1Call HIMSS 2010 Theater Presentation

“ Your Gateway to Communication”

Hospitals using 1Call/AMTELCO

1Call's view of the current landscape and how we are approaching product development and service. Changing landscape with new wireless, VoIP and real-time applications… Recent achievements and future products based on our architecture.

Needs of today's hospital healthcare systems
Improve Internal and External Communication
Integration to Medical Records
Reduce Errors
Increase Productivity
Streamline Processes
Increase Efficiencies in All Departments
Future needs of hospitals and healthcare like remote monitoring and at home healthcare
Integration with Medical and Non-Medical Wireless Devices
Streamline Patient Care
Remote Monitoring and Communication
Integrating with “Real Time” Social Media tools

What do the hospitals need right now do improve efficiency, improve efficiency and reduce errors… (Real-life scenarios) Call answering and processing STEMI door to balloon Code Calls On-Call Scheduling Mobile Apps Personnel and Resource Scheduling Management Scripted with decision tree branching..error free.

Call Center and ACD Solutions
EMR Integration (HL7)
Speech Recognition
Appointment Reminders
Emergency and Non-Emergency Notifications and Alerts
OnCall and Resource Scheduling
Physician Referral
Class Registration
Soft Telephone Switchboard Operator/Agent
HL7 Integration
1Call Applications

Call Center and ACD Solutions Whether you have one switchboard operator or a large call center with many attendants, 1Call products will streamline your hospital call center's communications, improve your overall performance, and reduce your costs… All while keeping your operators' console screens clean and easy to use. 1Call is known for innovative and trusted products, and commitment to our customer's satisfaction.

Don’t Dial 0… “Just Say It” Speech Recognition The 1Call “Just Say It” speech recognition modules simplifies and speeds phone calls, allowing callers to speak their requests instead of talking to an operator or pressing touch tones. The user-friendly and efficient “Just Say It” technology automates calls, making it possible to increase your call volume without increasing your staff! Don’t Dial 0… “Just Say It”

Appointment Reminders Now you can be “pro” active to help your patients remember appointments, and eliminate “no shows” with 1Call’s Pro Show Appointment Reminder! Pro Show saves time, saves money, and increases staff productivity by making sure patients are aware of upcoming appointments!

Appointment Reminders Missed appointment rates are estimated to be a national average of 18 to 20% - which can mean Hundreds of Thousands of dollars of missed revenue per year!
Flexible and Customizable
Reminders by Phone Call, e-mail, SMS text messaging, Fax
Revert to Operator for Rescheduling.
HIPAA 2.0
Save time, money, and increase staff productivity with 1Call’s Appointment Reminders!

Automated communications, such as notification and reminder technology, can help hospitals and healthcare organizations to ensure that each and every resource—from the most advanced piece of medical equipment to essential personnel—is utilized to full potential.
Emergency and Non-Emergencies
Appointment Reminders
HL7 and Data Generated
Devices and Alarms
Weather
“ Care Alerts” which improve service and enhance the patient’s overall experience
Automated notifications and reminders can empower you to create new efficiencies while improving the quality and consistency of each interaction. Automated notifications and alerts can include … Automated Notifications and Alerts

The On-Call Scheduling module provides a powerful and flexible tool to view schedule coverage, assign schedule coverage, and extend schedule information to physicians and staff via Web access! Now you can keep track of On-Call Schedules for all of your physicians, departments, and staff with 1Call’s On-Call Scheduling. OnCall

By searching on specific criteria, such as postal code, physician specialty, gender preference, and type of insurance, operators can quickly find the closest matching physician. Quickly match patients with the physician that most closely meets their needs with the Infinity IS Physician Referral module! Physician Referral

Soft Agent Soft Agent provides a simplified and streamlined interface for:
Main Number
Code Calls
On-Call Scheduling
Paging
Nurse Triage
Physician Referral
Physician-to-Physician Referral
Physician Answering Service
Consultation
Scheduling
Admissions/Preregistration
Patient Information
Patient transport
Class Registration
Help Desk
Post-Stay Survey
… and many more! The revolutionary simplicity of the Infinity IS Soft Telephone Agent/Operator improves your operator services and call center performance, directly impacting your bottom line!

Soft Agent

Synergy HL7 provides advanced , automated notification technology to speed dispatch jobs, reduce errors, and optimize workflows throughout your organization! Instantly communicating HL7 data and action alerts to the personnel that need it! HL7

OnTeam Staff Scheduling

Search and SIP phone

Loma Linda University Healthcare ’ s Access Center & eCreator “ After a long and sometimes arduous search, our company chose eCreator as a replacement to a legacy system. We chose eCreator for its ’ flexibility to fit our various lines of business, which include appointment scheduling, class and event registration, Physician referral, and consumer response calls. Using the tools provided with eCreator ’ s base palette, we have been able to completely redesign our call flows. eCreator significantly reduced both call handling time (by an average of a minute in some areas!) and agent errors. Wrap time has been reduced as well, with tracking elements built into the script, rather than requiring multiple entries at call close. The eCreator Physician Referral application is being used for two service lines, Dr2Dr and Physician Referral. The many options for look up assist our agents in connecting our callers with whatever type of physician they may need. The built in email dispatch has given us instantaneous dispersal of physician information, rather than having to wait on standard mail service. Amtelco ’ s eCreator technical support group has been great as we continue to hone our scripts and adjust to fill our client ’ s evolving needs.” Michael Yaitanes, Senior Manager Access Center Loma Linda University Health Care Testimonial for eCreator

Register for a chance to win!

1Call HIMSS 2010 Theater Presentation

by AMTELCO on May 19, 2011

Accessibility

Categories

Tags

Upload Details

Usage Rights

Statistics

1Call HIMSS 2010 Theater Presentation — Presentation Transcript