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Work Business Head - Customer Retention (Renewals & Cancellations) at Royal Sundaram Alliance Insurance Company Limited
Industry Finance / Banking / Insurance
About A Customer Retention professional with 12 years of experience in Customer Management. Have been instrumental in increasing the company’s retention trends for the Accident & Health line showing a CAGR of ~20%. Lead Anchor for the company wide Change Management initiative through which process changes implemented brought in: savings to the tune of 5 Million; better service delivery and improved FTR’s.