Help for busy supervisors
 Be on time Work hard Keep within permitted breaks Keep personal phone calls etc. to a minimum Be respectful to all y...
 Greet them at the start of their shifts Take an interest in their lives (within limits) Touch base with your employees...
 Staff news: welcomes and goodbyes New and changing collections Shelving errors Training opportunities Patrons of con...
If a DVD has an orange spine label, whereshould you shelve it?a. Regular movie collectionb. Adult non-fictionc. Adult fore...
 Monthly or weekly schedule Daily work assignments Collection changes Book drop emptying schedule List of the day’s e...
 Keep a supply of candy for them to dip into Celebrate birthdays with a card and treats Thank your employees often Buy...
 Include at least one Friday, Saturday andSunday each month No shift may be longer than four hours No one may work all ...
 You are expected to organize your workinglife to meet the needs of the library If you need to change a shift organize a...
 Failure to arrive for a scheduled shift Habitual lateness and poor timekeeping Inappropriate dress Excessive talking ...
 Meet in a private setting Speak calmly Remember it’s about the work, it’s notpersonal Be very clear about your expect...
 A sudden illness or injury A family crisis or emergency Involvement in a traffic accident Being the victim of a crime
 Have the evidence to hand Ask them if they know why you are meeting Show them the list of late arrivals Point out tha...
 Supervisor name………………………… Employee name…………………………. Date…………….. Cause of concern……………………….. Action employee will take...
 Clothing that shows cleavage of any kind Anything that reveals a bare midsection Garments with offensive wording Shor...
 It distracts other workers It will be noticed by other departments Reflects poorly on your employee and on you It can...
 Leave them a long list of assignments Insist that breaks are staggered Drop in unexpectedly Have another member of st...
 Show them, rather than tell them Work alongside them for a while Pair them with a more experienced shelver Set goals ...
 Tell them you are glad they are on your team Say you have noticed a falling off and you areconcerned Be sympathetic an...
 Speak to them in private Say how much you value them Express your concerns about their welfare Ask what you can do to...
 Move them to tasks that can be done sittingdown Ask them to bring proof of fitness to workfrom their doctor Point out ...
 Speak to the person in a private setting Explain that other staff members havenoticed their strong body odor If you ha...
 Hear them out Give no details without your employee’spermission Tell them you have followed procedure andhave document...
 You must do it in a private setting Have another member of staff with you Have all your documentation to hand Go over...
Pay attention to your staff and theywill pay attention to you
Patricia TunstallIndian Trails Public Library355 Schoenbeck RoadWheeling IL 60090ptunstall@indiantrailslibrary.org
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Supervising Library Shelvers

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Supervising Library Shelvers

  1. 1. Help for busy supervisors
  2. 2.  Be on time Work hard Keep within permitted breaks Keep personal phone calls etc. to a minimum Be respectful to all your colleagues
  3. 3.  Greet them at the start of their shifts Take an interest in their lives (within limits) Touch base with your employees often Compliment them when they do good work When you assign tasks always follow up
  4. 4.  Staff news: welcomes and goodbyes New and changing collections Shelving errors Training opportunities Patrons of concern Comments from other staff Suggestions and comments
  5. 5. If a DVD has an orange spine label, whereshould you shelve it?a. Regular movie collectionb. Adult non-fictionc. Adult foreign languaged. Youth foreign language
  6. 6.  Monthly or weekly schedule Daily work assignments Collection changes Book drop emptying schedule List of the day’s events in the library Upcoming staff social events Compliments from staff and patrons
  7. 7.  Keep a supply of candy for them to dip into Celebrate birthdays with a card and treats Thank your employees often Buy them lunch now and again
  8. 8.  Include at least one Friday, Saturday andSunday each month No shift may be longer than four hours No one may work all weekend hours No more than four days between shifts No more than five shelvers may work thesame shift Four shelvers must be present at closing time
  9. 9.  You are expected to organize your workinglife to meet the needs of the library If you need to change a shift organize aswitch with a co-worker Let your supervisor know about all shiftchanges as soon as you can If you are sick call in as early as possible Inform your supervisor of vacation dates assoon as you know them
  10. 10.  Failure to arrive for a scheduled shift Habitual lateness and poor timekeeping Inappropriate dress Excessive talking and socializing Underperformance No longer fit enough Lack of personal hygiene
  11. 11.  Meet in a private setting Speak calmly Remember it’s about the work, it’s notpersonal Be very clear about your expectations Follow up and follow through
  12. 12.  A sudden illness or injury A family crisis or emergency Involvement in a traffic accident Being the victim of a crime
  13. 13.  Have the evidence to hand Ask them if they know why you are meeting Show them the list of late arrivals Point out that this behavior is unfair to others Find a solution Fill out a conduct agreement
  14. 14.  Supervisor name………………………… Employee name…………………………. Date…………….. Cause of concern……………………….. Action employee will take……………... How improvement will be monitored... ……………………………………………….. Date of next meeting……………………. Outcome………………………………….... Further action (if required)……………...
  15. 15.  Clothing that shows cleavage of any kind Anything that reveals a bare midsection Garments with offensive wording Shorts (If they are prohibited) Dirty or torn clothing Flimsy footwear
  16. 16.  It distracts other workers It will be noticed by other departments Reflects poorly on your employee and on you It can also make the whole library look bad
  17. 17.  Leave them a long list of assignments Insist that breaks are staggered Drop in unexpectedly Have another member of staff check on them
  18. 18.  Show them, rather than tell them Work alongside them for a while Pair them with a more experienced shelver Set goals for each shift
  19. 19.  Tell them you are glad they are on your team Say you have noticed a falling off and you areconcerned Be sympathetic and direct them to anyservices your library might offer Ask if they feel able to get back to their usualhigh standard
  20. 20.  Speak to them in private Say how much you value them Express your concerns about their welfare Ask what you can do to help Say that everyone will understand if they wantto take things easier Give them a nice send off
  21. 21.  Move them to tasks that can be done sittingdown Ask them to bring proof of fitness to workfrom their doctor Point out that they will make a greatvolunteer
  22. 22.  Speak to the person in a private setting Explain that other staff members havenoticed their strong body odor If you have noticed it as well, say so Point out how uncomfortable the situation isfor co-workers and patrons Ask them if they will have any troubleeliminating the problem Listen sympathetically but be firm
  23. 23.  Hear them out Give no details without your employee’spermission Tell them you have followed procedure andhave documentation to back up your actions Assure them that you are treating their childthe same as any other employee Say that you and their child have already dealtwith the matter and will continue to worktogether
  24. 24.  You must do it in a private setting Have another member of staff with you Have all your documentation to hand Go over what has led to this clearly andcalmly Tell them that because of their actions youcan no longer employ them Escort them from the building Don’t discuss it with your other employees
  25. 25. Pay attention to your staff and theywill pay attention to you
  26. 26. Patricia TunstallIndian Trails Public Library355 Schoenbeck RoadWheeling IL 60090ptunstall@indiantrailslibrary.org
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