Less Paper, Better
Nuggets of “less paper”
wisdom and ideas for
personal and organizational
#infochats: conversation, 140
characters at a time
AIIM hosts #infochats throughout the year
on a variety of content-related topics.
To stay up-to-date, follow @AIIMcmty and
#infochat for updates.
Q1: How do we really get a grassroots movement around
World Paper Free Day and extend the conversation over a
Addendum: Has “Paperfree” outgrown its usefulness or do we
just need to define it better?
It’s not about eliminating all paper, but about process
improvement and efficiency – and paper makes that HARD to
@WebFileExpress made a good point: “We have to swing the
pendulum too far in order to arrive where we really want to
While no conclusion was reached about using “paperfree,”
this is what the day is about:
Going paperless isn’t the real objective, #paperless is a means
to the end of improved business efficiency. @AIIMcmty
Q2: World Paper Free Day isn’t really
about paper, what’s it about? Define it.
This was a common answer:
@TheDeletistblog: It’s about redefining and
streamlining processes so we can keep them
digital. Ex wet signatures – let’s keep them
@piewords: Today is about thinking before you
print. We aren’t moving paper to digital, we are
transforming Work, getting Smarter
@DrUKff suggested it’s about “seamless
processes” as catchier than “let’s use less
paper today day”
This is NOT what a seamless
process would look like.
Q3. How do we begin to “Transform Work” by
removing paper? What are the tools and
culture changes we need to use/make?
@ron_miller: Toss the copy machines in the dumpster out
back. Seriously, create a culture that doesn’t use paper
unless absolutely necessary.
A number of folks suggested making printers less available
and providing tools for sharing/collaborating on content
@piewords provides a useful reminder:
Everyone focuses on features or the process, not on what
the actual business goals are when going digital.
Stop paper from coming in from the outside with a digital
@thedeletistblog also suggested finding out WHY people
are printing, then establish/determine an alternative.
@RonanLavelle1 outlines the foundational tech:
ECM solutions, Workflow, eforms, and digital signatures are
key enabling technologies to reducing paper in the
Digital natives: an aside
All agreed that changing habits are required and a few
people mentioned “digital natives.”
While a new generation whose familiarity with tech is
growing up; their homework is still done on paper (very
@DrUKff provides a useful brake:
Do not await too much from “Digital Natives” – they often
do not know what happens in their machines and apps
Q4: Let’s pick up on @pieword’s point. Imagine
a process w/o paper. How do you do it?
@birtie made a great point:
Start thinking digitally, not applying digital to paper process.
Start by defining electronic processes – few need paper.
But it’s hard:
@DrUKff: @birtie Our culture was trained for thousands of
years on paper organisation – we cannot change this in a
@piewords Because not everyone has access to the tools
and infrastructure needed to go 100% digital
Q5: How do #mobile and the #cloud change the
equation in the move to #paperless and automated
w/ mobile tech, paperless possible for workers in field.
Grab more data & communicate w/ home office faster
@GoCanvas and this mobile revolution outside the office
will underpin the one we are grappling with inside.
You don’t have to be in the office where the file cabinet
is! (And that darned copier…)
Q5: Mobile and Cloud
Mobile gives us lighter digital means to look at information,
cloud makes it easier to cross org boundaries which meant
Mobile and cloud change everything – been gone from
home for a week and only paper I’ve touched is USA today
It totally changes the equation because you can have
access to documents on any device any time anywhere. You
don’t need paper.
Q6: We touched on ROI last time. Any
examples/numbers/stats/anecdotal evidence to
share about using #workflow #docimaging etc.
Yeah. Before -$56/invoice to process. After - $12/invoice
[capture and process changes]
One customer saved $10,000/month switching from paper
invoices to mobile apps
One client eliminated a month-long backlog in processing
applications by going electronic
Q6: ROI continued
$250k saved in courier fees by turning a process from
paper-based to electronic. It was a no brainer.
Digitized a Pentagon process. Time for initial action item to
Action Officer from 2 weeks to 2 hours
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