=====================================================================AMC-----Service Initiation===========================...
SERVICE Form - 1 (concluding report)Complaint No. -Person Contacted (Operator level) –No. of days spent –_________________...
SERVICE - Form2 (Daily reports)Day wise Details of Work DoneComplaint No:                          Service Engineer:Please...
SERVICE Form 11Condition of machine before repairs (Put * after the choice)CleanlinessEnvironment – AC / Good / Fair / Bad...
SERVICE Form 12Functioning of machine after repairs (Put * after the choice)1.Cause of problem eliminated? – Yes / No2.Sur...
Service foam
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Service foam

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Service foam

  1. 1. =====================================================================AMC-----Service Initiation=====================================================================Date Complaint No.: No. of Days spent:______________________________________________________________________________Customer:Machine:Location: Person Contacted: (Manage*/Supervisor)Service Engineer who discussed with customer:______________________________________________________________________________ Complaint ! Commissioning ! Warranty ! Out of Warranty ! AMC !______________________________________________________________________________Complaint:As reported by the customer -As understood after discussion with customer -Billing details and discounts if any, with remarks:Air/Train fare – Service rate per day – No of days-Local Conveyance – Service charges –Discount recommended if any –Reason for discount -Service report analysis and Fault coding for computerization:(if more than one fault is present, Fault code for each Fault is to be mentioned)Fault Area : Sub Assy No : Fault type (code) : Affected part(s) / Bought out(s) : ReasonAnalysis:
  2. 2. SERVICE Form - 1 (concluding report)Complaint No. -Person Contacted (Operator level) –No. of days spent –______________________________________________________________________________Condition of the machine (Fill Service form 11):What caused the problem to happen:Which functional area(s) of the machine seems to have the problem:=====================================================================For details of the day wise work done, Please fill Service Form 2 :=====================================================================Overall functioning of the machine after repairs (Fill Service Form 12):Other problems observed:______________________________________________________________________________All faults rectified? No ! No If no, please list the faults still present. 1. 2. 3..______________________________________________________________________________Instructions to the customer to avoid recurrence of the fault and for good maintenance of the machine:=====================================================================Service Engineer who carried out repairs : Date:-=====================================================================
  3. 3. SERVICE - Form2 (Daily reports)Day wise Details of Work DoneComplaint No: Service Engineer:Please inform Mr. Nigam every day on phone how many days more this job is likely to take.It helps in planning your next job.DAY 1DAY 2Add more days below if required
  4. 4. SERVICE Form 11Condition of machine before repairs (Put * after the choice)CleanlinessEnvironment – AC / Good / Fair / Bad Machine – Good / Fair / BadPeriodic Lubrication - Yes / No Moisture Free Compressed Air - Yes / No (by grease)Accident / Misuse of machine – Yes / NoToolsPunch Die clearance – correct / wrong Maintaining punch & Die height – Yes/ NoLubricating tool assemblies daily - Yes/ No Using worn tools – Yes / NoTool Regrinding – In house / Vendor Tool Regrinding - Wet / DryMaterialMostly Used Material – CR / HR Mostly used thickness –Material Supplier – Local / StandardProductivityMachine running in HOW MANY shifts - Class of Operator in each shift - / C / Experienced – A / ITI – B / Untrained - CSpeed at which M/c is run -Machine Condition1. Turret Drive chains* / belt – Loose / OK2. AI Drive chains* / belt – Loose / OK3. Clamps play – Yes / No4. Tool Sleeves Wear – Yes / No5. Turret Blocks & Keyways wear – Yes / No6. Turret Pins & Bushes wear – Yes / No7. Oil cooler working – OK / Not8. Leakage of Oil – Yes / No9. Leakage from –10. Any other observation –
  5. 5. SERVICE Form 12Functioning of machine after repairs (Put * after the choice)1.Cause of problem eliminated? – Yes / No2.Surely same problem will not occur for next 3 months at least? – Yes / No3.General Machine Condition (Service Form 11) improved? – Yes / No If Yes, what has been corrected?4.Machine tested in production run? – Yes / No5. How many sheets punched on the machine -6.Quality produced on machine - i) Distances along X axis within +/- ii) Distances along Y axis within +/- iii) Finish of Punched line along X – Good / Fair / Bad iv) Finish of Punched line along Y – Good / Fair / Bad v) Finish of Punched line along an angle (C axis) – Good / Fair / Bad7. Any machine condition affecting m/c production badly? – Yes / No If Yes, please write here -8. Machine capable of producing acceptable quality jobs for next 3 months? – Yes * / No If No, please write here -

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