Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
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Carlyle: Serving ESL and Non-English Speaking Patrons in the Library

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Carlyle: Serving ESL and Non-English Speaking Patrons in the Library Carlyle: Serving ESL and Non-English Speaking Patrons in the Library Presentation Transcript

  • Serving ESL & Non-English Speaking Patrons in the Library Cate Carlyle ALA Editions Webinar April 2014
  • Welcome! Bienvenue! Bienvenido! Benvenuto!... www.smu.ca
  • Teaching English as a Second Language (TESL) Centre, Saint Mary’s University , Halifax NS
  • Collection http://www.decoist.com/2012-05-25/creative-tips-for-displaying-collections-with-style/
  • Take away? freedigitalphotos.net
  • http://stewardship.edublogs.org
  • http://www.radiofreethinker.com www12.statcan.gc/nhs-enm/2011/as-sa/99-010-x/99-010-x2011001-eng.cfm#a1
  • www.newyork.com
  • 2.9 1.6 1.4 1.3 1.1 1.1 Languages Other Than English Spoken at Home Chinese Tagalog Vietnamese French German Korean *numbers in millions
  • https://azgop.org/wp-content/uploads/2013/06/hispanic_american.jpg www.census.gov/newsroom/releases/archives/educatoin/cb13-143html
  • Poll #1: Have you ever had a difficult interaction while serving a user with limited or no English language skills? *Tip… speaking louder doesn’t help freedigitalphotos.net
  • Not a race freedigitalphotos.net
  • freedigitalphotos.net Slow down!
  • Body language
  • www.tofugu.com
  • Garymorland.com
  • freedigitalphotos.net Assuming makes an…..
  • Visual aids are your friend…. show don’t tell.
  • freedigitalphotos.net Teamwork
  • freedigitalphotos.net Two heads are better than one
  • Poll #2: Are you comfortable calling in a colleague during a very difficult transaction?
  • Seattle Public Library http://lmnarchitects.com
  • Tripoli, Libya http://www.libya-watanona.com
  • Balance
  • Questions?
  • Wired and connected http://teresapalooza.blogspot.ca
  • Looking for a book? http://www.smu.ca/academic/tesl/search.html
  • www.tidymom.net
  • www.salemcitylibrary.org Built-in focus group
  • www.homemaidsimple.com
  • Staff Picks
  • Break down barriers http://snomie.com/wp-content/uploads/2011/12/obstacle.jpeg
  • http://blog.sendblaster.com/2012/07/04/email-marketers-beware-take-care-not-to-offend-your-subscribers/
  • Poll #3: Have you learned a few words in different languages that you use with your patrons?
  • http://en.wikipedia.org/wiki/Women%27s_rights_in_Saudi_Arabia
  • www.thearticulateceo.typepad.com
  • ITS TIME FOR THE FOODIE PROGRAM IN THE APA RM. HANG WITH YOUR PEEPS TODAY AT 12! YOURE WELCOME TO BRING SOMETHING TO NOSH ON. RSVP ASAP AT THE CIRC
  • The Annual Fall Clean-Up Day will be held on Saturday October the 20th from 9:00 a.m. to 3:30 p.m. at the Anyplace Township Dump. Garbage must be brought in pick-up trucks or cars. No hazardous materials will be accepted at this time. All garbage must be unloaded by hand. Organize your garbage with wood on top, then metal objects, then tires on the bottom. This dump is open to Anyplace Township Residents only. Dumping charges will be $10 per vehicle. Annual Fall Clean-Up Day Residents Only Date: Saturday, October 20, 2013 Time: 9:00 A.M. to 3:30 P.M. Place: Anyplace Township Dump Cost: $10 per vehicle http://www.omafra.gov.on.ca/english/rural/facts/07-049.htm#do
  • www.division1.ca
  • Everyone smiles in the same language
  • Email: cate.carlyle@smu.ca Statistics Canada : http://www12.statcan.gc.ca/nhs-enm/2011/as-sa/99-010-x/99-00-010-x2011001- eng.cfm#a1 US Census Bureau: http://www.census.gov/newsroom/releases/archives/education/cb13-143.html Pinterest: http://www.pinterest.com/tesllibrary/ Clear writing: http://www.omafra.gov.on.ca/english/rural/facts/07-049.htm Body language: http://www.usingenglish.com/articles/speak-english-with-body-language.html http://www.amanet.org/training/articles/Multicultural-Communication-Tips.aspx
  • Questions?