Lecture 03 typles of communication in organization

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Lecture 03 typles of communication in organization

  1. 1. 6-1 Types of communication In organization Presented by: Dr. Akhlas Ahmed Preston University
  2. 2. 6-2 Organizational Communication communication – the compounded interpersonal communication process across an organization  Communication flows in an organization are:  Organizational  Vertical  Horizontal  Grapevine (multidirectional)
  3. 3. 6-3 Vertical and Horizontal Communication Vertical Communication  The flow of information both up and down the chain of command  Formal communication  Recognized as official  Status and power are not equal among participants in vertical communication • • • • Horizontal Communication The flow of information between colleagues and peers Informal communication Does not follow the chain of command Not recognized as official
  4. 4. 6-4 Grapevine Communication – the informal vehicle through which messages flow throughout the organization  “When the grapevine allows employees to know about a management decision almost before it is made, management must be doing something right.”  Grapevine
  5. 5. 6-5 Communication Networks networks – sets of employees who have stable contact through which information is generated and transmitted  Two major types of communication networks:  1. within organizations  2. within departments and small groups  Communication
  6. 6. 6-6 Message Transmission Channels Oral Communication Written Communication Nonverbal Communication
  7. 7. 6-7 Oral Communication Media Face-to-Face Telephone Meetings Presentations
  8. 8. 6-8 Written Communication (1 of 2)  With increased use of e-mail, managers substitute face-to-face communication with email  Communication Objective Guidelines  Memos  Letters  Reports  Bulletin board notices  Posters  Computers/e-mail  Fax
  9. 9. 6-9 Written Communication (2 of 2)  Writing   skills Grammar – rules for use of the eight parts of speech To simplify grammar, we use subjects, predicates, modifiers, and connectives
  10. 10. 6 - 10 Nonverbal Communication Facial Expressions Vocal Qualities Gestures Posture
  11. 11. 6 - 11 THANKS

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