0
Maximizing
Volunteer
Impact
Activating Volunteers
From Supporters to Advocates
AMA Chicago, Nonprofit SIG
July 18, 2013
Bo...
Retention Crisis
More than 33%
don’t return to serve
ANYWHERE
the next year
More than $38 Billion
in lost labor
to nonprofits
nationally
Retention Crisis
ESC Assessment Tool
• Easy to use
• Tests for best practices
• Models top-performing
programs
• Creates roadmap for
improv...
Volunteer Management Life Cycle
CAPACITY
PLANNING
ORIENTATION
RECRUITMENT
SUPERVISION
EVALUATION
LIFE CYCLE OF
VOLUNTEER
E...
Outcomes
of Assessment Process
• Expansion of services
• Establishment of permanent volunteer
manager position
• Developme...
Chicago AMA Non-Profit SIG - Maximizing Volunteer Impact
Chicago AMA Non-Profit SIG - Maximizing Volunteer Impact
Chicago AMA Non-Profit SIG - Maximizing Volunteer Impact
Chicago AMA Non-Profit SIG - Maximizing Volunteer Impact
Chicago AMA Non-Profit SIG - Maximizing Volunteer Impact
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Chicago AMA Non-Profit SIG - Maximizing Volunteer Impact

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  • Customize slide. To create another slide that looks like this one, “duplicate” the slide and then edit the content.
  • Introduce ESC, “What is ESC? The simplest answer is that ESC is a nonprofit that helps other nonprofits. We provide consulting services, capacity-building and technical assistance services that equip nonprofits to better meet the needs of those they serve. ESC’s consultants work with nonprofits to analyze their challenges and opportunities to create actionable, realistic plans to achieve results.”
  • Explain ESC ’s diverse service offerings, “With over 30 years of experience in this work and 300+ consultants and coaches, ESC has built expertise in broad areas of nonprofit management, governance and leadership development. Every ESC consultation is customized to the needs of the client, tapping into this deep resource to build a consulting team with the necessary expertise and the ability to support the client through implementation to realize results.”
  • ESC serves all nonprofits, “We provide these services for nonprofits and public agencies of all missions, types and sizes. 2/3 of our clients work in the city of Chicago, but 1/3 serve the surrounding communities of the metro area. As you can see, we serve city governments, advocacy organizations, homelessness and social services, schools and nonprofits that support our youth, park districts, arts organizations and cultural institutions. ESC consultants build experience in these sectors, and are often active in the sector outside their work with ESC as supporters, volunteers and board members for Chicago nonprofits.”
  • Explain ESC ’s consultant community, “ESC recruits top talent from the business, nonprofit and professional sectors to volunteer their time as consultants and coaches. They include currently employed, retired and semi-retired professionals who seek impactful service in their communities that utilizes their expertise. ESC has a rich professional development and training program that redirects their experience to consulting with nonprofits, and strengthens and expands their knowledge areas. They care deeply about metropolitan Chicago, the nonprofits we serve and the communities they’re working in. ESC does not bill by the hour, so consultants are encouraged to provide support and build lasting relationships with clients to ensure success.”
  • Customize slide. To create another slide that looks like this one, “duplicate” the slide and then edit the content.
  • Customize slide. To create another slide that looks like this one, “duplicate” the slide and then edit the content.
  • Customize slide. To create another slide that looks like this one, “duplicate” the slide and then edit the content. Or you can copy and paste the images to another slide.
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  • Encourage them to contact ESC, “Thank you for your time today. I have additional materials you’re welcome to take. Please do not hesitate to contact ESC or me directly. You can sign up for our mailing list on ESC’s website, or connect with us on Facebook or LinkedIn for up-to-date info on happenings in the nonprofit sector and ESC’s services.” TIPS: Bring your business cards, make them available with materials or as part of handouts. If you ’re presenting to a large room, make yourself available for questions directly following the presentation, “We’re out of time for the presentation, but I’m happy to stick around for a few minutes and answer questions.” Or, “We’re out of time and they need this room for the next presentation, but I’m going to be at LOCATION (ESC’s booth at conference, coffee stand, etc.) and am happy to answer questions there.” Additional materials could include: Annual Report, service fact sheets, volunteer flyer, etc.
  • Transcript of "Chicago AMA Non-Profit SIG - Maximizing Volunteer Impact"

    1. 1. Maximizing Volunteer Impact Activating Volunteers From Supporters to Advocates AMA Chicago, Nonprofit SIG July 18, 2013 Bob Dwyer Consultant, ESC
    2. 2. Retention Crisis More than 33% don’t return to serve ANYWHERE the next year
    3. 3. More than $38 Billion in lost labor to nonprofits nationally Retention Crisis
    4. 4. ESC Assessment Tool • Easy to use • Tests for best practices • Models top-performing programs • Creates roadmap for improvement • Provides a baseline measure
    5. 5. Volunteer Management Life Cycle CAPACITY PLANNING ORIENTATION RECRUITMENT SUPERVISION EVALUATION LIFE CYCLE OF VOLUNTEER ENGAGEMENT
    6. 6. Outcomes of Assessment Process • Expansion of services • Establishment of permanent volunteer manager position • Development of volunteer manual, and other critical management resources • Integration of volunteer impact in the strategic plan and mission
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