#AIIM14	
  #AIIM14	
  
#AIIM14	
  
Emergence	
  of	
  the	
  Digital	
  Enterprise	
  	
  	
  
Are	
  You	
  Ready	
  for	...
#AIIM14	
  
How will information
technology impact
your company in
the year 2020?
#AIIM14	
  
Disrup<ve	
  Innova<on	
  
We	
  are	
  living	
  in	
  a	
  6me	
  of	
  
massive	
  disrup6on	
  where	
  
i...
#AIIM14	
  
Digital	
  Disrup<on	
  is	
  Stronger	
  and	
  Faster	
  
Source:	
  Assess	
  your	
  digital	
  disrup6on	...
#AIIM14	
  
The	
  Digital	
  Age	
  
Informa6on	
  drives	
  innova<on	
  and	
  
growth	
  
Informa6on	
  leads	
  to	
 ...
#AIIM14	
  
Informa<on	
  will	
  
be	
  the	
  currency	
  
of	
  the	
  digital	
  
economy	
  
Enterprise
Information
#AIIM14	
  
The	
  Digital	
  Enterprise	
  
By	
  2020,	
  all	
  of	
  the	
  major	
  
opera6ng	
  func6ons	
  of	
  th...
#AIIM14	
  
Customers	
  
§  Experience	
  will	
  be	
  cri6cal	
  
throughout	
  the	
  en6re	
  customer	
  
lifecycle...
#AIIM14	
  
Employees	
  
By	
  2020,	
  majority	
  of	
  the	
  
workforce	
  will	
  be	
  digital	
  na<ves	
  	
  
Th...
#AIIM14	
  
Suppliers	
  
§  Digital	
  enterprise	
  will	
  create	
  a	
  
demand	
  for	
  a	
  real-­‐6me	
  value	
...
#AIIM14	
  
The	
  Innova<on	
  Agenda	
  
The	
  strategic	
  CIO	
  needs	
  to	
  partner	
  with	
  the	
  
line	
  of...
#AIIM14	
  
Time	
  to	
  Market	
  
The	
  CIO	
  must	
  work	
  with	
  Research	
  
and	
  Development	
  to	
  s6mula...
#AIIM14	
  
Time	
  to	
  Revenue	
  
The	
  CIO	
  has	
  to	
  team	
  up	
  
with	
  Opera<ons	
  and	
  
Produc<on	
  ...
#AIIM14	
  
Time	
  to	
  Sa<sfac<on	
  
The	
  CIO	
  needs	
  to	
  partner	
  
with	
  Sales	
  and	
  Services	
  to	
...
#AIIM14	
  
Security	
  and	
  Governance	
  
The	
  CIO	
  must	
  provide	
  a	
  secure	
  
working	
  environment	
  a...
#AIIM14	
  
Building	
  the	
  Digital	
  Enterprise	
  
Digital Governance and Security
Digital
Experience
Digital
Workpl...
#AIIM14	
  
Fabric	
  of	
  the	
  Digital	
  Enterprise	
  
Digitization
Social
Governance
Applications
Security
Processe...
#AIIM14	
  
Enterprise Information Management
is the set of technologies and practices
that maximize the value of informat...
#AIIM14	
  
Enterprise	
  Informa<on	
  Management	
  
Discovery Business
Process
Management
Enterprise
Content
Management...
www.aiim.org/infochaos	
  
Do	
  YOU	
  understand	
  the	
  business	
  	
  
challenge	
  of	
  the	
  next	
  10	
  year...
#AIIM14	
  
Thank	
  You!	
  
@opentext	
  
@lptacek	
  
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Ready for 2020? The Digital Enterprise Emerges

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Our world is going through an unprecedented digital disruption, caused by the convergence of multiple breakthrough technologies. While enough has been said about the technologies causing this disruption, we shall examine in this session its impact on the enterprise by the year 2020. We will discuss why an enterprise needs a content and information management strategy to become a digital enterprise, what are the components of a digital enterprise and what role will the IT department play in it's implementation.

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Ready for 2020? The Digital Enterprise Emerges

  1. 1. #AIIM14  #AIIM14   #AIIM14   Emergence  of  the  Digital  Enterprise       Are  You  Ready  for  2020?     Lubor  Ptacek   VP,  Product  Marke6ng   OpenText   @lptacek  
  2. 2. #AIIM14   How will information technology impact your company in the year 2020?
  3. 3. #AIIM14   Disrup<ve  Innova<on   We  are  living  in  a  6me  of   massive  disrup6on  where   informa6on  and  the  way  we   use  it  is  changing  the  rules   of  business     Informa6on  is  at  the     heart  of  the  disrup6on      
  4. 4. #AIIM14   Digital  Disrup<on  is  Stronger  and  Faster   Source:  Assess  your  digital  disrup6on  Readiness  Now  by  Corinne  Munchbach,  Forrester  Research   1   100   1/10th the cost 100 x the power 10 x the innovators WebDisruption DigitalDisruption
  5. 5. #AIIM14   The  Digital  Age   Informa6on  drives  innova<on  and   growth   Informa6on  leads  to  greater  insight,  higher   customer  sa6sfac6on,  accelerates  6me  to   market,  helps  to  open  new  opportuni6es,   and  enables  you  to  remain  compe66ve   Informa6on  is  a  key  strategy   component  for  every  organiza6on        
  6. 6. #AIIM14   Informa<on  will   be  the  currency   of  the  digital   economy   Enterprise Information
  7. 7. #AIIM14   The  Digital  Enterprise   By  2020,  all  of  the  major   opera6ng  func6ons  of  the   enterprise  will  be  digital   Enterprises  will  focus  on  three  key   stakeholders:   §  Customers   §  Employees   §  Suppliers  
  8. 8. #AIIM14   Customers   §  Experience  will  be  cri6cal   throughout  the  en6re  customer   lifecycle   §  Most  buying  decisions  will  be  made   before  contac6ng  vendor   §  Most  purchases  will  be  done  online   §  Marke6ng  will  have  to  be  relevant  -­‐   u6lize  loca6on,  situa6on,  and   presence  
  9. 9. #AIIM14   Employees   By  2020,  majority  of  the   workforce  will  be  digital  na<ves     The  workplaces  of  the  future  will   be:   §  Social  rather  than  hierarchical   §  Ideas  are  what’s  valued   §  Flexible,  mobile,  global   §  Technology  savvy  
  10. 10. #AIIM14   Suppliers   §  Digital  enterprise  will  create  a   demand  for  a  real-­‐6me  value   chain  integra6ng  with   suppliers,  agents,  and  business   partners   §  Fast,  agile,  and  accurate  supply   chain  will  become  cri6cal  for   customer  experience  
  11. 11. #AIIM14   The  Innova<on  Agenda   The  strategic  CIO  needs  to  partner  with  the   line  of  business  to  drive  an  agenda  of   innova6on  and  growth,  by  accelera6ng   §  Time  to  Market   §  R&D,  Marke6ng   §  Time  to  Revenue   §  Produc6on,  Opera6ons   §  Time  to  Sa<sfac<on   §  Sales,  Services        
  12. 12. #AIIM14   Time  to  Market   The  CIO  must  work  with  Research   and  Development  to  s6mulate  the   idea6on  process,  and  with   Marke<ng  to  help  them  drive   awareness  and  demand  for  new   products  and  services  
  13. 13. #AIIM14   Time  to  Revenue   The  CIO  has  to  team  up   with  Opera<ons  and   Produc<on  to  accelerate   the  delivery  of  new   business  ini6a6ves,  and   reduce  the  6me  between   order  and  invoice  
  14. 14. #AIIM14   Time  to  Sa<sfac<on   The  CIO  needs  to  partner   with  Sales  and  Services  to   help  them  open  more  doors,   close  more  business  and   achieve  higher  levels  of   customer  sa6sfac6on  
  15. 15. #AIIM14   Security  and  Governance   The  CIO  must  provide  a  secure   working  environment  across   all  business  func6ons  that   meets  the  need  to  achieve   compliance  without   compromising  produc<vity   and  the  engagement  of  the   workforce  
  16. 16. #AIIM14   Building  the  Digital  Enterprise   Digital Governance and Security Digital Experience Digital Workplace Digital Supply Chain CustomersEmployeesSuppliers
  17. 17. #AIIM14   Fabric  of  the  Digital  Enterprise   Digitization Social Governance Applications Security Processes Integration Experience
  18. 18. #AIIM14   Enterprise Information Management is the set of technologies and practices that maximize the value of information while minimizing its risks
  19. 19. #AIIM14   Enterprise  Informa<on  Management   Discovery Business Process Management Enterprise Content Management Customer Experience Management Information Exchange
  20. 20. www.aiim.org/infochaos   Do  YOU  understand  the  business     challenge  of  the  next  10  years?   This  ebook  from  AIIM  President   John  Mancini  explains.  
  21. 21. #AIIM14   Thank  You!   @opentext   @lptacek  
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