The presentation during the meeting of “DevOps Hub. IT Service Management” group ( http://devopshub.net/gruppa-devops-hub/ ). Speaker: Igor Kozenko. Презентация на тему "Мониторинг, Автоматизация и Визуализация как подходы к обеспечению принципов DevOps." на встрече группы “DevOps Hub. IT Service Management”. Докладчик: Игорь Козенко.

1. User Group DevOpsHub. IT Service Management
Igor Kozenko
«Monitoring, automation and visualization
as approaches to the principles of
Dev&Ops»

2. Understanding what is happening in
your business - a very profitable habit
John Reese

3. Plan
• Monitoring as a part of Dev&Ops
• Monitoring concept and opportunities
• Performance monitoring
• IT Dashboards
• Benefits
• Example of evolution and high level designing
of the complex solution

4. Monitoring as a part of DevOps
DevOps
Monitoring &
Automation
Load testing,
Real users
control,
Synthetic
transactions
All services and
systems
monitoring
Automation of
typical scenarios
and elimination
simple
deviations
Accounting and
visualization of
results for
management,
reporting

5. Monitoring concept
 round the clock monitoring of service
 instantaneous fault escalation
 proactive and reactive actions to
eliminate deviations
 keeping of information about deviations
 accounting of key indexes
 “making life easier" for administrators

6. Opportunities of monitoring
Services
Servers
DataBases
Network
Objects
Data Center
Equipment
Virtual
Inftastructure
Application
Platform

7. Control of real users & performance

8. Performance indicators

10. How APM aligns with ITIL concept
ITIL
APM
Loss of user access;
loss of service within a
geographic region;
slow performance;
software
incompatibility;
missing cookies;
inability to acquire
address or credentials
Physical networks,
client-server
connections and
devices in the flow
path are all
operational; SSL keys
are installed and
certified
Sufficient bandwidth
for each flow; QoS and
precedence handing;
load balancing;
sufficient TCP
connection pools;
latency within
application needs;
proper application
acceleration
techniques applied
Flow characteristics
are known and
supported; user
response time
supports the business
function; voice
services meet quality
standards
INCIDENT AVAILABILITY CAPACITY SERVICE LEVEL
Data: NetForecast

11. Benefits of monitoring improvement
 Decrease the number of users’ claims
 Increase the availability and
performance of IT Services
 Improvement of MTTR, MTBF, MTTF
 Optimization and assessment of using
equipment
 Reducing the cost of equipment

12. Costs to deploy
$
net profit from services
for the year
$
<1year
ROI
$
Revenue Satisfaction
$
<30%
Performance
min 1..5%
Availability <75%
Resolve time
<50%
Complaints
High level business case

13. Dashboards

14. Distribution of severities

15. Real-Time Information
actual indicators
Analytics
Trends and charts
Detailed data
Drilldown
WEB-interface
A single entry point
Cross platform
Cross browser
Implementation requirements
Convenient use
Fast receiving
Visualization benefits

16. Infrastructure
monitoring
Agent
Agentless
Application
monitoring
E2E monitoring
End user control
Deep Dive
Automation
Auto resolve
Automation
support
Open Source
Enterprise
Unidirectional
IT Inventory
CMDB + discovering
Correlation engine
Trouble ticket system
Big Data
Security
monitoring
Attacks
Inside
Actions
Distributed
Application
Proactive events
analytical
Forecast
Anomalies
Event Management
Configuration ManagementIncident Management
Reports Dashboards
Real Time Distributed
Application
Service Quality Management
Customer Experience Management & Revenue Assurance & other

17. N.B.
Automation
MonitoringVisualization
Metodology