Surviving Complexity: Working More Hours Isn't the Answer
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Surviving Complexity: Working More Hours Isn't the Answer




These days everyone owes their time and energy to many workplace masters. We juggle analysis, customer service, supervision, time management, strategic planning, problem solving, and more. We work tirelessly on a seemingly infinite knot of interrelated problems and issues, and wonder how we will ever get it all done. We sense we are spread too thin, and that our complex workload is somehow impossible, so we work more hours to get the same output. But our hours are finite, and our lives not our own. Can we succeed despite overwhelming and contradictory goals? The answer is yes, but only by being on target and working "on-purpose" at all times.

In this session you will hear compelling stories and learn to use analytical models for:

* Teaching other people what you do, so that their requests align to your primary goals
* Making your progress more visible to yourself, so that you get more done (and feel more satisfied)
* Avoiding workplace drama and improving interactions with colleagues
* Understanding the structure of the information-age workplace and how to influence it
* Experiencing more output and less stress at work

Ed Muzio, CEO, Group Harmonics

Ed is the author of the award-winning books Make Work Great (McGraw-Hill, 2010) and Four Secrets to Liking Your Work (FT Press, 2008). He is a leader in the application of analytical models to group effectiveness and individual enjoyment. Originally trained as an engineer, Ed has started organizations large and small, led global initiatives in technology development and employee recruitment, and published articles and refereed papers ranging from manufacturing strategy to the relationships between individual skills and output. Ed's analytical approach to human productivity has been featured in national and international media, including CBS, Fox Business News and The New York Post; he is a regular guest on CBS Interactive.

With clients ranging from individual life coaches to the Fortune 500, he serves as an advisor and educator to professionals at all levels, all over the world. Prior to founding Group Harmonics, Ed was President and Executive Director of a human services organization, and a leader, mentor, and technologist within Intel Corporation and the Sematech consortium. A Cornell University graduate, Ed's accomplishments include the creation and stewardship of a worldwide manufacturing infrastructure program, a nationally recognized engineering development organization, and a non-profit organization providing residential services to at-risk youth in his hometown of Albuquerque, NM.



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Surviving Complexity: Working More Hours Isn't the Answer Presentation Transcript

  • 1. Surviving Complexity (Working More Hours Isn’t the Answer) Ed Muzio CEO, Group Harmonics Author, Make Work Great (McGraw-Hill, 2010) & Four Secrets to Liking Your Work (FT Press, 2008)©2008 -10 Group Harmonics, Inc. - All Rights Reserved
  • 2. STRESSED OUT is “IN” Integrate What Resonates™©2008 -10 Group Harmonics, Inc. - All Rights Reserved
  • 3. Culture a set of assumptions about how to get things done that worked in the past and is taught in the present Edgar Schein, MIT Sloan Integrate What Resonates™©2008 -10 Group Harmonics, Inc. - All Rights Reserved
  • 4. New Patterns Verbalized Summary Objectives Visibility Into Progress Drama Triangle Avoidance Integrate What Resonates™©2008 -10 Group Harmonics, Inc. - All Rights Reserved
  • 5. Lack of VerbalizedSummary Objectives• SYMPTOMS – Difficulty articulating your purpose (even to self) – Hard to immediately answer “what is most important?” – Danger of dropping items – Endless to-do lists• SOLUTIONS – Create VSO’s – Memorize them – Verbalize them to coworkers, staff, employees, etc.©2008-10 Group Harmonics Inc. - All Rights Reserved 5 Integrate What Resonates™
  • 6. Lack of VisibilityInto Progress• SYMPTOMS – Inaccurate predictions of completion date or run rate – Last minute scrambles to meet formal checkpoints – Difficulty answering the question “how are things going?” – Unclear on what constitutes a “fair day’s work”• SOLUTIONS – Choose one item to begin – Determine whether that item is methodical, quick-fix, or long- range work – Create and use an appropriate visibility system to self-monitor progress©2008-10 Group Harmonics Inc. - All Rights Reserved Integrate What Resonates™
  • 7. Failure to Avoidthe Drama Triangle• SYMPTOMS – Roles being played in place of information exchange – Escalation of emotional intensity disproportionate to actual issues – Role swapping and increased drama• SOLUTIONS – Behave and speak as if “the role isn’t real” – Define the questions that need to be answered – Define the best issue-centric approach to be taken to the individual – Clearly define the most limited possible need for agreement©2008 Group Harmonics Inc. - All Rights Reserved 7 Integrate What Resonates™