Effective communication Prepared By: Ahmad Al-farhoud MASTER: MBA

What is communication? “ Is the exchange of message meaning within a person and between people” (Pamela Anglell). And also communication defined as “the process by which information is shared and understood by two or more person” (Michael j.Stahl)

The communication process Sender Message Medium Receiver Feedback

The communication process The sender he is the originator or source of the message. The message The content that I want communicate to other such as: information. Idea. Feeling.

The sender

he is the originator or source of the message.

The message

The content that I want communicate to other such as:

information.

Idea.

Feeling.

The communication process The medium The way that used to delivering the message, and its has number of form such as: Verbal communication: Is the use of spoken language to accomplish message goals. Ex: face-to-face meeting. Telephone. Video conferencing.

The medium

The way that used to delivering the message, and its has number of form such as:

Verbal communication:

Is the use of spoken language to accomplish message goals.

Ex:

face-to-face meeting.

Telephone.

Video conferencing.

The communication process To be effective verbally communicator you should be : Show interest in topic, communicating your message, and in receiver of the message. Be friendly in dealing with others. Be flexible. Be tactful. Be courteous.

To be effective verbally communicator you should be :

Show interest in topic, communicating your message, and in receiver of the message.

Be friendly in dealing with others.

Be flexible.

Be tactful.

Be courteous.

The communication process Nonverbal communication Is the process by which information is shared and understood by two or more person using actions and behaviors rather than words. Ex of nonverbal communication: Body factors Posture. Body poses. Facial expressions. Gestures. Dress.

Nonverbal communication

Is the process by which information is shared and understood by two or more person using actions and behaviors rather than words.

Ex of nonverbal communication:

Body factors

Posture.

Body poses.

Facial expressions.

Gestures.

Dress.

The communication process Voice factors Volume. Tone. Pitch of voice. Rate of speech. “ all these depend on the context of spoken words and the situation”. Also all these factors can be sending message to others such as: Fear. Anger. Acceptance and so on.

Voice factors

Volume.

Tone.

Pitch of voice.

Rate of speech.

“ all these depend on the context of spoken words and the situation”.

Also all these factors can be sending message to others such as:

Fear.

Anger.

Acceptance and so on.

The communication process Proximity Its involve some factors such as: The distance between senders and revivers. How your office is arranged. The color of the office and whatever. Characteristics of verbal and Nonverbal communication: Immediate feedback. Shorter sentences and words. Less formal. Prompt action Simpler constructions.

Proximity

Its involve some factors such as:

The distance between senders and revivers.

How your office is arranged.

The color of the office and whatever.

Characteristics of verbal and Nonverbal communication:

Immediate feedback.

Shorter sentences and words.

Less formal.

Prompt action

Simpler constructions.

The communication process Written communication Is the process by which the information is shared and understood in written forms. Characteristics of writing communication: Delayed feedback. Longer sentences and words. More formal. Focus on content. Delayed action. More complex building.

Written communication

Is the process by which the information is shared and understood in written forms.

Characteristics of writing communication:

Delayed feedback.

Longer sentences and words.

More formal.

Focus on content.

Delayed action.

More complex building.

The communication process To be effective communicator in the written communication you must be: Brief Don’t make the message complex, but make it easy and avoid information overload. Direct Come right to the point and state it completely and accurately. Be specific Make it simple, clear, and avoid ambiguous words.

To be effective communicator in the written communication you must be:

Brief

Don’t make the message complex, but make it easy and avoid information overload.

Direct

Come right to the point and state it completely and accurately.

Be specific

Make it simple, clear, and avoid ambiguous words.

The communication process The receiver is your reader or listener, also known as the decoder . The feedback Is the message receiver react or response to the message sender, It has several forms such as: Desired feedback based on a clear understanding of the message. Undesired feedback because of misunderstanding of the message or miscommunication.

The receiver

is your reader or listener, also known as the decoder .

The feedback

Is the message receiver react or response to the message sender, It has several forms such as:

Desired feedback based on a clear understanding of the message.

Undesired feedback because of misunderstanding of the message or miscommunication.

The communication process Knowing How to Give Effective Feedback Be Descriptive. Don’t Use Labels. Don’t Exaggerate. Don’t Be Judgmental. Be positive. Be realistic.

Knowing How to Give Effective Feedback

Be Descriptive.

Don’t Use Labels.

Don’t Exaggerate.

Don’t Be Judgmental.

Be positive.

Be realistic.

Listening skills Listening Its means message in thoughtful and correct manner to accurate understanding what it mean . Why listening is important? The average person spends about 70 percent of each day engaged in some type of communication. Of that time, 45 percent is spent listening , 30 percent speaking, 16 percent reading, and only 9 percent writing.

Listening

Its means message in thoughtful and correct manner to accurate understanding what it mean .

Why listening is important?

The average person spends about 70 percent of each day engaged in some type of communication. Of that time,

45 percent is spent listening , 30 percent speaking, 16 percent reading, and only 9 percent writing.

Listening skills Inhibitors of effective listening Listening only for the facts. Lack attention to the speaker. When the subject is uninteresting. Noise. Trying to make an outline of everything we hear. Thinking ahead.

Inhibitors of effective listening

Listening only for the facts.

Lack attention to the speaker.

When the subject is uninteresting.

Noise.

Trying to make an outline of everything we hear.

Thinking ahead.

Listening skills To be effective listener you must do the following: Stop talking. Ask questions. Don’t interrupt. Show interest. Give your undivided attention. Don’t jump to conclusions. Listen for what is not said. Listen to how something is said.

To be effective listener you must do the following:

Stop talking.

Ask questions.

Don’t interrupt.

Show interest.

Give your undivided attention.

Don’t jump to conclusions.

Listen for what is not said.

Listen to how something is said.

Inhibitors of effective communication Perception Two of the biggest source of perceptual differences are: Differences in education. Differences in experience. Noise Is any disturbance or interference that reduces the clarity of the communication. Language The differences in language and meaning of both senders and receivers of message. Information overload This mean the processing information ability of senders and receivers has been exceeded

Perception

Two of the biggest source of perceptual differences are:

Differences in education.

Differences in experience.

Noise

Is any disturbance or interference that reduces the clarity of the communication.

Language

The differences in language and meaning of both senders and receivers of message.

Information overload

This mean the processing information ability of senders and receivers has been exceeded

The benefits of effective communication Improved employees response. Quicker problem solving. Stronger decision making. Increased productivity. Stronger business relationships. Enhanced professional image.

Improved employees response.

Quicker problem solving.

Stronger decision making.

Increased productivity.

Stronger business relationships.

Enhanced professional image.

THANK YOU