Agency-wide measurement approach (Barbara Willett, MercyCorps)

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  • Translation: Mission Metrics provides a framework for understanding how programs are connected to mission, and enabling us to report, analyze, and act on results at an agency level.
  • Agency-wide measurement approach (Barbara Willett, MercyCorps)

    1. 1. Mission Metrics:Using An Agency-Wide Measurement Approach to Understand Emergency Response Active Learning Network for Accountability and Performance in Humanitarian Action (ALNAP) March 6, 2013Barbara Willett Michael Wallace
    2. 2. What is Mission Metrics? An agency initiative to understand how we – collectively – are achieving our mission. Mission Statement Mercy Corps exists to alleviatesuffering, poverty and oppression by helping people build secure, productive and just communities. 2
    3. 3. 3
    4. 4. Emergency Relief Services Theme 1. Basic needs are met after loss-occurring events (Basic Needs)1.1 Number of people receiving emergency relief services1.2 Number of households or individuals receiving emergency relief services showing change in assessed conditions1.3 Number or percentage of programs implementing emergency relief services that have elements of recovery programming within 90 days of the initial response 4
    5. 5. Mission Indicators: How they work Program• Program indicators are Indicators aligned with Mission Indicators• Results are reported• Data is reviewed for quality Mission Indicator and methodology• Results aggregated, analyzed, discussed, presented• Recommendations for action AGENCY RESULTS 6
    6. 6. Emergency Beneficiaries 4Millions 3 2 1 0 2010 2011 2012 Water & Sanitation Cash Health Shelter/NFI Food 7
    7. 7. Emergency Types 8
    8. 8. How to use the data?Questions for discussion/investigation:• Do the numbers seem accurate, or are we missing critical information?• Is it important to understand/distinguish acute versus chronic emergencies?• Wat/san is clearly our most important sector – do we have the resources we need to support that?• Should we work harder at measuring “change in assessed condition”?• Are there other emergency-related variables that should be tracked?• What about links to ‘community resilience to destabilizing events’ (theme 2)? 12
    9. 9. Lessons LearnedFocus early on use – what questions do you want to answer?Engage everyone you can in the processLink closely to program M&E processesEnsure quality IT and data management systemsGive it time to develop and dedicate ongoing resources tomaintainLimit expectations 13
    10. 10. Expand the Vision – Evidence Mission Metrics M&E PM@MC High Quality, High Impact OrgResearch Programs Learning Thought Leadership 14

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