1Call HIMSS 2010 Theater Presentation


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1Call designs and implements call center, smart PC based PBX console, paging and communications systems in hospitals, clinics and other healthcare organizations.

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1Call HIMSS 2010 Theater Presentation

  1. 1. “ Your Gateway to Communication”
  2. 2. Hospitals using 1Call/AMTELCO
  3. 3. 1Call's view of the current landscape and how we are approaching product development and service.  Changing landscape with new wireless, VoIP and real-time applications…  Recent achievements and future products based on our architecture. 
  4. 4. <ul><li>Needs of today's hospital healthcare systems </li></ul><ul><li>Improve Internal and External Communication </li></ul><ul><li>Integration to Medical Records </li></ul><ul><li>Reduce Errors </li></ul><ul><li>Increase Productivity </li></ul><ul><li>Streamline Processes </li></ul><ul><li>Increase Efficiencies in All Departments </li></ul><ul><li>Future needs of hospitals and healthcare like remote monitoring and at home healthcare </li></ul><ul><li>Integration with Medical and Non-Medical Wireless Devices  </li></ul><ul><li>Streamline Patient Care </li></ul><ul><li>Remote Monitoring and Communication </li></ul><ul><li>Integrating with “Real Time” Social Media tools </li></ul>
  5. 5. What do the hospitals need right now do improve efficiency, improve efficiency and reduce errors… (Real-life scenarios) Call answering and processing STEMI door to balloon Code Calls On-Call Scheduling Mobile Apps Personnel and Resource Scheduling Management Scripted with decision tree branching..error free.  
  6. 6. <ul><li>Call Center and ACD Solutions </li></ul><ul><li>EMR Integration (HL7) </li></ul><ul><li>Speech Recognition </li></ul><ul><li>Appointment Reminders </li></ul><ul><li>Emergency and Non-Emergency Notifications and Alerts </li></ul><ul><li>OnCall and Resource Scheduling </li></ul><ul><li>Physician Referral </li></ul><ul><li>Class Registration </li></ul><ul><li>Soft Telephone Switchboard Operator/Agent </li></ul><ul><li>HL7 Integration </li></ul>1Call Applications
  7. 7. Call Center and ACD Solutions Whether you have one switchboard operator or a large call center with many attendants, 1Call products will streamline your hospital call center's communications, improve your overall performance, and reduce your costs… All while keeping your operators' console screens clean and easy to use. 1Call is known for innovative and trusted products, and commitment to our customer's satisfaction.
  8. 8. Don’t Dial 0… “Just Say It” Speech Recognition The 1Call “Just Say It” speech recognition modules simplifies and speeds phone calls, allowing callers to speak their requests instead of talking to an operator or pressing touch tones. The user-friendly and efficient “Just Say It” technology automates calls, making it possible to increase your call volume without increasing your staff! Don’t Dial 0… “Just Say It”
  9. 9. Appointment Reminders Now you can be “pro” active to help your patients remember appointments, and eliminate “no shows” with 1Call’s Pro Show Appointment Reminder! Pro Show saves time, saves money, and increases staff productivity by making sure patients are aware of upcoming appointments!
  10. 10. Appointment Reminders Missed appointment rates are estimated to be a national average of 18 to 20% - which can mean Hundreds of Thousands of dollars of missed revenue per year! <ul><li>Flexible and Customizable </li></ul><ul><li>Reminders by Phone Call, e-mail, SMS text messaging, Fax </li></ul><ul><li>Revert to Operator for Rescheduling. </li></ul><ul><li>HIPAA 2.0 </li></ul>Save time, money, and increase staff productivity with 1Call’s Appointment Reminders!
  11. 11. Automated communications, such as notification and reminder technology, can help hospitals and healthcare organizations to ensure that each and every resource—from the most advanced piece of medical equipment to essential personnel—is utilized to full potential. <ul><li>Emergency and Non-Emergencies </li></ul><ul><li>Appointment Reminders </li></ul><ul><li>HL7 and Data Generated </li></ul><ul><li>Devices and Alarms </li></ul><ul><li>Weather </li></ul><ul><li>“ Care Alerts” which improve service and enhance the patient’s overall experience </li></ul>Automated notifications and reminders can empower you to create new efficiencies while improving the quality and consistency of each interaction. Automated notifications and alerts can include … Automated Notifications and Alerts
  12. 12. The On-Call Scheduling module provides a powerful and flexible tool to view schedule coverage, assign schedule coverage, and extend schedule information to physicians and staff via Web access! Now you can keep track of On-Call Schedules for all of your physicians, departments, and staff with 1Call’s On-Call Scheduling. OnCall
  13. 13. By searching on specific criteria, such as postal code, physician specialty, gender preference, and type of insurance, operators can quickly find the closest matching physician. Quickly match patients with the physician that most closely meets their needs with the Infinity IS Physician Referral module! Physician Referral
  14. 14. Soft Agent Soft Agent provides a simplified and streamlined interface for: <ul><li>Main Number </li></ul><ul><li>Code Calls </li></ul><ul><li>On-Call Scheduling </li></ul><ul><li>Paging </li></ul><ul><li>Nurse Triage </li></ul><ul><li>Physician Referral </li></ul><ul><li>Physician-to-Physician Referral </li></ul><ul><li>Physician Answering Service </li></ul><ul><li>Consultation </li></ul><ul><li>Scheduling </li></ul><ul><li>Admissions/Preregistration </li></ul><ul><li>Patient Information </li></ul><ul><li>Patient transport </li></ul><ul><li>Class Registration </li></ul><ul><li>Help Desk </li></ul><ul><li>Post-Stay Survey </li></ul>… and many more! The revolutionary simplicity of the Infinity IS Soft Telephone Agent/Operator improves your operator services and call center performance, directly impacting your bottom line!
  15. 15. Soft Agent
  16. 16. Synergy HL7 provides advanced , automated notification technology to speed dispatch jobs, reduce errors, and optimize workflows throughout your organization! Instantly communicating HL7 data and action alerts to the personnel that need it! HL7
  17. 17. OnTeam Staff Scheduling
  18. 18. OnTeam Staff Scheduling
  19. 19. Search and SIP phone
  20. 20. Loma Linda University Healthcare ’ s Access Center & eCreator “ After a long and sometimes arduous search, our company chose eCreator as a replacement to a legacy system. We chose eCreator for its ’ flexibility to fit our various lines of business, which include appointment scheduling, class and event registration, Physician referral, and consumer response calls. Using the tools provided with eCreator ’ s base palette, we have been able to completely redesign our call flows. eCreator significantly reduced both call handling time (by an average of a minute in some areas!) and agent errors. Wrap time has been reduced as well, with tracking elements built into the script, rather than requiring multiple entries at call close. The eCreator Physician Referral application is being used for two service lines, Dr2Dr and Physician Referral. The many options for look up assist our agents in connecting our callers with whatever type of physician they may need. The built in email dispatch has given us instantaneous dispersal of physician information, rather than having to wait on standard mail service. Amtelco ’ s eCreator technical support group has been great as we continue to hone our scripts and adjust to fill our client ’ s evolving needs.” Michael Yaitanes, Senior Manager Access Center Loma Linda University Health Care Testimonial for eCreator
  21. 21. Register for a chance to win!