Take your trainee on a tour of the building Explain the check in, check out process Let them know their work matters Introduce them to as many staff as possible Givethem permission to ask you questions, lots of questions
TRAINING SLIP Shelver in TrainingThis book can be checked outCirculation staff: please returnthis slip to the shelvingsupervisor Booktown library Read for your life!
I can see three mistakes on this cart already You’re not being very careful are you? You did much better than this on your test
Itlooks as if you have nearly everything in the right place Some of these long Dewey numbers can be tricky to begin with This one catches most people out at first
Where to put the cart Straighten and tidy ‘as you go’ Check ends and beginnings of shelves Shift books to other shelves as needed Pull damaged or mislabeled items
Patrons are allowed to take the books you have just put away They can take them off your cart too Youare new, you know nothing, so send patrons with questions to the reference desk Youdid really well on your test and I know you are going to do a good job
Ask them if they notice anything about the book that still has the training slip in it. Allow them to put it right Congratulate them for having seen what the problem was Explain any uncorrected errors with a minimum of fuss
Take your trainee aside and ask them nicely how they think they are doing Tell them how they are really doing Explain how this affects you and your workload Give one more chance Let them go
Visits from friends and family Talkative patrons Browsing or reading while shelving Chatting at length with other shelvers
Tell the patron they are being inappropriate Alert at least one other staff member Take refuge in a non-public area of the library Shout ‘get away from me’ very loudly Call the police
Materials are constantly being added or weeded Shelves can get tightly packed or empty out Overcrowded shelves are hard to work with An un-shifted collection looks bad The longer you leave it the worse it gets
Patrons often put books back in the wrong place We can identify items that are damaged or need cleaning Tidy shelves in good order are inviting to patrons Our goal is to make sure items are findable
Touch each book as you check the spine label Re-shelve as needed Pull items that need cleaning, mending or new labels Move books to the left and push in book ends Stop after thirty minutes Write down what you have done
Put away any unattended piles of books Straighten and tidy shelves as time permits Check study carrels and rooms for library material Put magazines away Hand in any stray belongings
It will save you time Your experienced shelvers will enjoy the responsibility Your trainees will have more mentors
Name: Start date:First Dayforms tour scheduling work logsFirst Floorboard books picture books easy readersyouth fiction young adult fiction new booksmovies cd’s tv dvd’s games comicsSecond Flooradult fiction large print paperbacksaudio books biography reference
The staff at the reference desk can help you with that. It’s this way Ifyou come with me I’m sure they’ll be able to find that information for you at the desk Would you like to follow me over to the desk? They will be happy to help you with that Let me find you an expert
They do not feel pressured into offering help outside their skill set Patrons don’t waste time speaking to the wrong person The reference staff get the chance to meet the needs of the patrons Patrons will be impressed by your helpful shelvers Shelvers can feel good about how they handle these situations
Does the patron know if the library owns the book? Fiction or non-fiction? Print, audio or download? Title and author correct? If they found it in the catalog is it checked in? Is this the book they really want or need? Do we have something else that will do? Do we need to get it from another library?
Where do I check out? Is there an elevator? Where are the restrooms? Have you read this book?
Public computers Public copiers/ fax machines Filling in a form Complaints
Anyone who seems to need help (such as a lost child) Possible damage to library property Theft of library property Unattended property (such a patron’s laptops) Rowdy behavior Pornography being viewed in the presence of children
An employee who can do everything you ask of them An employee you can rely on An employee who will need a minimum of supervision An employee who will feel they are a vital part of the library
PatTunstall Indian Trails Public Library 355 Schoenbeck Road Wheeling, IL 60090 Phone: 847 279 2207 E mail: firstname.lastname@example.org