Serving ESL &
Non-English Speaking
Patrons in the Library
Cate Carlyle
ALA Editions Webinar
April 2014
Welcome! Bienvenue! Bienvenido!
Benvenuto!...
www.smu.ca
Teaching English as a Second Language
(TESL) Centre,
Saint Mary’s University , Halifax NS
Collection
http://www.decoist.com/2012-05-25/creative-tips-for-displaying-collections-with-style/
Take away?
freedigitalphotos.net
http://stewardship.edublogs.org
http://www.radiofreethinker.com
www12.statcan.gc/nhs-enm/2011/as-sa/99-010-x/99-010-x2011001-eng.cfm#a1
www.newyork.com
2.9
1.6
1.4
1.3
1.1
1.1
Languages Other Than English
Spoken at Home
Chinese
Tagalog
Vietnamese
French
German
Korean
*numbe...
https://azgop.org/wp-content/uploads/2013/06/hispanic_american.jpg
www.census.gov/newsroom/releases/archives/educatoin/cb1...
Poll #1:
Have you ever had a
difficult interaction
while serving a user
with limited or no
English language
skills?
*Tip… ...
Not a race
freedigitalphotos.net
freedigitalphotos.net
Slow down!
Body language
www.tofugu.com
Garymorland.com
freedigitalphotos.net
Assuming makes an…..
Visual aids
are your friend….
show don’t tell.
freedigitalphotos.net
Teamwork
freedigitalphotos.net
Two heads are better than one
Poll #2:
Are you comfortable calling in
a colleague during a very
difficult transaction?
Seattle Public Library http://lmnarchitects.com
Tripoli, Libya http://www.libya-watanona.com
Balance
Questions?
Wired and connected
http://teresapalooza.blogspot.ca
Looking for a book?
http://www.smu.ca/academic/tesl/search.html
www.tidymom.net
www.salemcitylibrary.org
Built-in focus group
www.homemaidsimple.com
Staff Picks
Break down barriers
http://snomie.com/wp-content/uploads/2011/12/obstacle.jpeg
http://blog.sendblaster.com/2012/07/04/email-marketers-beware-take-care-not-to-offend-your-subscribers/
Poll #3:
Have you learned a few words
in different languages that
you use with your patrons?
http://en.wikipedia.org/wiki/Women%27s_rights_in_Saudi_Arabia
www.thearticulateceo.typepad.com
ITS TIME FOR THE
FOODIE PROGRAM IN THE
APA RM. HANG WITH
YOUR PEEPS TODAY AT
12! YOURE WELCOME
TO BRING SOMETHING TO
NOSH ...
The Annual Fall Clean-Up Day will
be held on Saturday October the 20th
from 9:00 a.m. to 3:30 p.m. at the
Anyplace Townshi...
www.division1.ca
Everyone smiles in the same
language
Email: cate.carlyle@smu.ca
Statistics Canada :
http://www12.statcan.gc.ca/nhs-enm/2011/as-sa/99-010-x/99-00-010-x2011001-
...
Questions?
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
Carlyle: Serving ESL and Non-English Speaking Patrons in the Library
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Carlyle: Serving ESL and Non-English Speaking Patrons in the Library

  1. 1. Serving ESL & Non-English Speaking Patrons in the Library Cate Carlyle ALA Editions Webinar April 2014
  2. 2. Welcome! Bienvenue! Bienvenido! Benvenuto!... www.smu.ca
  3. 3. Teaching English as a Second Language (TESL) Centre, Saint Mary’s University , Halifax NS
  4. 4. Collection http://www.decoist.com/2012-05-25/creative-tips-for-displaying-collections-with-style/
  5. 5. Take away? freedigitalphotos.net
  6. 6. http://stewardship.edublogs.org
  7. 7. http://www.radiofreethinker.com www12.statcan.gc/nhs-enm/2011/as-sa/99-010-x/99-010-x2011001-eng.cfm#a1
  8. 8. www.newyork.com
  9. 9. 2.9 1.6 1.4 1.3 1.1 1.1 Languages Other Than English Spoken at Home Chinese Tagalog Vietnamese French German Korean *numbers in millions
  10. 10. https://azgop.org/wp-content/uploads/2013/06/hispanic_american.jpg www.census.gov/newsroom/releases/archives/educatoin/cb13-143html
  11. 11. Poll #1: Have you ever had a difficult interaction while serving a user with limited or no English language skills? *Tip… speaking louder doesn’t help freedigitalphotos.net
  12. 12. Not a race freedigitalphotos.net
  13. 13. freedigitalphotos.net Slow down!
  14. 14. Body language
  15. 15. www.tofugu.com
  16. 16. Garymorland.com
  17. 17. freedigitalphotos.net Assuming makes an…..
  18. 18. Visual aids are your friend…. show don’t tell.
  19. 19. freedigitalphotos.net Teamwork
  20. 20. freedigitalphotos.net Two heads are better than one
  21. 21. Poll #2: Are you comfortable calling in a colleague during a very difficult transaction?
  22. 22. Seattle Public Library http://lmnarchitects.com
  23. 23. Tripoli, Libya http://www.libya-watanona.com
  24. 24. Balance
  25. 25. Questions?
  26. 26. Wired and connected http://teresapalooza.blogspot.ca
  27. 27. Looking for a book? http://www.smu.ca/academic/tesl/search.html
  28. 28. www.tidymom.net
  29. 29. www.salemcitylibrary.org Built-in focus group
  30. 30. www.homemaidsimple.com
  31. 31. Staff Picks
  32. 32. Break down barriers http://snomie.com/wp-content/uploads/2011/12/obstacle.jpeg
  33. 33. http://blog.sendblaster.com/2012/07/04/email-marketers-beware-take-care-not-to-offend-your-subscribers/
  34. 34. Poll #3: Have you learned a few words in different languages that you use with your patrons?
  35. 35. http://en.wikipedia.org/wiki/Women%27s_rights_in_Saudi_Arabia
  36. 36. www.thearticulateceo.typepad.com
  37. 37. ITS TIME FOR THE FOODIE PROGRAM IN THE APA RM. HANG WITH YOUR PEEPS TODAY AT 12! YOURE WELCOME TO BRING SOMETHING TO NOSH ON. RSVP ASAP AT THE CIRC
  38. 38. The Annual Fall Clean-Up Day will be held on Saturday October the 20th from 9:00 a.m. to 3:30 p.m. at the Anyplace Township Dump. Garbage must be brought in pick-up trucks or cars. No hazardous materials will be accepted at this time. All garbage must be unloaded by hand. Organize your garbage with wood on top, then metal objects, then tires on the bottom. This dump is open to Anyplace Township Residents only. Dumping charges will be $10 per vehicle. Annual Fall Clean-Up Day Residents Only Date: Saturday, October 20, 2013 Time: 9:00 A.M. to 3:30 P.M. Place: Anyplace Township Dump Cost: $10 per vehicle http://www.omafra.gov.on.ca/english/rural/facts/07-049.htm#do
  39. 39. www.division1.ca
  40. 40. Everyone smiles in the same language
  41. 41. Email: cate.carlyle@smu.ca Statistics Canada : http://www12.statcan.gc.ca/nhs-enm/2011/as-sa/99-010-x/99-00-010-x2011001- eng.cfm#a1 US Census Bureau: http://www.census.gov/newsroom/releases/archives/education/cb13-143.html Pinterest: http://www.pinterest.com/tesllibrary/ Clear writing: http://www.omafra.gov.on.ca/english/rural/facts/07-049.htm Body language: http://www.usingenglish.com/articles/speak-english-with-body-language.html http://www.amanet.org/training/articles/Multicultural-Communication-Tips.aspx
  42. 42. Questions?

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