate with IS Scripting
  • 34. INTELLIGENT SERIESLink your scripts with appointment schedules, pass script info into the schedule.
  • 35. INTELLIGENT SERIESLaunch the selected schedule and book your appointment.
  • 36. INTELLIGENT SERIESAppointment Scheduling
  • 37. INTELLIGENT SERIESSearch for booked appointments by contact to allow rescheduling or cancelling.
  • 38. INTELLIGENT SERIESAppointment Scheduling
  • 39. INTELLIGENT SERIESCopy booked, rescheduled, and cancelledappointment data back into the message.
  • 40. INTELLIGENT SERIESAppointment Scheduling
  • 41. INTELLIGENT SERIES On Team Scheduling•Automate scheduling process•Create rules and shifts once•Keeps track of shifts each person has worked
  • 42. INTELLIGENT SERIES On Team Scheduling
  • 43. INTELLIGENT SERIES On Team Scheduling
  • 44. INTELLIGENT SERIES On Team Scheduling
  • 45. INTELLIGENT SERIES On Team Scheduling
  • 46. Thank You! For additional information visit www.1call.com You can contact us directly atinfo@1call.com or 800-225-6035