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1Call HIMSS 2010 - Hospital Call Center, Attendant Console for Operator Services and Communications Systems


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1Call's theater presentation from the HIMSS Conference held in Atlanta, GA March 1-5, 2010. 1Call is the leader in developing Call Center, Attendant Console, On-Call Scheduling and Notification …

1Call's theater presentation from the HIMSS Conference held in Atlanta, GA March 1-5, 2010. 1Call is the leader in developing Call Center, Attendant Console, On-Call Scheduling and Notification Systems for Hospitals and Healthcare organizations. For additional information visit

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  • 1. “Your Gateway to Communication”
  • 2.
  • 3. More than 150 Healthcare Organizations
  • 4. Introducing AMTELCO
    A leading provider of Call Center, CTI PBX console, communications and products for Healthcare and Higher Education Organizations.
    • Located just outside Madison, WI
    • 5. More than 30 years of developing communications applications
    • 6. Over 400 Infinity systems installed in Answering Services
    • 7. Over 150 Infinity systems installed Healthcare Facilities
    • 8. 17 Patents (Telecommunications and Computer)
  • Changing landscape with new wireless, VoIP and real-time applications… 
    1Call's view of the current landscape and how we are approaching product development and service. 
    Recent achievements and future products based on our architecture. 
  • 9. Needs of today's hospital healthcare systems
    • Improve Internal and External Communication
    • 10. Integration to Medical Records
    • 11. Reduce Errors
    • 12. Increase Productivity
    • 13. Streamline Processes
    • 14. Increase Efficiencies in All Departments
    Future needs of hospitals and healthcare like remote monitoring and at home healthcare
    • Integration with Medical and Non-Medical Wireless Devices 
    • 15. Streamline Patient Care
    • 16. Remote Monitoring and Communication
    • 17. Integrating with “Real Time” Social Media tools
  • What do the hospitals need right now do improve efficiency, improve efficiency and reduce errors…
    (Real-life scenarios)
    Call answering and processing
    STEMI door to balloon
    Code Calls
    On-Call Scheduling
    Mobile Apps
    Personnel and Resource Scheduling
    Management Scripted with decision tree
    branching..error free.
  • 18. 1Call Applications
    Call Center and ACD Solutions
    EMR Integration (HL7)
    Speech Recognition
    Appointment Reminders
    Emergency and Non-Emergency Notifications and Alerts
    OnCall and Resource Scheduling
    Physician Referral
    Class Registration
    Soft Telephone Switchboard Operator/Agent
    HL7 Integration
  • 19. Call Center and ACD Solutions
    Whether you have one switchboard operator or a large call center with many attendants, 1Call products will streamline your hospital call center's communications, improve your overall performance, and reduce your costs… All while keeping your operators' console screens clean and easy to use.
    1Call is known for innovative and trusted products, and commitment to our customer's satisfaction.
  • 20. Speech Recognition
    The 1Call “Just Say It” speech recognition modules simplifies and speeds phone calls, allowing callers to speak their requests instead of talking to an operator or pressing touch tones.
    The user-friendly and efficient “Just Say It” technology automates calls, making it possible to increase your call volume without increasing your staff!
    Don’t Dial 0… “Just Say It”
    Don’t Dial 0… “Just Say It”
  • 21. Appointment Reminders
    Now you can be “pro” active to help your patients remember appointments, and eliminate “no shows” with 1Call’s Pro Show Appointment Reminder!
    Pro Show saves time, saves money, and increases staff productivity by making sure patients are aware of upcoming appointments!
  • 22. Appointment Reminders
    Missed appointment rates are estimated to be a national average of 18 to 20% - which can mean Hundreds of Thousands of dollars of missed revenue per year!
    Save time, money, and increase staff productivity with 1Call’s Appointment Reminders!
    • Flexible and Customizable
    • 23. Reminders by Phone Call, e-mail, SMS text messaging, Fax
    • 24. Revert to Operator for Rescheduling.
    • 25. HIPAA 2.0
  • Automated Notifications and Alerts
    Automated communications, such as notification and reminder technology, can help hospitals and healthcare organizations to ensure that each and every resource—from the most advanced piece of medical equipment to essential personnel—is utilized to full potential.
    Automated notifications and reminders can empower you to create new efficiencies while improving the quality and consistency of each interaction.
    Automated notifications and alerts can include…
    • Emergency and Non-Emergencies
    • 26. Appointment Reminders
    • 27. HL7 and Data Generated
    • 28. Devices and Alarms
    • 29. Weather
    • 30. “Care Alerts” which improve service and enhance the patient’s overall experience
  • OnCall
    The On-Call Scheduling module provides a powerful and flexible tool to view schedule coverage, assign schedule coverage, and extend schedule information to physicians and staff via Web access!
    Now you can keep track of On-Call Schedules for all of your physicians, departments, and staff with 1Call’s On-Call Scheduling.
  • 31. Physician Referral
    Quickly match patients with the physician that most closely meets their needs with the Infinity IS Physician Referral module!
    By searching on specific criteria, such as postal code, physician specialty, gender preference, and type of insurance, operators can quickly find the closest matching physician.
  • 32. Soft Agent
    Soft Agent provides a simplified and streamlined interface for:
    The revolutionary simplicity of the Infinity IS Soft Telephone Agent/Operator improves your operator services and call center performance, directly impacting your bottom line!
    …and many more!
  • 47. Soft Agent
  • 48. HL7
    Instantly communicating HL7 data and action alerts to the personnel that need it!
    Synergy HL7 provides advanced , automated notification technology to speed dispatch jobs, reduce errors, and optimize workflows throughout your organization!
  • 49. OnTeam Staff Scheduling
  • 50. OnTeam Staff Scheduling
  • 51. Search and SIP phone
  • 52. Testimonial for eCreator
    Loma Linda University Healthcare’s Access Center & eCreator
    “After a long and sometimes arduous search, our company chose eCreator as a replacement to a legacy system. We chose eCreator for its’ flexibility to fit our various lines of business, which include appointment scheduling, class and event registration, Physician referral, and consumer response calls.
    Using the tools provided with eCreator’s base palette, we have been able to completely redesign our call flows. eCreator significantly reduced both call handling time (by an average of a minute in some areas!) and agent errors. Wrap time has been reduced as well, with tracking elements built into the script, rather than requiring multiple entries at call close.
    The eCreator Physician Referral application is being used for two service lines, Dr2Dr and Physician Referral. The many options for look up assist our agents in connecting our callers with whatever type of physician they may need. The built in email dispatch has given us instantaneous dispersal of physician information, rather than having to wait on standard mail service.
    Amtelco’s eCreator technical support group has been great as we continue to hone our scripts and adjust to fill our client’s evolving needs.”
    Michael Yaitanes, Senior Manager
    Access Center
    Loma Linda University Health Care
  • 53. Register for a chance to win!