M ark Kamin & Associates World Class Consulting: Transforming business itself

Executive Summary Mark Kamin & Associates is headquartered in Houston, Texas with offices in North Carolina, Utah, Minnesota, Florida, Michigan, Canada and Israel. We specialize in transformational education, training, coaching, and consulting engagements which align an organization’s human capital with its most important strategic business objectives. Our methodology elicits the brilliance already present within an organization. Employees become engaged in the organization’s future and take action to support its strategy, values and plans. Our programs produce the breakthroughs necessary to create a powerful context to steer the organization. The contribution of each person is maximized. Overall job fulfillment increases and people bring their skills, their passion and their heart to work. Profits increase and turnover decreases. Our expertise is in training, consulting and coaching for breakthrough results in the areas of leadership, management, communication, sales and teamwork. We facilitate meetings/retreats/orientation and strategic planning sessions, and public speaking for companies, organization and associations.

Mark Kamin & Associates is headquartered in Houston, Texas with offices in North Carolina, Utah, Minnesota, Florida, Michigan, Canada and Israel. We specialize in transformational education, training, coaching, and consulting engagements which align an organization’s human capital with its most important strategic business objectives. Our methodology elicits the brilliance already present within an organization. Employees become engaged in the organization’s future and take action to support its strategy, values and plans.

Our programs produce the breakthroughs necessary to create a powerful context to steer the organization. The contribution of each person is maximized. Overall job fulfillment increases and people bring their skills, their passion and their heart to work. Profits increase and turnover decreases.

Our expertise is in training, consulting and coaching for breakthrough results in the areas of leadership, management, communication, sales and teamwork. We facilitate meetings/retreats/orientation and strategic planning sessions, and public speaking for companies, organization and associations.

Vision and Values Vision Building successful organizations that generate prosperity and wealth for customers, employees, and shareholders. Values Integrity is everything Leaders take a stand Communication is critical Excellence in business is the heart of what makes America great Hard work is no substitute for the integrity of the fulfillment of strategic outcomes The essence of team is contribution Managers manage for the integrity of the fulfillment of strategic outcomes Coaches have their people win Responsibility: Great organizations are rooted in people being responsible for what is really possible

Vision

Building successful organizations that generate prosperity and wealth for customers, employees, and shareholders.

Values

Integrity is everything

Leaders take a stand

Communication is critical

Excellence in business is the heart of what makes America great

Hard work is no substitute for the integrity of the fulfillment of strategic outcomes

The essence of team is contribution

Managers manage for the integrity of the fulfillment of strategic outcomes

Coaches have their people win

Responsibility: Great organizations are rooted in people being responsible for what is really possible

Design for Results If you wish to change the culture of an organization, you must first deal with the way people interact within that organization. You must develop a higher level of communication. The work of Mark Kamin & Associates is designed to transform the culture, practices and communication of an organization. Our clients experience an expanded capacity to produce extraordinary results. Organizational cultures shape the reality within which people work The perceptions people have about their workplace determine their level of commitment You cannot buy commitment or scare people into being committed The most potent way to maximize performance is to create a cultural climate in which people want to be committed, and then provide them the training, skills and resources to get the job done Clearly define objectives and strategies that are meaningful and relevant Speaking and listening are the keys to action People take on projects that require creating a breakthrough to accomplish

If you wish to change the culture of an organization, you must first deal with the way people interact within that organization. You must develop a higher level of communication.

The work of Mark Kamin & Associates is designed to transform the culture, practices and communication of an organization. Our clients experience an expanded capacity to produce extraordinary results.

Organizational cultures shape the reality within which people work

The perceptions people have about their workplace determine their level of commitment

You cannot buy commitment or scare people into being committed

The most potent way to maximize performance is to create a cultural climate in which people want to be committed, and then provide them the training, skills and resources to get the job done

Clearly define objectives and strategies that are meaningful and relevant

Speaking and listening are the keys to action

People take on projects that require creating a breakthrough to accomplish

Steve Raffaele, CFO says: “ We have been able to outperform the US market in most measures. From 1990 to 2002 we grew from $200 million in assets to $3.2 billion and from $1.3 million to $36.6 million in net income during that time.”

“ We have been able to outperform the US market in most measures. From 1990 to 2002 we grew from $200 million in assets to $3.2 billion and from $1.3 million to $36.6 million in net income during that time.”

Results THE GOODYEAR TIRE & RUBBER COMPANY CHEMICAL DIVISION HOUSTON, TEXAS SBR Offspec chemical dropped from 6.26% to 3.75% NBR Offspec chemical dropped from 17.59% to 14.75% THIS REPRESENTS $3.2 MILLION IN SAVINGS

THE GOODYEAR TIRE & RUBBER COMPANY

CHEMICAL DIVISION

HOUSTON, TEXAS

SBR Offspec chemical dropped from 6.26% to 3.75%

NBR Offspec chemical dropped from 17.59% to 14.75%

THIS REPRESENTS $3.2 MILLION IN SAVINGS

Results REMCO ENTERPRISES HOUSTON, TEXAS Summary of total turnover was 145.9% at the start of the project and dropped to 72.3% after one and a half years. Store Manager turnover started at 57.8% and dropped to 28.5% Assistant Manager turnover started at 86.2% and dropped to 48.2% Credit Personnel turnover started at 179.2% and dropped to 89.6% Sales Personnel turnover started at 153.2% and dropped to 89.5% Office Administration turnover started at 153.2% and dropped to 82.5% Note: As a result of the above reductions in turnover, there was a significant savings to the bottom line.

REMCO ENTERPRISES

HOUSTON, TEXAS

Summary of total turnover was 145.9% at the start of the project and dropped to 72.3% after one and a half years.

Store Manager turnover started at 57.8% and dropped to 28.5%

Assistant Manager turnover started at 86.2% and dropped to 48.2%

Credit Personnel turnover started at 179.2% and dropped to 89.6%

Sales Personnel turnover started at 153.2% and dropped to 89.5%

Office Administration turnover started at 153.2% and dropped to 82.5%

Note:

As a result of the above reductions in turnover, there was a significant savings to the bottom line.

Results STERLING BANK HOUSTON, TEXAS COMPARISON OF FISCAL YEAR 1995 vs. 1996 Average Gross Loans for month Improvement of 23.20% Net Profit YTD Improvement of 58.13% Note: Above results achieved after four coaching sessions with Senior Managers over a period of one year –– August 1995 through August 1996.

STERLING BANK

HOUSTON, TEXAS

COMPARISON OF FISCAL YEAR 1995 vs. 1996

Average Gross Loans for month Improvement of 23.20%

Net Profit YTD Improvement of 58.13%

Note:

Above results achieved after four coaching sessions with Senior Managers over a period of one year –– August 1995 through August 1996.