HIPAA secure text messaging - miSecureMessages


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miSecureMessages is a mobile app that works with most mobile devices and allows users to send encrypted messages from a web portal or from device to device. miSecureMessages is used by clinicians to secure Protected Health Information (PHI) when sending messages. To find out additional information contact Amtelco at 800-356-9148 or visit the website at https://misecuremessages.com/

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HIPAA secure text messaging - miSecureMessages

  1. 1. Secure Your Communications! A Presentation for Healthcare Organizations
  2. 2. 9 out of 10 clinicians have a smartphone and tablet - Mobile Trends Report 2013 73 percent of clinicians text each other about work - Information Week “Text Messaging Between Clinicians Increasing in Hospitals” These communications need to be secure.
  3. 3. Secure Communications • Generally not HIPAA-Compliant: – SMS – E-Mail – Pagers • There is secure technology to replace these
  4. 4. HIPAA and HITECH Regulations • The Security Rule of the HIPAA and HITECH regulations require covered entities to maintain reasonable and appropriate administrative, technical, and physical safeguards for protecting electronic Protected Health Information (e-PHI). Protected Health Information includes any information that can be used to identify a patient. • Specifically, covered entities and their business associates must: – Ensure the confidentiality, integrity, and availability of all e-PHI they create, receive, maintain or transmit; – Identify and protect against reasonably anticipated threats to the security or integrity of the information; – Protect against reasonably anticipated, impermissible uses or disclosures; and – Ensure compliance by their workforce. 45 C.F.R. § 164.306(a). • Compliance Date: September 23, 2013 • Next round of audits to start in 2015
  5. 5. What is PHI? HIPAA Privacy Rule 6025.18-R • Anything that can identify a patient. Examples: (A) Names; (B) All geographic subdivisions smaller than a State, including street address, city, county, precinct, zip code, and their equivalent geocodes, except for the initial three digits of a zip code if, according to the current publicly available data from the Bureau of the Censue: (1) The geographic unit formed by combining all zip codes with the same three initial digits contains more than 20,000 people; and (2) The initial three digits of a zip code for all such geographic units containing 20,000 or fewer people is changed to 000. (C) All elements of dates (except year) for dates directly related to an individual, including birth date, admission date, discharge date, date of death; and all ages over 89 and all elements of dates (including year) indicative of such age, except that such ages and elements may be aggregated into a single category of age 90 or older; (D) Telephone numbers; (E) Fax numbers; (F) Electronic mail addresses; (G) Social security numbers; (H) Medical record numbers; (I) Health plan beneficiary numbers; (J) Account numbers; (K) Certificate/license numbers; (L) Vehicle identifiers and serial numbers, including license plate numbers; (M) Device identifiers and serial numbers; (N) Web Universal Resource Locators (URLs); (O) Internet Protocol (IP) address numbers; (P) Biometric identifiers, including finger and voice prints; (Q) Full face photographic images and any comparable images; and (R) Any other unique identifying number, characteristic, or code
  6. 6. Find the PHI • “Please call 555-555-5555” • “D.O.B. is 4/4/1944” • “Jane Smith needs to be seen” • “I need to see MR# 345678” • “Fax or e-mail the test results to 333-333-3333 or jsmith@amtelco.com “
  7. 7. HIPAA Breach Penalties Civil Monetary Penalties Tier Penalty 1. Covered entity or individual did not know (and by exercising reasonable diligence would not have known) the act was a HIPAA violation. $100-$50,000 for each violation, up to a maximum of $1.5 million for identical provisions during a calendar year 2. The HIPAA violation had a reasonable cause and was not due to willful neglect. $1,000-$50,000 for each violation, up to a maximum of $1.5 million for identical provisions during a calendar year 3. The HIPAA violation was due to willful neglect but the violation was corrected within the required time period. $10,000-$50,000 for each violation, up to a maximum of $1.5 million for identical provisions during a calendar year 4. The HIPAA violation was due to willful neglect and was not corrected. $50,000 or more for each violation, up to a maximum of $1.5 million for identical provisions during a calendar year Criminal Penalties Tier Penalty Unknowingly or with reasonable cause Up to one year Under false pretenses Up to five years For personal gain or malicious reasons Up to ten years
  8. 8. • Enforcement Process – OCR enforces the Privacy and Security Rules in several ways: • by investigating complaints filed with it, • conducting compliance reviews to determine if covered entities are in compliance, and • performing education and outreach to foster compliance with the Rules' requirements. http://www.hhs.gov/ocr/privacy/hipaa/enforcement/process/index.html
  9. 9. Audit Program http://www.hhs.gov/ocr/privacy/hipaa/enforcement/audit/index.html
  10. 10. Who can file a complaint? https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
  11. 11. Complaint Process http://www.hhs.gov/ocr/privacy/hipaa/enforcement/process/index.html
  12. 12. Secure Communications • Secure Communications App for clinician-to-clinician, and staff-to-clinician communications: – Two-way – Fast – Easy to use, native apps – Connectivity: 3G/4G and WiFi – Full Audit tracking – HIPAA compliant – Trusted company with longevity
  13. 13. Secure Communications It’s more important now than ever to ensure that your organization is communicating securely.
  14. 14. HIPAA and HITECH Regulations Fully complies with HIPAA & HITECH standards: Messages are accessed, transmitted, and stored securely. Does not use SMS, does not store information on devices, and uses end-to-end encryption. If device gets lost, app can be remotely disabled.
  15. 15. Send encrypted messages to: • Android™ (Including Android Wearables) • Apple® Devices (Including Apple Watch) • Web Application
  16. 16. Send miSecureMessages: • From your secure Browser-based Directory • From the OnCall schedule – ensuring you contact the correct personnel (Optional) • From Infinity/IS Operator Consoles (Optional) • Device-to-Device, colleagues communicating with each other with the miSecureMessages smartphone app • From the miSecureMessages Contact Web application • To an Individual, or to a Group • WiFi and 3G/4G
  17. 17. miSecureMessages Features: • Send an Unlimited Number of Messages • Send an Unlimited Number of Characters per Message • No text or SMS plan needed • A separate Inbox from your text and e-mail messages
  18. 18. miSecureMessages Features: • Persistent alerts – alerting you until you acknowledge the message • Priority Messages – ensuring you see the most important messages first • Fast Responses – it's easy to quickly send a secure reply • Choose from Customizable Default Responses, or send your own Custom Reply
  19. 19. miSecureMessages Features: • Your app users can change: – Alert Sounds: we provide various options to choose from, including “Silent” when appropriate. – Notification Interval: app users can adjust how often they’re persistently alerted of a new message. • Organize their contact list: Instead of having a straight A-Z list of contacts, Admins can categorize app users’ contacts into Circles. • Group Messaging: App users can send a message to an individual, multiple people, and to an entire Circle of contacts.
  20. 20. miSecureMessages Features: Real-time updating of messages and replies, with time-stamps for each message event. Message receipts and Full Reporting with time-stamps for: •Message Sent •Message Delivered •Message Read •Message Replies
  21. 21. miSecureMessages Benefits • Save Time • Save Money • Keep Communications Private • Instantly Communicate • Easy to Use • Easy to Access Securely • Integration
  22. 22. miSecureMessages Benefits • Improve Patient Satisfaction • Quicker response times • More efficient patient care • Reduce overhead noise
  23. 23. Web miSecureMessages App
  24. 24. miSecureMessages Contact Web
  25. 25. • Additional Intelligent Series tabs and functionality are available in the MSM Contact Web: OnCall, Status, and Directory miSecureMessages (MSM) Contact Web
  26. 26. OnCall Integration (optional) Integrate to our OnCall solution to: -View real-time OnCall schedules -Send secure messages to OnCall staff -Change your OnCall status ...All from within the miSecureMessages app!
  27. 27. Intelligent Series Web OnCall: Roster Staff can easily contact the OnCall personnel from the web roster.
  28. 28. Intelligent Series Web Scripting: Group Dispatch Our customized web scripts simplify individual and group message dispatching for all types of situations. Intelligent Web Scripts pull in real-time schedule and contact information, including escalation requirements - ensuring that you are contacting the right people at the right time!
  29. 29. miSecureMessages (MSM) Current Release 6.4 The current release of MSM Server 6.4 has the following improvements over 6.3: • Attachments (Images, Sound, Video, PDF’s) • Contact Info (Image/Photo, Phone Number) • Color Scheme Selection • Info Button On Thread • Message Delivery and Read Notification • Archive/Purge/Retrieve • Pagination (faster message downloads) • Email Administrator Upon Events • Drawer Controller Menu • Hide Contact options
  30. 30. miSecureMessages (MSM) MSM 6.4 Enhancements Users can add Images, Audio, Video, and PDF’s to Messages Add and view PDF’sAdd and view ImagesAdd and view PhotosAdd and play Audio Or use the Speech to Text Option
  31. 31. miSecureMessages (MSM) MSM 6.4 Enhancements Users can add a Phone Number to their profile The Phone Number shows Up to anyone trying to Reach them
  32. 32. miSecureMessages (MSM) MSM 6.4 Enhancements Users can add a Photo or Image to their profile. Anyone Trying to reach them will See the Photo
  33. 33. miSecureMessages (MSM) MSM 6.4 Enhancements Users can press the Info Button or slide over on a Message to see detailed Message History
  34. 34. miSecureMessages (MSM) MSM 6.4 Enhancements Users can change the Color Scheme of the App On their device
  35. 35. miSecureMessages (MSM) MSM 6.4 Enhancements All Apps now include a New Drawer Controller Menu to replace the Previous Toolbar
  36. 36. miSecureMessages (MSM) 6.4 Admin Web New MSM 6.4 Admin Web interface. New Contact Setup With Image and Phone number New Group Settings With Password Complexity New Archive Screen
  37. 37. miSecureMessages (MSM) 6.4 Admin Web New MSM 6.4 Admin Web Notification Settings. Allows MSM to generate emails to you when certain conditions occur. New Email settings to Notify you when Something happens Such as a new user registration New Email alerting me that A new user has registered.
  38. 38. miSecureMessages (MSM) 6.4 Admin Web New MSM 6.4 Admin Web includes advanced Diagnostics, including details about each message sent. New Diagnostic tool to Show you details about each Message, including the Notifications sent out. As well as when the message was Delivered and Read
  39. 39. miSecureMessages (MSM) 6.4 Admin Web New MSM 6.4 Admin Web allows specifying certain users as Hidden such as the IS or Infinity Contact or someone in the call center. Specify a user as Hidden To they don’t show up in The Contact List.
  40. 40. Get Started For Free • Visit http://miSecureMessages.com and start your Free Trial today! • Contact Us: 800.356.9148 info@miSecureMessages.com
  41. 41. Thank you!